{"schemaVersion":"jobsearcher.job.v1","id":"6dd4a8850aac8d3eec5883ea","url":"https://jobsearcher.com/jobs/6dd4a8850aac8d3eec5883ea","canonicalUrl":"https://jobsearcher.com/jobs/6dd4a8850aac8d3eec5883ea","title":"Operations Program Associate","description":"Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).Texas Capital is headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano, San Antonio, Chicago, Los Angeles and New York. For more information about joining our team, please visit us at www.texascapital.com.Key ResponsibilitiesTeam Development & Training DeliveryProvide guidance and mentorship to employees across operations.Assist leadership with training, onboarding, and quality management activities.Support workforce coordination and operational coverage planning.Promote operational discipline, accountability, and continuous improvement culture.Operational Oversight & ExecutionManage and oversee complex operational processes and servicing activities.Review escalated transactions, exceptions, and operational issues.Ensure operational activities meet established SLAs, quality standards, and regulatory requirements.Monitor aging items, unresolved exceptions, and operational bottlenecks.Support critical processing activities during high-volume or high-risk periods.Process Improvement & TransformationLead or support process improvement initiatives with focus on:Cycle time reductionOperational efficiencyCapacity optimizationReduction of manual activitiesClient experience enhancementParticipate in process mapping and future-state design workshops.Assist with implementation of:Workflow automationAI-assisted operational capabilitiesStraight-through processing (STP)Operational modernization initiativesSupport business readiness and change management activities.Stakeholder & Client SupportServe as a key liaison between operations and business partners.Support relationship managers, sales, product teams, and client service teams.Participate in operational governance and working group meetings.Assist with escalated client servicing matters and operational inquiries.Coordinate across operations, technology, risk, and compliance teams during incidents or process changes.Typical Functional AreasCommercial Lending OperationsDeposit & Treasury OperationsClient Onboarding & KYCPayment OperationsFraud & Financial Crimes OperationsWealth / Private Banking OperationsInvestment Banking OperationsDigital Banking OperationsAccount Maintenance & ServicingReconciliation & SettlementsLoan Servicing & DocumentationQualificationsEducationBachelor’s degree in Business, Finance, Accounting, or related field preferred.Equivalent operational banking experience may substitute for degree requirements.ExperienceTypically, 6-9 years of banking or financial services operations experience.Experience managing complex operations processes and escalations.Prior experience supporting operational risk, controls, and process improvement initiatives preferred.Required SkillsStrong understanding of banking operations and servicing processes.Operational risk and controls knowledge.Analytical and problem-solving capabilities.Process improvement and continuous improvement mindset.Strong organizational and prioritization skillsEffective communication and stakeholder management skillsLeadership and mentoring capabilities.Preferred Technical SkillsExperience with operational, workflow, and reporting platforms such as:AlloscapeACBSServiceNowSalesforceNintexArcherVerafinMicrosoft SuitePowerBIThe duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.","company":"Texas Capital","rawCompany":"texas capital","city":"Richardson","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-10-29T08:08:20.386Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"51-8091.00","title":"Chemical Plant and System Operators","slug":"chemical-plant-and-system-operators"}],"industries":[{"code":"522110","title":"Commercial Banking","slug":"commercial-banking"},{"code":"522180","title":"Savings Institutions and Other Depository Credit Intermediation","slug":"savings-institutions-and-other-depository-credit-intermediation"},{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Program Associate","description":"Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).Texas Capital is headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano, San Antonio, Chicago, Los Angeles and New York. For more information about joining our team, please visit us at www.texascapital.com.Key ResponsibilitiesTeam Development & Training DeliveryProvide guidance and mentorship to employees across operations.Assist leadership with training, onboarding, and quality management activities.Support workforce coordination and operational coverage planning.Promote operational discipline, accountability, and continuous improvement culture.Operational Oversight & ExecutionManage and oversee complex operational processes and servicing activities.Review escalated transactions, exceptions, and operational issues.Ensure operational activities meet established SLAs, quality standards, and regulatory requirements.Monitor aging items, unresolved exceptions, and operational bottlenecks.Support critical processing activities during high-volume or high-risk periods.Process Improvement & TransformationLead or support process improvement initiatives with focus on:Cycle time reductionOperational efficiencyCapacity optimizationReduction of manual activitiesClient experience enhancementParticipate in process mapping and future-state design workshops.Assist with implementation of:Workflow automationAI-assisted operational capabilitiesStraight-through processing (STP)Operational modernization initiativesSupport business readiness and change management activities.Stakeholder & Client SupportServe as a key liaison between operations and business partners.Support relationship managers, sales, product teams, and client service teams.Participate in operational governance and working group meetings.Assist with escalated client servicing matters and operational inquiries.Coordinate across operations, technology, risk, and compliance teams during incidents or process changes.Typical Functional AreasCommercial Lending OperationsDeposit & Treasury OperationsClient Onboarding & KYCPayment OperationsFraud & Financial Crimes OperationsWealth / Private Banking OperationsInvestment Banking OperationsDigital Banking OperationsAccount Maintenance & ServicingReconciliation & SettlementsLoan Servicing & DocumentationQualificationsEducationBachelor’s degree in Business, Finance, Accounting, or related field preferred.Equivalent operational banking experience may substitute for degree requirements.ExperienceTypically, 6-9 years of banking or financial services operations experience.Experience managing complex operations processes and escalations.Prior experience supporting operational risk, controls, and process improvement initiatives preferred.Required SkillsStrong understanding of banking operations and servicing processes.Operational risk and controls knowledge.Analytical and problem-solving capabilities.Process improvement and continuous improvement mindset.Strong organizational and prioritization skillsEffective communication and stakeholder management skillsLeadership and mentoring capabilities.Preferred Technical SkillsExperience with operational, workflow, and reporting platforms such as:AlloscapeACBSServiceNowSalesforceNintexArcherVerafinMicrosoft SuitePowerBIThe duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.","datePosted":"2026-10-29T08:08:20.386Z","dateModified":"2026-10-29T08:08:20.386Z","hiringOrganization":{"@type":"Organization","name":"Texas Capital","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Richardson","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6dd4a8850aac8d3eec5883ea"},"url":"https://jobsearcher.com/jobs/6dd4a8850aac8d3eec5883ea"}}