{"schemaVersion":"jobsearcher.job.v1","id":"6d8a9289a2cbd8af883ad4e4","url":"https://jobsearcher.com/jobs/6d8a9289a2cbd8af883ad4e4","canonicalUrl":"https://jobsearcher.com/jobs/6d8a9289a2cbd8af883ad4e4","title":"Support & Implementation Operations Manager","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nSupport & Implementation Operations Manager\r\nFull Time 30-39 Hour Andasol Management, Inc., El Segundo, CA, US\r\n8 days ago Requisition ID: 1276\r\nSalary Range: $80,000.00 To $110,000.00 Annually\r\nSupport & Implementation Operations Manager\r\nReports To: Chief Innovation Officer\r\nRole Type: Full-Time, On-Site\r\nAbout QuikStor\r\nQuikStor is the leading SaaS facility management platform for the self-storage industry, delivering a purpose-built, scalable system that serves as the foundation for intelligent automation and modern facility operations. We are in rapid growth mode, backed by significant capital from self-storage industry veterans who share our vision to build the most advanced and scalable operating system for storage operators worldwide.\r\nRole Overview\r\nThe Support & Implementation Operations Manager owns the systems, data, and processes that keep QuikStor's customer-facing teams running. This is an operations role, not a frontline or people-management role. The person in this seat does not handle support tickets or run implementations directly. Instead, they make sure the teams that do are organized, accountable, and measurable, and that leadership has clear, real-time visibility into how every function is performing.\r\nModeled on a strong sales operations function, this role spans Support and Implementation and interfaces closely with Product. The Operations Manager builds and maintains the reporting that shows whether response times, implementation timelines, and product handoffs are on track, administers the core systems those teams rely on, and drives the process improvements that scale as QuikStor grows. The role works closely with and is directly backed by the Chief Innovation Officer, with the mandate to hold cross-functional teams accountable to defined standards.\r\nKey Responsibilities\r\nCross-Functional Operations & Accountability\r\nTrack whether Support and Implementation teams are meeting defined standards for responsiveness, throughput, and quality, and surface gaps early\r\nMonitor day-to-day execution across teams and flag bottlenecks, overdue work, and at-risk customers\r\nHold cross-functional contributors accountable to process and SLAs through clear, data-backed reporting\r\nSystems Ownership & Administration\r\nOwn and administer Intercom, including conversation routing, ticketing, SLA rules, bug and feature-request workflows, and reporting\r\nAdminister the implementation project-management system (ClickUp, Asana, or similar), including templates, task hygiene, and status tracking\r\nManage the interface with the product team's Azure DevOps environment (Azure Boards) for bug and feature-request flow\r\nReporting, Data & Visibility\r\nBuild and maintain dashboards and recurring reports that give leadership real-time visibility into Support, Implementation, and product handoffs\r\nDefine and track the metrics that matter: first-response and resolution times, implementation timelines and milestones, backlog and aging, and feature-request status\r\nDeliver clear weekly reporting on team performance and operational health\r\nProcess Design & Improvement\r\nDesign, document, and continuously improve workflows across the customer lifecycle, including the handoffs between Sales, Implementation, Support, and Product\r\nStandardize how work moves between systems and teams so nothing falls through the cracks\r\nIdentify and drive operational improvements that scale as the customer base grows\r\nProduct Feedback Loop\r\nManage intake of bugs and feature requests from Support and Implementation into the product team's system\r\nTrack status and ensure updates flow back to customer-facing teams and customers\r\nProvide structured, data-backed feedback to Product on recurring issues and customer needs\r\nRequired Qualifications\r\n4 to 6+ years in an operations role (support operations, sales or revenue operations, implementation operations, or business operations) in a B2B SaaS environment\r\nHands-on Intercom experience is required, including administration, workflow and SLA configuration, and reporting\r\nExperience administering a project or work-management platform such as ClickUp, Asana, Monday, or similar\r\nExperience interfacing with engineering through Azure DevOps (Azure Boards) or a comparable work-tracking system\r\nStrong data and reporting skills, including advanced spreadsheet work and building dashboards and metrics\r\nHighly organized, process-oriented, and detail-obsessed\r\nAble to work cross-functionally and hold peers accountable through data, without relying on direct authority\r\nPreferred Qualifications\r\nPrior experience in the self-storage industry or proptech\r\nExperience building or administering SLA frameworks in Intercom\r\nExperience with a BI tool such as Power BI, Tableau, etc.\r\nExperience in a high-growth or scaling environment\r\nThis role is based at QuikStor headquarters in El Segundo, California. Regular on-site presence is expected to support close collaboration with the Support, Implementation, Product, and leadership teams. This is a full-time, salaried position.\r\nMedical, Dental, Vision, and Life Insurance\r\n401k Retirement Plan\r\nVacation and Sick Time\r\n20 Days of Remote Work\r\nAnnual Bonus\r\nEmployee Assistance Program\r\nEducation Assistance Program\r\nEmployee Discount Store\r\nDiscounted Storage\r\nQuikStor is an equal opportunity employer. QuikStor does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.\r\nQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at hr@kobreco.com .\r\nJ-18808-Ljbffr","company":"Quikstorselfstorage","rawCompany":"quikstorselfstorage","city":"El Segundo","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-06-26T02:27:37.629Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support & Implementation Operations Manager","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nSupport & Implementation Operations Manager\r\nFull Time 30-39 Hour Andasol Management, Inc., El Segundo, CA, US\r\n8 days ago Requisition ID: 1276\r\nSalary Range: $80,000.00 To $110,000.00 Annually\r\nSupport & Implementation Operations Manager\r\nReports To: Chief Innovation Officer\r\nRole Type: Full-Time, On-Site\r\nAbout QuikStor\r\nQuikStor is the leading SaaS facility management platform for the self-storage industry, delivering a purpose-built, scalable system that serves as the foundation for intelligent automation and modern facility operations. We are in rapid growth mode, backed by significant capital from self-storage industry veterans who share our vision to build the most advanced and scalable operating system for storage operators worldwide.\r\nRole Overview\r\nThe Support & Implementation Operations Manager owns the systems, data, and processes that keep QuikStor's customer-facing teams running. This is an operations role, not a frontline or people-management role. The person in this seat does not handle support tickets or run implementations directly. Instead, they make sure the teams that do are organized, accountable, and measurable, and that leadership has clear, real-time visibility into how every function is performing.\r\nModeled on a strong sales operations function, this role spans Support and Implementation and interfaces closely with Product. The Operations Manager builds and maintains the reporting that shows whether response times, implementation timelines, and product handoffs are on track, administers the core systems those teams rely on, and drives the process improvements that scale as QuikStor grows. The role works closely with and is directly backed by the Chief Innovation Officer, with the mandate to hold cross-functional teams accountable to defined standards.\r\nKey Responsibilities\r\nCross-Functional Operations & Accountability\r\nTrack whether Support and Implementation teams are meeting defined standards for responsiveness, throughput, and quality, and surface gaps early\r\nMonitor day-to-day execution across teams and flag bottlenecks, overdue work, and at-risk customers\r\nHold cross-functional contributors accountable to process and SLAs through clear, data-backed reporting\r\nSystems Ownership & Administration\r\nOwn and administer Intercom, including conversation routing, ticketing, SLA rules, bug and feature-request workflows, and reporting\r\nAdminister the implementation project-management system (ClickUp, Asana, or similar), including templates, task hygiene, and status tracking\r\nManage the interface with the product team's Azure DevOps environment (Azure Boards) for bug and feature-request flow\r\nReporting, Data & Visibility\r\nBuild and maintain dashboards and recurring reports that give leadership real-time visibility into Support, Implementation, and product handoffs\r\nDefine and track the metrics that matter: first-response and resolution times, implementation timelines and milestones, backlog and aging, and feature-request status\r\nDeliver clear weekly reporting on team performance and operational health\r\nProcess Design & Improvement\r\nDesign, document, and continuously improve workflows across the customer lifecycle, including the handoffs between Sales, Implementation, Support, and Product\r\nStandardize how work moves between systems and teams so nothing falls through the cracks\r\nIdentify and drive operational improvements that scale as the customer base grows\r\nProduct Feedback Loop\r\nManage intake of bugs and feature requests from Support and Implementation into the product team's system\r\nTrack status and ensure updates flow back to customer-facing teams and customers\r\nProvide structured, data-backed feedback to Product on recurring issues and customer needs\r\nRequired Qualifications\r\n4 to 6+ years in an operations role (support operations, sales or revenue operations, implementation operations, or business operations) in a B2B SaaS environment\r\nHands-on Intercom experience is required, including administration, workflow and SLA configuration, and reporting\r\nExperience administering a project or work-management platform such as ClickUp, Asana, Monday, or similar\r\nExperience interfacing with engineering through Azure DevOps (Azure Boards) or a comparable work-tracking system\r\nStrong data and reporting skills, including advanced spreadsheet work and building dashboards and metrics\r\nHighly organized, process-oriented, and detail-obsessed\r\nAble to work cross-functionally and hold peers accountable through data, without relying on direct authority\r\nPreferred Qualifications\r\nPrior experience in the self-storage industry or proptech\r\nExperience building or administering SLA frameworks in Intercom\r\nExperience with a BI tool such as Power BI, Tableau, etc.\r\nExperience in a high-growth or scaling environment\r\nThis role is based at QuikStor headquarters in El Segundo, California. Regular on-site presence is expected to support close collaboration with the Support, Implementation, Product, and leadership teams. This is a full-time, salaried position.\r\nMedical, Dental, Vision, and Life Insurance\r\n401k Retirement Plan\r\nVacation and Sick Time\r\n20 Days of Remote Work\r\nAnnual Bonus\r\nEmployee Assistance Program\r\nEducation Assistance Program\r\nEmployee Discount Store\r\nDiscounted Storage\r\nQuikStor is an equal opportunity employer. QuikStor does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.\r\nQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at hr@kobreco.com .\r\nJ-18808-Ljbffr","datePosted":"2026-06-26T02:27:37.629Z","dateModified":"2026-06-26T02:27:37.629Z","hiringOrganization":{"@type":"Organization","name":"Quikstorselfstorage","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"El Segundo","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6d8a9289a2cbd8af883ad4e4"},"url":"https://jobsearcher.com/jobs/6d8a9289a2cbd8af883ad4e4"}}