{"schemaVersion":"jobsearcher.job.v1","id":"6d878eba6454d19e9800a48a","url":"https://jobsearcher.com/jobs/6d878eba6454d19e9800a48a","canonicalUrl":"https://jobsearcher.com/jobs/6d878eba6454d19e9800a48a","title":"Operations Manager","description":"ENGINEERING A FRAMEWORK OF EXCELLENCE.\n\nTHE SERVICE DEPARTMENT RUNS BECAUSE YOU RUN IT.\n\nBuild the system. Lead the team. Own the outcome.\n\nDuraServ is looking for an Operations Manager who builds high-performing service teams, drives operational efficiency, and holds the department to the standard the business depends on.\n\nYork, PA (On-Site)\nThe Service Department Is the Revenue Engine. You're the Architect.\n\nDuraServ's branch service departments deliver commercial dock and door solutions to warehouses, distribution centers, and industrial facilities across the country. The technicians in the field are the face of the company — and the Operations Manager is the person who makes sure they're scheduled, equipped, trained, and accountable to the standard DuraServ's customers expect.\n\nAs Operations Manager, you own the full service department — backlog management, technician scheduling, fleet oversight, project execution, budget control, and personnel development. You're not just keeping the lights on. You're building a department that performs consistently, retains its best people, and improves every quarter.\n\nIf you build operational frameworks that outlast your direct involvement — and you want a role where the results are yours to own — this is it.\n\nWhat You'll Own\n\nThe Operation\n\nManage day-to-day service department operations — scheduling technicians, dispatching work orders, managing backlog, and coordinating reactive service calls with urgency and precision\nOversee project execution from start to finish — ensuring planned work is completed on time, within scope, and to the quality standard the customer was promised\nManage fleet planning and maintenance, including monitoring Daily Vehicle Inspection Reports (DVIRs), identifying maintenance issues, and ensuring full DOT compliance\nPrepare and manage the department budget — controlling costs, aligning spend with company financial goals, and maintaining the financial discipline that keeps the branch profitable\n\nThe Team\n\nSupervise service technicians and department staff — setting clear expectations, providing consistent feedback, and holding the team accountable to performance and behavior standards\nBuild and execute individual development plans for team members — you improve the people, and the people improve the department\nDrive employee retention through coaching, recognition, and a culture where high performers are protected and rewarded\nEnsure all team members are adequately trained, properly licensed, and equipped to perform their roles safely and effectively\n\nThe Performance\n\nMonitor and drive department KPIs — productivity, efficiency, quality of work, and regulatory compliance are tracked, reported, and improved continuously\nPartner with branch sales leadership to ensure service capacity supports revenue commitments and customer expectations are met at every level\nMaintain positive relationships with internal teams and external customers — you are the operational point of escalation and the standard-setter for how the department engages with the business\n\nWho You Are\n\nYou don't just manage the work — you design how the work gets done. Your departments run better after you leave than they did when you arrived.\n\nAn operational architect — you see inefficiency as a design problem, not a personnel problem; you build systems that create consistency before issues surface\nA people developer — your best technicians are better at their jobs because you invested in them deliberately; your team retention reflects your leadership\nFinancially literate — you manage a budget like it's your own money, evaluate P&L with fluency, and make resource allocation decisions grounded in data\nA strong communicator — with technicians on the floor, sales partners in the branch, and customers who need a straight answer when something goes wrong\nMechanically informed — you don't need to be a technician, but you understand mechanical systems and DOT compliance well enough to lead the people who are\nProcess-disciplined — your scheduling is tight, your fleet documentation is current, your KPIs are tracked, and your team knows exactly where they stand\n\nWhat We're Looking For\n\nRequired\n\nPrevious leadership experience is required — you have managed people, held them accountable, and developed them professionally\n5+ years of experience in service operations, field service management, or a related operational leadership role\nDemonstrated ability to manage department budgets, control costs, and drive financial performance\nWorking knowledge of fleet management and DOT compliance requirements\nProficiency with Microsoft Office 365 for reporting, scheduling, and operational analysis\nValid driver's license — job site visits and 10% travel are part of this role\n\nPreferred\n\nHigh School diploma or equivalent required; associate or bachelor's degree preferred\nBackground in commercial door, dock equipment, mechanical services, or industrial field service\nExperience with technician scheduling, dispatch, and work order management systems\n\nWhat's in It for You\nCompetitive compensation commensurate with experience and scope\nFull benefits package: medical, dental, vision, and 401K with company match\nCompany-provided life insurance, short-term and long-term disability\nA department and team to build — with the authority and support to do it right\nVisibility to branch and regional leadership — your performance directly impacts the branch P&L\nNational infrastructure and resources behind a local leadership role\nA culture that rewards accountability, retention, and continuous improvement\n\nA Note to the Right Candidate.\n\nIf you've been running a service department where the system works because of the processes you put in place — where your technicians perform consistently because you developed them deliberately — this is the environment that rewards that.\n\nDuraServ's Operations Managers are the operational backbone of every branch. The quality of the service department is a direct reflection of the leader running it — and we look for leaders who take that personally.\n\nEngineering a framework of excellence. That's not aspirational here — it's the expectation.\n\nAPPLY NOW — Operational Leaders Wanted.\n\nHit Apply. Tell us what department you've run, what you improved, and what your team looks like because of your leadership.\n\nPlease note: This is NOT a remote or hybrid role. On-site leadership presence is required.\n\nAbout DuraServ\n\nDuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our branch service departments are the front line of every promise we make to our customers — and we hire leaders who understand what it means to be responsible for that standard.\n\nDuraServ is an Equal Opportunity Employer.\n\nNOTICE TO EXTERNAL RECRUITING AGENCIES & SEARCH FIRMS\n\nDuraServ LLC and its affiliate businesses do not accept unsolicited resumes or candidate profiles from external recruiting/staffing agencies or search firms.\n\nAny resume or candidate information submitted to any DuraServ employee — without a fully executed, written search agreement in place with DuraServ's Talent Management team — will be deemed the property of DuraServ LLC. No placement fee will be owed or paid, now or in the future, regardless of whether the candidate is subsequently hired.\n\nAgencies seeking to be considered as an authorized vendor must have a current, countersigned agreement with DuraServ LLC prior to submitting any candidates. Agencies should not contact hiring managers, regional leadership, or any other DuraServ LLC employee directly.\n\nDuraServ — Building Careers That Move Commerce Forward","company":"Duraserv","rawCompany":"duraserv","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-31T10:31:00.916Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"},{"code":"11-3012.00","title":"Administrative Services Managers","slug":"administrative-services-managers"}],"industries":[{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager","description":"ENGINEERING A FRAMEWORK OF EXCELLENCE.\n\nTHE SERVICE DEPARTMENT RUNS BECAUSE YOU RUN IT.\n\nBuild the system. Lead the team. Own the outcome.\n\nDuraServ is looking for an Operations Manager who builds high-performing service teams, drives operational efficiency, and holds the department to the standard the business depends on.\n\nYork, PA (On-Site)\nThe Service Department Is the Revenue Engine. You're the Architect.\n\nDuraServ's branch service departments deliver commercial dock and door solutions to warehouses, distribution centers, and industrial facilities across the country. The technicians in the field are the face of the company — and the Operations Manager is the person who makes sure they're scheduled, equipped, trained, and accountable to the standard DuraServ's customers expect.\n\nAs Operations Manager, you own the full service department — backlog management, technician scheduling, fleet oversight, project execution, budget control, and personnel development. You're not just keeping the lights on. You're building a department that performs consistently, retains its best people, and improves every quarter.\n\nIf you build operational frameworks that outlast your direct involvement — and you want a role where the results are yours to own — this is it.\n\nWhat You'll Own\n\nThe Operation\n\nManage day-to-day service department operations — scheduling technicians, dispatching work orders, managing backlog, and coordinating reactive service calls with urgency and precision\nOversee project execution from start to finish — ensuring planned work is completed on time, within scope, and to the quality standard the customer was promised\nManage fleet planning and maintenance, including monitoring Daily Vehicle Inspection Reports (DVIRs), identifying maintenance issues, and ensuring full DOT compliance\nPrepare and manage the department budget — controlling costs, aligning spend with company financial goals, and maintaining the financial discipline that keeps the branch profitable\n\nThe Team\n\nSupervise service technicians and department staff — setting clear expectations, providing consistent feedback, and holding the team accountable to performance and behavior standards\nBuild and execute individual development plans for team members — you improve the people, and the people improve the department\nDrive employee retention through coaching, recognition, and a culture where high performers are protected and rewarded\nEnsure all team members are adequately trained, properly licensed, and equipped to perform their roles safely and effectively\n\nThe Performance\n\nMonitor and drive department KPIs — productivity, efficiency, quality of work, and regulatory compliance are tracked, reported, and improved continuously\nPartner with branch sales leadership to ensure service capacity supports revenue commitments and customer expectations are met at every level\nMaintain positive relationships with internal teams and external customers — you are the operational point of escalation and the standard-setter for how the department engages with the business\n\nWho You Are\n\nYou don't just manage the work — you design how the work gets done. Your departments run better after you leave than they did when you arrived.\n\nAn operational architect — you see inefficiency as a design problem, not a personnel problem; you build systems that create consistency before issues surface\nA people developer — your best technicians are better at their jobs because you invested in them deliberately; your team retention reflects your leadership\nFinancially literate — you manage a budget like it's your own money, evaluate P&L with fluency, and make resource allocation decisions grounded in data\nA strong communicator — with technicians on the floor, sales partners in the branch, and customers who need a straight answer when something goes wrong\nMechanically informed — you don't need to be a technician, but you understand mechanical systems and DOT compliance well enough to lead the people who are\nProcess-disciplined — your scheduling is tight, your fleet documentation is current, your KPIs are tracked, and your team knows exactly where they stand\n\nWhat We're Looking For\n\nRequired\n\nPrevious leadership experience is required — you have managed people, held them accountable, and developed them professionally\n5+ years of experience in service operations, field service management, or a related operational leadership role\nDemonstrated ability to manage department budgets, control costs, and drive financial performance\nWorking knowledge of fleet management and DOT compliance requirements\nProficiency with Microsoft Office 365 for reporting, scheduling, and operational analysis\nValid driver's license — job site visits and 10% travel are part of this role\n\nPreferred\n\nHigh School diploma or equivalent required; associate or bachelor's degree preferred\nBackground in commercial door, dock equipment, mechanical services, or industrial field service\nExperience with technician scheduling, dispatch, and work order management systems\n\nWhat's in It for You\nCompetitive compensation commensurate with experience and scope\nFull benefits package: medical, dental, vision, and 401K with company match\nCompany-provided life insurance, short-term and long-term disability\nA department and team to build — with the authority and support to do it right\nVisibility to branch and regional leadership — your performance directly impacts the branch P&L\nNational infrastructure and resources behind a local leadership role\nA culture that rewards accountability, retention, and continuous improvement\n\nA Note to the Right Candidate.\n\nIf you've been running a service department where the system works because of the processes you put in place — where your technicians perform consistently because you developed them deliberately — this is the environment that rewards that.\n\nDuraServ's Operations Managers are the operational backbone of every branch. The quality of the service department is a direct reflection of the leader running it — and we look for leaders who take that personally.\n\nEngineering a framework of excellence. That's not aspirational here — it's the expectation.\n\nAPPLY NOW — Operational Leaders Wanted.\n\nHit Apply. Tell us what department you've run, what you improved, and what your team looks like because of your leadership.\n\nPlease note: This is NOT a remote or hybrid role. On-site leadership presence is required.\n\nAbout DuraServ\n\nDuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our branch service departments are the front line of every promise we make to our customers — and we hire leaders who understand what it means to be responsible for that standard.\n\nDuraServ is an Equal Opportunity Employer.\n\nNOTICE TO EXTERNAL RECRUITING AGENCIES & SEARCH FIRMS\n\nDuraServ LLC and its affiliate businesses do not accept unsolicited resumes or candidate profiles from external recruiting/staffing agencies or search firms.\n\nAny resume or candidate information submitted to any DuraServ employee — without a fully executed, written search agreement in place with DuraServ's Talent Management team — will be deemed the property of DuraServ LLC. No placement fee will be owed or paid, now or in the future, regardless of whether the candidate is subsequently hired.\n\nAgencies seeking to be considered as an authorized vendor must have a current, countersigned agreement with DuraServ LLC prior to submitting any candidates. Agencies should not contact hiring managers, regional leadership, or any other DuraServ LLC employee directly.\n\nDuraServ — Building Careers That Move Commerce Forward","datePosted":"2026-08-31T10:31:00.916Z","dateModified":"2026-08-31T10:31:00.916Z","hiringOrganization":{"@type":"Organization","name":"Duraserv","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6d878eba6454d19e9800a48a"},"url":"https://jobsearcher.com/jobs/6d878eba6454d19e9800a48a"}}