{"schemaVersion":"jobsearcher.job.v1","id":"6de7fc4619b0a307a367ee38","url":"https://jobsearcher.com/jobs/6de7fc4619b0a307a367ee38","canonicalUrl":"https://jobsearcher.com/jobs/6de7fc4619b0a307a367ee38","title":"Help Desk Support Technician - MSP","description":"Benefits:\n\n401(k) matching\nBonus based on performance\nFree food & snacks\nHealth insurance\nOpportunity for advancement\nPaid time off\nTraining & development\n\nJob Description:\nSupport Technician Advanced Intelligence Engineering is a Managed Services IT Provider located in Wheaton, IL. AIE services the SMB marketplace in Chicago and the suburbs, providing cutting edge technology support and solutions. The Help Desk Technician provides first tier technical and functional support by telephone, email, remote computer and on-site visits to AIE’s client community.\n\nDuties and Responsibilities\n\nProvide first response for inbound support calls, create tickets, determine SLA and assign to the correct queue\nMonitor and triage incoming tickets and monitoring alerts in AIE’s ticketing system\nInstall and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to network\nTroubleshoot and resolve desktop level issues via remote access tools relating to installation, configuration and functional / technical support including Web browsers, back-ups, wired and wireless setups, printers, email, third party client applications, and Web applications\nWork with other IT vendor technical support organizations to perform root cause analysis and develop permanent solutions to prevent recurring issues\nCoordinate depot support for incoming desktops and laptops\nProvide on-boarding assistance to the network engineering team for new clients\nComplete infrastructure project related tasks, as assigned\nDevelop and document technical help desk procedures\nProvide back-up technical support assistance to other technicians on the Help Desk Team as needed Qualifications:\n1-2+ years’ experience in desktop and/or network troubleshooting and support\nHP/Dell/Lenovo Laptops/Desktops: user setups and migrations to new equipment/troubleshooting\nExperience with Windows OS 8/10/11\nUnderstanding of switches, VPNs, remote access technologies, networking (e.g. DNS, DHCP)\nCandidate must possess excellent written and verbal communication skills\nCurrently possess or able to achieve one or more of the following certifications within 180 days of hire: Network+, A+, Security+oMD-100/MD-101 MS Modern Desktop Administrator AssociateoAZ-104: Azure Administrator Associate, MCSA: Office 365 Solutions Associate\n\nOther Requirements:\n\nMust be able to pass a criminal background test\nMust have a valid driver’s license and reliable transportation\nMust be able to travel to client sites in and around Chicago from time-to-time\nMust be available to work outside normal business hours when necessary\nMust be willing to work as part of an on-call rotation (one week out of every 4-6 weeks)\n\nThe job is full-time, salaried non-exempt, and includes health insurance and retirement benefits.","company":"Advanced Intelligence Engineering","rawCompany":"advanced intelligence engineering","city":"Wheaton","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-09T10:30:56.901Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Support Technician - MSP","description":"Benefits:\n\n401(k) matching\nBonus based on performance\nFree food & snacks\nHealth insurance\nOpportunity for advancement\nPaid time off\nTraining & development\n\nJob Description:\nSupport Technician Advanced Intelligence Engineering is a Managed Services IT Provider located in Wheaton, IL. AIE services the SMB marketplace in Chicago and the suburbs, providing cutting edge technology support and solutions. The Help Desk Technician provides first tier technical and functional support by telephone, email, remote computer and on-site visits to AIE’s client community.\n\nDuties and Responsibilities\n\nProvide first response for inbound support calls, create tickets, determine SLA and assign to the correct queue\nMonitor and triage incoming tickets and monitoring alerts in AIE’s ticketing system\nInstall and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to network\nTroubleshoot and resolve desktop level issues via remote access tools relating to installation, configuration and functional / technical support including Web browsers, back-ups, wired and wireless setups, printers, email, third party client applications, and Web applications\nWork with other IT vendor technical support organizations to perform root cause analysis and develop permanent solutions to prevent recurring issues\nCoordinate depot support for incoming desktops and laptops\nProvide on-boarding assistance to the network engineering team for new clients\nComplete infrastructure project related tasks, as assigned\nDevelop and document technical help desk procedures\nProvide back-up technical support assistance to other technicians on the Help Desk Team as needed Qualifications:\n1-2+ years’ experience in desktop and/or network troubleshooting and support\nHP/Dell/Lenovo Laptops/Desktops: user setups and migrations to new equipment/troubleshooting\nExperience with Windows OS 8/10/11\nUnderstanding of switches, VPNs, remote access technologies, networking (e.g. DNS, DHCP)\nCandidate must possess excellent written and verbal communication skills\nCurrently possess or able to achieve one or more of the following certifications within 180 days of hire: Network+, A+, Security+oMD-100/MD-101 MS Modern Desktop Administrator AssociateoAZ-104: Azure Administrator Associate, MCSA: Office 365 Solutions Associate\n\nOther Requirements:\n\nMust be able to pass a criminal background test\nMust have a valid driver’s license and reliable transportation\nMust be able to travel to client sites in and around Chicago from time-to-time\nMust be available to work outside normal business hours when necessary\nMust be willing to work as part of an on-call rotation (one week out of every 4-6 weeks)\n\nThe job is full-time, salaried non-exempt, and includes health insurance and retirement benefits.","datePosted":"2026-04-09T10:30:56.901Z","dateModified":"2026-04-09T10:30:56.901Z","hiringOrganization":{"@type":"Organization","name":"Advanced Intelligence Engineering","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Wheaton","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6de7fc4619b0a307a367ee38"},"url":"https://jobsearcher.com/jobs/6de7fc4619b0a307a367ee38"}}