{"schemaVersion":"jobsearcher.job.v1","id":"6dd382a5e0809d78a7e100bc","url":"https://jobsearcher.com/jobs/6dd382a5e0809d78a7e100bc","canonicalUrl":"https://jobsearcher.com/jobs/6dd382a5e0809d78a7e100bc","title":"IT Support Engineer","description":"About The CompanyNetcombase is a forward-thinking technology organization dedicated to delivering innovative IT solutions that empower businesses to achieve their full potential. With a strong focus on customer satisfaction and operational excellence, Netcombase specializes in providing comprehensive IT support, infrastructure management, and automation services. Our commitment to staying at the forefront of technological advancements enables us to offer tailored solutions that meet the unique needs of each client. As a rapidly growing company, we pride ourselves on fostering a collaborative and inclusive work environment where creativity and initiative are highly valued.About The RoleWe are seeking an experienced IT Support Engineer to join our dynamic team and contribute to Netcombase's ambitious growth objectives. In this role, you will be instrumental in delivering strategic, innovative, and cost-effective support solutions that enhance the efficiency, reliability, and integration of our IT services and operations. The ideal candidate will thrive in a semi-autonomous, fast-paced environment, demonstrating strong problem-solving skills and a proactive approach to IT support. Your efforts will directly impact the seamless functioning of our infrastructure and the overall satisfaction of our clients and internal stakeholders.QualificationsAdvanced experience with Windows operating systems and hardware troubleshooting.Proficiency with query languages and supporting platforms such as Datadog.Previous experience with DEX platforms like Nexthink.Strong scripting skills using PowerShell, Bash, Python, or equivalent languages.Experience with APIs, webhooks, and the development of custom JSON payloads.Excellent customer service skills with the ability to work efficiently under pressure.Experience with Call Center technologies and network troubleshooting.Proficiency in using ticketing and support platforms such as FreshService, Zendesk, Zoho, or ServiceNow.Ability to troubleshoot unfamiliar environments, support third-party SaaS applications, and provide technical guidance.Exceptional written and verbal communication skills.Proven ability to work independently with minimal supervision.Strong project management skills, including developing comprehensive project plans and timelines.ResponsibilitiesIdentify and remediate IT trends impacting end-user device performance to minimize downtime and improve user experience.Develop and implement corrective and preventative actions based on trend analysis.Troubleshoot end-user-reported issues using the DEX platform, diagnosing root causes efficiently.Create detection methods to reliably diagnose IT issues through key metrics and monitoring tools.Develop remediations using scripting and automation techniques to streamline issue resolution.Generate IT health reports on a departmental basis to inform strategic decision-making.Design, install, configure, and maintain a comprehensive IT infrastructure with a focus on Microsoft Windows environments.Develop integrations and automations utilizing APIs to enhance system efficiency and connectivity.Participate in incident management processes, assisting with scope definition and remediation efforts.Investigate, diagnose, and resolve hardware, network, and software issues impacting users both remotely and in person.Manage technical support tickets, ensuring timely resolution and escalation when necessary.Identify and escalate trends, bugs, and system errors to relevant teams such as IT Engineering and Security for prompt action.Build and maintain a comprehensive documentation library and knowledge base articles for internal use and training.Provide internal training sessions and address knowledge gaps to enhance team capabilities and service quality.BenefitsAt Netcombase, we believe in supporting our employees both professionally and personally. We offer competitive compensation packages, including health insurance, retirement plans, and paid time off. Employees have access to ongoing training and development programs to enhance their skills and career growth. Additionally, we promote a flexible work environment that encourages innovation and work-life balance. Our collaborative culture fosters a sense of community and shared purpose, making Netcombase an ideal place to grow your career in the IT industry.Equal OpportunityNetcombase is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to innovate and serve our clients effectively, and we are dedicated to fostering a workplace where everyone feels valued and empowered to contribute their best.","company":"Agilegrid Solutions","rawCompany":"agilegrid solutions","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-09-14T07:58:33.567Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer","description":"About The CompanyNetcombase is a forward-thinking technology organization dedicated to delivering innovative IT solutions that empower businesses to achieve their full potential. With a strong focus on customer satisfaction and operational excellence, Netcombase specializes in providing comprehensive IT support, infrastructure management, and automation services. Our commitment to staying at the forefront of technological advancements enables us to offer tailored solutions that meet the unique needs of each client. As a rapidly growing company, we pride ourselves on fostering a collaborative and inclusive work environment where creativity and initiative are highly valued.About The RoleWe are seeking an experienced IT Support Engineer to join our dynamic team and contribute to Netcombase's ambitious growth objectives. In this role, you will be instrumental in delivering strategic, innovative, and cost-effective support solutions that enhance the efficiency, reliability, and integration of our IT services and operations. The ideal candidate will thrive in a semi-autonomous, fast-paced environment, demonstrating strong problem-solving skills and a proactive approach to IT support. Your efforts will directly impact the seamless functioning of our infrastructure and the overall satisfaction of our clients and internal stakeholders.QualificationsAdvanced experience with Windows operating systems and hardware troubleshooting.Proficiency with query languages and supporting platforms such as Datadog.Previous experience with DEX platforms like Nexthink.Strong scripting skills using PowerShell, Bash, Python, or equivalent languages.Experience with APIs, webhooks, and the development of custom JSON payloads.Excellent customer service skills with the ability to work efficiently under pressure.Experience with Call Center technologies and network troubleshooting.Proficiency in using ticketing and support platforms such as FreshService, Zendesk, Zoho, or ServiceNow.Ability to troubleshoot unfamiliar environments, support third-party SaaS applications, and provide technical guidance.Exceptional written and verbal communication skills.Proven ability to work independently with minimal supervision.Strong project management skills, including developing comprehensive project plans and timelines.ResponsibilitiesIdentify and remediate IT trends impacting end-user device performance to minimize downtime and improve user experience.Develop and implement corrective and preventative actions based on trend analysis.Troubleshoot end-user-reported issues using the DEX platform, diagnosing root causes efficiently.Create detection methods to reliably diagnose IT issues through key metrics and monitoring tools.Develop remediations using scripting and automation techniques to streamline issue resolution.Generate IT health reports on a departmental basis to inform strategic decision-making.Design, install, configure, and maintain a comprehensive IT infrastructure with a focus on Microsoft Windows environments.Develop integrations and automations utilizing APIs to enhance system efficiency and connectivity.Participate in incident management processes, assisting with scope definition and remediation efforts.Investigate, diagnose, and resolve hardware, network, and software issues impacting users both remotely and in person.Manage technical support tickets, ensuring timely resolution and escalation when necessary.Identify and escalate trends, bugs, and system errors to relevant teams such as IT Engineering and Security for prompt action.Build and maintain a comprehensive documentation library and knowledge base articles for internal use and training.Provide internal training sessions and address knowledge gaps to enhance team capabilities and service quality.BenefitsAt Netcombase, we believe in supporting our employees both professionally and personally. We offer competitive compensation packages, including health insurance, retirement plans, and paid time off. Employees have access to ongoing training and development programs to enhance their skills and career growth. Additionally, we promote a flexible work environment that encourages innovation and work-life balance. Our collaborative culture fosters a sense of community and shared purpose, making Netcombase an ideal place to grow your career in the IT industry.Equal OpportunityNetcombase is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to innovate and serve our clients effectively, and we are dedicated to fostering a workplace where everyone feels valued and empowered to contribute their best.","datePosted":"2026-09-14T07:58:33.567Z","dateModified":"2026-09-14T07:58:33.567Z","hiringOrganization":{"@type":"Organization","name":"Agilegrid Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6dd382a5e0809d78a7e100bc"},"url":"https://jobsearcher.com/jobs/6dd382a5e0809d78a7e100bc"}}