Front Desk Reception - Part Time

Job Description Burn Boot Camp Bentonville is looking for a part-time Front Desk Associate that is available early mornings (4:30am-8:00am), day (8:00am-1:00pm) or evenings from 4:00pm-8:00pm, as well as occasional Saturday mornings as needed. The Front Desk Associate (also called Burn Ambassador) will be the first line of contact with our loyal members and interested prospective members. The candidate will focus on building meaningful relationships, providing top notch customer service and presenting Burn membership options. We are looking for enthusiastic individuals who can deliver an exceptional experience to all of our members and uphold the high standards of Burn Boot Camp. Successful candidates will demonstrate strong problem-solving and communication skills. They will be well-trained in product knowledge and be able to quickly identify products that suit our members' needs.Responsible for maintaining a high level of professionalism with clients and build a strong sense of community at your Burn locationWork the front desk for camps and execute an elite client experience, while also performing tasks related to upkeep, maintenance, and cleaning of the facilityPresent membership options and sell memberships to potential members visiting Burn Boot CampExecute client follow up leveraging our CRM systemLearn the names of our members and welcome them to the gymSet team up for success by properly preparing and communicating goals for the day, including prepping trainers for first time visitors and progress on team goals.Identify and assess customer needs to achieve satisfactionMindbody (point of sale system) responsibilities will include data integrity as it relates to contracts and members account info, new retail SKU entry, updated billing information, inventory managementRemerchandise the retail center based on direction set forward in protocolHandle complaints, provide appropriate solutions and alternatives within Burn standards for any client issues with memberships, retail, Burn Nutrition, etc.Capture content for social mediaResponsible for upselling secondary revenue items such as Burn Nutrition and retailCollaborate with team and franchise partners to execute any new initiatives at the gym levelQUALIFICATIONSCustomer orientation and ability to adapt/respond to different types of membersMust be a high producer in autonomous working situations and a self-motivatorAble to easily learn and navigate software systems and maintain recordsExcellent communication and customer service skills, both verbal and written communication.Have a high level of understanding of social mediaAbility to multi-task, prioritize, and stay organized, while having high attention to detail and follow throughPositive, motivating, and effective interpersonal communication skillsMaintain a positive attitude and focus on customer satisfaction in a fast-paced environmentMust be willing to give high fives and enthusiastically greet all members and guestsMust be able to lift and move equipment up to 100lbsCPR certification requiredCompany DescriptionBurn Boot Camp is leading the charge to create healthy communities all over the world. Burn sets itself apart by creating a hybrid program of maximum intensity and gritty effort combined with unparalleled positivity, motivation, encouragement, and teamwork. The company strives to empower women to believe they can do anything they set their mind to, and with the support and dedication of the nation's elite personal trainers, clients learn the tools to reach their goals and create a new lifestyle. The supportive community at Burn Boot Camp is what makes it the strongest fitness company on the planet.Company DescriptionBurn Boot Camp is leading the charge to create healthy communities all over the world. Burn sets itself apart by creating a hybrid program of maximum intensity and gritty effort combined with unparalleled positivity, motivation, encouragement, and teamwork. The company strives to empower women to believe they can do anything they set their mind to, and with the support and dedication of the nation's elite personal trainers, clients learn the tools to reach their goals and create a new lifestyle. The supportive community at Burn Boot Camp is what makes it the strongest fitness company on the planet.