{"schemaVersion":"jobsearcher.job.v1","id":"6d8723c177c2dec0e813bd90","url":"https://jobsearcher.com/jobs/6d8723c177c2dec0e813bd90","canonicalUrl":"https://jobsearcher.com/jobs/6d8723c177c2dec0e813bd90","title":"Software Developer","description":"Location: United States (remote or hybrid) · Reports to: VP of Engineering · Type: Full-time\n\nAbout the role\n\nUniversal Background Screening is modernizing its platform with Orion, a cloud-based background-screening platform. It runs alongside long-standing legacy systems while clients migrate. We're looking for a hands-on Senior Development Manager to be the first line of technical response in U.S. hours. You'll log in, investigate, debug and find the root cause of production issues quickly, then drive them to resolution with our global engineering teams. You'll also lead and grow U.S. engineering capability so that Orion can be supported end to end from the United States.\n\nThis is a player-coach role. You'll spend real time in logs, dashboards, code and data, and you'll build the processes and people that make production support predictable.\n\nWhat you'll do\n\nProduction support and root-cause analysis (primary focus)\n\nAct as the U.S.-hours technical lead for Orion production issues. Triage, reproduce, and investigate through logs, metrics, traces, queries and code.\n\nPerform root-cause analysis and deliver a clear diagnosis, workaround or fix path fast, even when the permanent fix is built by another team.\n\nHand off well-documented findings to global engineering teams, so fixes start from evidence, not from scratch.\n\nOwn incident communication: keep tickets current (status, workaround, fix, target release) and keep stakeholders informed until closure.\n\nLead post-incident reviews and drive the follow-up actions that prevent repeats.\n\nEngineering leadership\n\nLead, mentor and grow U.S.-based engineers, and build their ability to support Orion independently. That includes knowledge transfer, runbooks and training.\n\nPartner with engineering leaders and teams across time zones on priorities, handoffs and escalations.\n\nHelp define and run the support model: triage ownership, escalation paths, on-call rotation and U.S./global handoffs.\n\nDelivery and quality\n\nWork with Product, Program Management and Scrum to turn business needs into clear, prioritized, well-scoped work.\n\nSupport predictable two-week sprint delivery and releases: release readiness, verification, and rollback when needed.\n\nChampion engineering discipline: code review, testing, ticket hygiene, documentation and secure coding.\n\nIdentify recurring issues and technical debt, and make the case for fixing root causes.\n\nPlatform knowledge\n\nBecome an expert in Orion's architecture, integrations and data flows, including how Orion interacts with legacy systems during migration.\n\nKeep architecture, runbooks and troubleshooting guides current in Confluence.\n\nWhat you'll bring\n\nRequired\n\n8+ years in software engineering, including 3+ years leading engineers or teams, while staying hands-on.\n\nStrong production debugging and root-cause analysis in distributed, cloud-hosted systems.\n\nC# / .NET (.NET 6+), including REST APIs and service-to-service integration.\n\nSQL and relational databases (MySQL and/or SQL Server): query analysis, performance tuning, data investigation.\n\nObservability tools: centralized logging (e.g. ELK/Elasticsearch), metrics and alerting (e.g. Grafana), and log-driven diagnosis.\n\nContainers and cloud: Docker, Kubernetes, and AWS (e.g. RDS).\n\nIntegrations and security basics: JSON/XML APIs, OAuth 2.0/JWT, certificates, TLS.\n\nSource control and delivery: Git branching workflows (e.g. GitFlow), CI/CD pipelines, code quality gates (e.g. SonarQube).\n\nAgile tooling: Jira and Confluence.\n\nExcellent written communication: clear incident updates, RCAs and handoffs to distributed teams.\n\nComfort working with teams across time zones, with some flexibility for early-morning overlap and occasional evening release windows.\n\nNice to have\n\nExperience modernizing or migrating from legacy platforms (e.g. classic ASP, VB, older monoliths) to modern services.\n\nBackground screening, HR tech or other regulated data (FCRA, PII handling).\n\nExperience with ATS or HRIS integrations.\n\nMongoDB, load testing (e.g. JMeter) or test automation (e.g. Playwright).\n\nPractical use of AI-assisted development and debugging tools, with sound review practices.\n\nExperience building on-call programs, runbooks and incident-management processes.\n\nWhat success looks like\n\nFirst 30 days: access to all environments and tools; you know the Orion architecture, key integrations and the support process; you shadow and then lead triage of live issues.\n\nFirst 60?90 days: you independently triage and root-cause most U.S.-hours production issues, with clear handoffs and current tickets; the first runbooks are in place; you're training other U.S. engineers.\n\nOngoing: faster time to diagnosis, fewer repeat incidents, predictable releases, and a U.S. team that can support Orion end to end.","company":"Universal Background Screening","rawCompany":"universal background screening","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-10-01T14:41:27.996Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1251.00","title":"Computer Programmers","slug":"computer-programmers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Developer","description":"Location: United States (remote or hybrid) · Reports to: VP of Engineering · Type: Full-time\n\nAbout the role\n\nUniversal Background Screening is modernizing its platform with Orion, a cloud-based background-screening platform. It runs alongside long-standing legacy systems while clients migrate. We're looking for a hands-on Senior Development Manager to be the first line of technical response in U.S. hours. You'll log in, investigate, debug and find the root cause of production issues quickly, then drive them to resolution with our global engineering teams. You'll also lead and grow U.S. engineering capability so that Orion can be supported end to end from the United States.\n\nThis is a player-coach role. You'll spend real time in logs, dashboards, code and data, and you'll build the processes and people that make production support predictable.\n\nWhat you'll do\n\nProduction support and root-cause analysis (primary focus)\n\nAct as the U.S.-hours technical lead for Orion production issues. Triage, reproduce, and investigate through logs, metrics, traces, queries and code.\n\nPerform root-cause analysis and deliver a clear diagnosis, workaround or fix path fast, even when the permanent fix is built by another team.\n\nHand off well-documented findings to global engineering teams, so fixes start from evidence, not from scratch.\n\nOwn incident communication: keep tickets current (status, workaround, fix, target release) and keep stakeholders informed until closure.\n\nLead post-incident reviews and drive the follow-up actions that prevent repeats.\n\nEngineering leadership\n\nLead, mentor and grow U.S.-based engineers, and build their ability to support Orion independently. That includes knowledge transfer, runbooks and training.\n\nPartner with engineering leaders and teams across time zones on priorities, handoffs and escalations.\n\nHelp define and run the support model: triage ownership, escalation paths, on-call rotation and U.S./global handoffs.\n\nDelivery and quality\n\nWork with Product, Program Management and Scrum to turn business needs into clear, prioritized, well-scoped work.\n\nSupport predictable two-week sprint delivery and releases: release readiness, verification, and rollback when needed.\n\nChampion engineering discipline: code review, testing, ticket hygiene, documentation and secure coding.\n\nIdentify recurring issues and technical debt, and make the case for fixing root causes.\n\nPlatform knowledge\n\nBecome an expert in Orion's architecture, integrations and data flows, including how Orion interacts with legacy systems during migration.\n\nKeep architecture, runbooks and troubleshooting guides current in Confluence.\n\nWhat you'll bring\n\nRequired\n\n8+ years in software engineering, including 3+ years leading engineers or teams, while staying hands-on.\n\nStrong production debugging and root-cause analysis in distributed, cloud-hosted systems.\n\nC# / .NET (.NET 6+), including REST APIs and service-to-service integration.\n\nSQL and relational databases (MySQL and/or SQL Server): query analysis, performance tuning, data investigation.\n\nObservability tools: centralized logging (e.g. ELK/Elasticsearch), metrics and alerting (e.g. Grafana), and log-driven diagnosis.\n\nContainers and cloud: Docker, Kubernetes, and AWS (e.g. RDS).\n\nIntegrations and security basics: JSON/XML APIs, OAuth 2.0/JWT, certificates, TLS.\n\nSource control and delivery: Git branching workflows (e.g. GitFlow), CI/CD pipelines, code quality gates (e.g. SonarQube).\n\nAgile tooling: Jira and Confluence.\n\nExcellent written communication: clear incident updates, RCAs and handoffs to distributed teams.\n\nComfort working with teams across time zones, with some flexibility for early-morning overlap and occasional evening release windows.\n\nNice to have\n\nExperience modernizing or migrating from legacy platforms (e.g. classic ASP, VB, older monoliths) to modern services.\n\nBackground screening, HR tech or other regulated data (FCRA, PII handling).\n\nExperience with ATS or HRIS integrations.\n\nMongoDB, load testing (e.g. JMeter) or test automation (e.g. Playwright).\n\nPractical use of AI-assisted development and debugging tools, with sound review practices.\n\nExperience building on-call programs, runbooks and incident-management processes.\n\nWhat success looks like\n\nFirst 30 days: access to all environments and tools; you know the Orion architecture, key integrations and the support process; you shadow and then lead triage of live issues.\n\nFirst 60?90 days: you independently triage and root-cause most U.S.-hours production issues, with clear handoffs and current tickets; the first runbooks are in place; you're training other U.S. engineers.\n\nOngoing: faster time to diagnosis, fewer repeat incidents, predictable releases, and a U.S. team that can support Orion end to end.","datePosted":"2026-10-01T14:41:27.996Z","dateModified":"2026-10-01T14:41:27.996Z","hiringOrganization":{"@type":"Organization","name":"Universal Background Screening","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6d8723c177c2dec0e813bd90"},"url":"https://jobsearcher.com/jobs/6d8723c177c2dec0e813bd90"}}