{"schemaVersion":"jobsearcher.job.v1","id":"6db3e1dae0b539a7408bdc71","url":"https://jobsearcher.com/jobs/6db3e1dae0b539a7408bdc71","canonicalUrl":"https://jobsearcher.com/jobs/6db3e1dae0b539a7408bdc71","title":"Service Coordinator","description":"Looking for a SOLID career with a company that values their employees?\n\nSOLID Security | Technology is a national Managed Security Services Provider specializing in Life-Safety and Asset Protection. Our areas of expertise include Fire Detection, Intrusion Protection, Video Surveillance, Access Control and Network Infrastructure.\n\nWe are very proud of our award-winning culture, having recently been named as one the Best Workplaces for 2023. Our culture emphasizes collaboration in the pursuit of excellence in client satisfaction. We offer a great benefits package that includes paid time off, company provided Health, Life, and Disability insurance, Dental and Vision insurance, Accident insurance, 401K with match, Health Membership Reimbursement, Education Assistance, and an Employee Assistance Program to name a few.\n\nWe are a rapidly growing organization and have received past honors for our growth, including being named as one of the 5000 fastest-growing private companies in the US by Inc Magazine!\n\nWe are expanding again and looking for an amazing Service Coordinator to join our Customer Experience Team! As a member of this fast-paced team, you would assist our clients by handling client inquiries and complaints, creating and dispatching work orders, and ensuring all systems are installed and maintained to the company's standards. Additionally, you would be working on special projects with the team. The ideal candidate must possess the ability to communicate calmly and clearly with customers and teammates alike.\n\nIf you have the experience and qualifications for this position, want to learn about the position and our company, and are ready for your next career move, send us your resume!\n\nResponsibilities:\nCreate and dispatch work orders clearly and effectively\nCoordinate testing, maintenance, repairs and inspections of monitored fire systems\nMaintain appropriate records related to testing and compliance for fire systems\nRemote programming of customer's equipment for their individual needs\nAnswer incoming calls and transfer as necessary\nFollow communication procedures, guidelines, and policies\nFollow up on open work tickets\nCheck in and check out technicians for service\nPlace accounts on test and verify signals\nTake the extra mile to engage customers\nQualifications:\nPossess team mentality\nPrevious experience in shipping/receiving, customer service, office administration or other related fields\nFamiliarity with computers and the use of general business machines\nKnowledge of Microsoft Excel and Word is required\nKnowledge of Microsoft Teams is a plus\nMust be proficient at typing and data entry\nAbility to prioritize and multitask\nPositive and professional demeanor\nExcellent written and verbal communication skills\nSalary: From $18.00-$22.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nEmployee discount\nFlexible schedule\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nParental leave\nTuition reimbursement\nVision insurance\nSchedule:\n8 hour shift\nDay shift\nMonday to Friday","company":"Solid Security","rawCompany":"solid security","city":"Buford","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:44:54.116Z","occupations":[{"code":"49-2098.00","title":"Security and Fire Alarm Systems Installers","slug":"security-and-fire-alarm-systems-installers"},{"code":"33-9032.00","title":"Security Guards","slug":"security-guards"},{"code":"55-3015.00","title":"Command and Control Center Specialists","slug":"command-and-control-center-specialists"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"561612","title":"Security Guards and Patrol Services","slug":"security-guards-and-patrol-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Service Coordinator","description":"Looking for a SOLID career with a company that values their employees?\n\nSOLID Security | Technology is a national Managed Security Services Provider specializing in Life-Safety and Asset Protection. Our areas of expertise include Fire Detection, Intrusion Protection, Video Surveillance, Access Control and Network Infrastructure.\n\nWe are very proud of our award-winning culture, having recently been named as one the Best Workplaces for 2023. Our culture emphasizes collaboration in the pursuit of excellence in client satisfaction. We offer a great benefits package that includes paid time off, company provided Health, Life, and Disability insurance, Dental and Vision insurance, Accident insurance, 401K with match, Health Membership Reimbursement, Education Assistance, and an Employee Assistance Program to name a few.\n\nWe are a rapidly growing organization and have received past honors for our growth, including being named as one of the 5000 fastest-growing private companies in the US by Inc Magazine!\n\nWe are expanding again and looking for an amazing Service Coordinator to join our Customer Experience Team! As a member of this fast-paced team, you would assist our clients by handling client inquiries and complaints, creating and dispatching work orders, and ensuring all systems are installed and maintained to the company's standards. Additionally, you would be working on special projects with the team. The ideal candidate must possess the ability to communicate calmly and clearly with customers and teammates alike.\n\nIf you have the experience and qualifications for this position, want to learn about the position and our company, and are ready for your next career move, send us your resume!\n\nResponsibilities:\nCreate and dispatch work orders clearly and effectively\nCoordinate testing, maintenance, repairs and inspections of monitored fire systems\nMaintain appropriate records related to testing and compliance for fire systems\nRemote programming of customer's equipment for their individual needs\nAnswer incoming calls and transfer as necessary\nFollow communication procedures, guidelines, and policies\nFollow up on open work tickets\nCheck in and check out technicians for service\nPlace accounts on test and verify signals\nTake the extra mile to engage customers\nQualifications:\nPossess team mentality\nPrevious experience in shipping/receiving, customer service, office administration or other related fields\nFamiliarity with computers and the use of general business machines\nKnowledge of Microsoft Excel and Word is required\nKnowledge of Microsoft Teams is a plus\nMust be proficient at typing and data entry\nAbility to prioritize and multitask\nPositive and professional demeanor\nExcellent written and verbal communication skills\nSalary: From $18.00-$22.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nEmployee discount\nFlexible schedule\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nParental leave\nTuition reimbursement\nVision insurance\nSchedule:\n8 hour shift\nDay shift\nMonday to Friday","datePosted":"2026-04-12T20:44:54.116Z","dateModified":"2026-04-12T20:44:54.116Z","hiringOrganization":{"@type":"Organization","name":"Solid Security","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Buford","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6db3e1dae0b539a7408bdc71"},"url":"https://jobsearcher.com/jobs/6db3e1dae0b539a7408bdc71"}}