{"schemaVersion":"jobsearcher.job.v1","id":"6dbd2e27c66297e4b8d7fe59","url":"https://jobsearcher.com/jobs/6dbd2e27c66297e4b8d7fe59","canonicalUrl":"https://jobsearcher.com/jobs/6dbd2e27c66297e4b8d7fe59","title":"Computer Systems Analyst","description":"The Computer Systems Analyst will handle large scale escalated issues, create internal and external processes for escalation handling, and perform postmortem analysis of escalations to determine and propose improvements to escalation management. They will be responsible for coordination, quick response, and issue resolution of escalated incidents. Quick thinking skills will be put to practical use to resolve escalations in a timely and appropriate manner.Essential Duties & Responsibilities• Support incident management by gathering required resources to help team remediate the issue as quickly as possible.• Provide business impact updates to stakeholders and leadership as required (in verbal and written form).• Serve as coordinator for stakeholder communication such as meeting support, preparing customer facing communications for status updates and incident reports.• Capture incident details make corresponding updates in toolset• Participate in post incident analysis meetings to support Problem and Change Managers to drive technical teams to define root cause• Coordinate with support leaders and technical experts to ensure swift resolution of incidents• Ensure that Incident Management KPIs are recorded and their targets met• Ensure that the detection, initial diagnosis and prioritization of all incidents is effectively and consistently applied.• Document recommendations for service process improvement plan, capturing process changes in BPMN compliant flows• Update ticketing information to comply with change management processKnowledge, Skills & Abilities• High School diploma or GED required; Bachelor’s degree preferred.• ITIL Foundation certification preferred.• Experience with SAP, ServiceNow, Salesforce• Operational experience within a mission critical environment• Understanding of Service Level Agreements and their application• Good analytical skills, structured and methodical approach• Excellent English communication skills (written and oral)• Experience interacting with all levels of management• System research to help root cause analysis• Ability to meet challenging targets within tight deadlines• Experience supporting Incident Management)Experience with USDA FPAC systems preferredJob LocationRemoteBenefits· Medical, Dental & Vision coverage· Life Insurance· Short, Long Term Disability Insurance· PTO & Federal Holidays Off· 401(k) Plan (Matching component included)TechTrend, Inc. is a Small Business providing IT products and services to both the government and commercial markets. We were founded in 2003 and continue to evolve as a leading provider of enterprise-wide services and technology solutions. TechTrend is a noted and trusted partner to our clients who seek our knowledge and guidance for their most critical and complex IT projects. TechTrend's mission is to provide comprehensive, enterprise-wide IT solutions to our clients' complex challenges. We serve as a liaison for positive organizational change by forming relationships and building bridges across functions, gaining buy-in from both leaders and end-users, and removing barriers to mission success. Our established processes ensure quality delivery of results by maximizing efficiency, productivity, and client satisfaction enterprise-wide.","company":"Techtrend","rawCompany":"techtrend","city":"Reston","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-06-26T14:10:28.281Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Computer Systems Analyst","description":"The Computer Systems Analyst will handle large scale escalated issues, create internal and external processes for escalation handling, and perform postmortem analysis of escalations to determine and propose improvements to escalation management. They will be responsible for coordination, quick response, and issue resolution of escalated incidents. Quick thinking skills will be put to practical use to resolve escalations in a timely and appropriate manner.Essential Duties & Responsibilities• Support incident management by gathering required resources to help team remediate the issue as quickly as possible.• Provide business impact updates to stakeholders and leadership as required (in verbal and written form).• Serve as coordinator for stakeholder communication such as meeting support, preparing customer facing communications for status updates and incident reports.• Capture incident details make corresponding updates in toolset• Participate in post incident analysis meetings to support Problem and Change Managers to drive technical teams to define root cause• Coordinate with support leaders and technical experts to ensure swift resolution of incidents• Ensure that Incident Management KPIs are recorded and their targets met• Ensure that the detection, initial diagnosis and prioritization of all incidents is effectively and consistently applied.• Document recommendations for service process improvement plan, capturing process changes in BPMN compliant flows• Update ticketing information to comply with change management processKnowledge, Skills & Abilities• High School diploma or GED required; Bachelor’s degree preferred.• ITIL Foundation certification preferred.• Experience with SAP, ServiceNow, Salesforce• Operational experience within a mission critical environment• Understanding of Service Level Agreements and their application• Good analytical skills, structured and methodical approach• Excellent English communication skills (written and oral)• Experience interacting with all levels of management• System research to help root cause analysis• Ability to meet challenging targets within tight deadlines• Experience supporting Incident Management)Experience with USDA FPAC systems preferredJob LocationRemoteBenefits· Medical, Dental & Vision coverage· Life Insurance· Short, Long Term Disability Insurance· PTO & Federal Holidays Off· 401(k) Plan (Matching component included)TechTrend, Inc. is a Small Business providing IT products and services to both the government and commercial markets. 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