{"schemaVersion":"jobsearcher.job.v1","id":"6d588e70ba413efa98d0dc77","url":"https://jobsearcher.com/jobs/6d588e70ba413efa98d0dc77","canonicalUrl":"https://jobsearcher.com/jobs/6d588e70ba413efa98d0dc77","title":"Sr. IT Support Engineer","description":"Dynamic Quest is seeking a highly skilled Sr. IT Support Engineer to provide advanced technical support and engineering expertise across client environments. This position requires a U.S. Citizen due to contractual, regulatory, and compliance requirements, including support of federal and regulated clients.\n\nThe Sr. IT Support Engineer will monitor, manage, and support client technologies, business systems environments, and operational processes using Dynamic Quest tools and systems. This role is responsible for advanced troubleshooting, systems analysis, and engineering support across networking, servers, security, and cloud environments.\n\nThe position provides second- and third-level escalation support with a strong emphasis on server infrastructure, security controls, Microsoft 365, Azure, and advanced network troubleshooting.\nCITIZENSHIP REQUIREMENT\nThis position requires the individual to be a United States Citizen and eligible to work in the United States without sponsorship.\n\nCMMC & SECURITY REQUIREMENTS\nThis role supports clients subject to CMMC (Cybersecurity Maturity Model Certification), NIST 800-171, CJIS, HIPAA, and other regulatory frameworks.\n\nThe T3 Engineer must:\nSuccessfully pass comprehensive background screening\nBe eligible for and maintain required security certifications (e.g., CJIS, as applicable)\nAdhere to all Dynamic Quest Information Security, Acceptable Use, and Data Protection policies\nSupport implementation and maintenance of CMMC Level 2 security controls including:\nAccess control enforcement\nIncident response support\nSystem monitoring and audit log review\nConfiguration management\nVulnerability remediation\nSecure change management processes\nProtect Controlled Unclassified Information (CUI) and other regulated data in accordance with federal requirements\n\nESSENTIAL DUTIES & RESPONSIBILITIES\nAdvanced Technical Support\nProvide second- and third-level technical support for clients\nDiagnose and resolve advanced server, network, cloud, and security issues\nPerform escalated troubleshooting of performance, connectivity, and infrastructure problems\nProvide advanced technical analysis including logging, system configuration review, and root cause analysis\nManage and review support queues to ensure proper prioritization and resolution\nInfrastructure & Systems Engineering\nSupport Microsoft server environments (Active Directory, DNS, DHCP, Group Policy)\nSupport virtualization platforms (VMware/Hyper-V)\nSupport M365 and Azure environments\nAssist with firewall, switching, and routing troubleshooting\nProvide guidance on system design and improvements\nBackup, Recovery and Replication\nSet-up new customers with appropriate backup services, conforming to Dynamic Quest standards\nManage backup repositories and maintain backup jobs\nWork daily tickets related to backup issues\nAnalyze logs and performance to optimize and resolve backup failures\nPerform data recovery and system restoration as needed\nProject & Engineering Support\nProvide technical support for projects including scoping, engineering, and execution\nParticipate in solution design and implementation\nAssist in technology recommendations aligned with client requirements and compliance standards\nDocumentation & Compliance\nDocument work, time, and detailed notes in PSA ticketing system\nDevelop and maintain:\nSOPs\nKnowledge base articles\nChange management documentation\nAsset documentation\nEnsure documentation meets compliance and audit standards (CMMC, NIST, CJIS)\nCollaboration & Leadership\nMentor and support junior engineers\nProvide training and technical guidance\nAssist other departments with technical expertise\nParticipate in internal process improvements\nAvailability & On-Call\nProvide remote support for clients and staff\nProvide onsite support as required\nParticipate in after-hours call rotation for server-level support (7-day rotation)\nProvide holiday and emergency support as needed\n\n7+ years of progressive IT infrastructure experience\nAdvanced experience supporting:\n\nWindows Server environments\nActive Directory\nVirtualization\nNetworking fundamentals\nAdvanced backup experience supporting physical and cloud environments to design policies, maintain jobs and troubleshoot performance issues\nStrong troubleshooting and root cause analysis skills\nExperience working within regulated or security-focused environments\nU.S. Citizenship required\nThe employee is expected to maintain a regular work schedule of 8:00 AM to 5:00 PM Pacific Time (PT), Monday through Friday, to support business operations and client needs.\n\nPreferred Skills:\nIndustry certifications (one or more preferred):\nMicrosoft (MS-102, AZ-104, etc.)\nCompTIA Security+\nNetwork+\nCISSP (a plus)\nVMware certifications\nExperience configuring and supporting Veeam Data Platform\nExperience supporting CMMC or NIST 800-171 environments\nExperience with M365 and Azure administration\nExperience with PSA tools and RMM platforms\n\nKEY COMPETENCIES\nHighly self-motivated and detail-oriented\nStrong analytical and problem-solving abilities\nAbility to work in a collaborative, team-oriented environment\nStrong written and verbal communication skills\nAbility to prioritize effectively in high-pressure environments\nStrong customer service mindset\nAbility to research emerging technologies and solutions\n\nWhat We Offer:\nAt Dynamic Quest, we value our people and offer a comprehensive benefits package designed to support your well-being and growth:\nBenefits include:\nTeam engagement activities\nHealth, Dental, Vision and life insurance coverage\n401k with employer match\nOpportunities for career advancement and promotion\nFlexible work arrangements including Work from Home/Hybrid options","company":"Dynamic Quest","rawCompany":"dynamic quest","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-05T11:50:14.064Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. IT Support Engineer","description":"Dynamic Quest is seeking a highly skilled Sr. IT Support Engineer to provide advanced technical support and engineering expertise across client environments. This position requires a U.S. Citizen due to contractual, regulatory, and compliance requirements, including support of federal and regulated clients.\n\nThe Sr. IT Support Engineer will monitor, manage, and support client technologies, business systems environments, and operational processes using Dynamic Quest tools and systems. This role is responsible for advanced troubleshooting, systems analysis, and engineering support across networking, servers, security, and cloud environments.\n\nThe position provides second- and third-level escalation support with a strong emphasis on server infrastructure, security controls, Microsoft 365, Azure, and advanced network troubleshooting.\nCITIZENSHIP REQUIREMENT\nThis position requires the individual to be a United States Citizen and eligible to work in the United States without sponsorship.\n\nCMMC & SECURITY REQUIREMENTS\nThis role supports clients subject to CMMC (Cybersecurity Maturity Model Certification), NIST 800-171, CJIS, HIPAA, and other regulatory frameworks.\n\nThe T3 Engineer must:\nSuccessfully pass comprehensive background screening\nBe eligible for and maintain required security certifications (e.g., CJIS, as applicable)\nAdhere to all Dynamic Quest Information Security, Acceptable Use, and Data Protection policies\nSupport implementation and maintenance of CMMC Level 2 security controls including:\nAccess control enforcement\nIncident response support\nSystem monitoring and audit log review\nConfiguration management\nVulnerability remediation\nSecure change management processes\nProtect Controlled Unclassified Information (CUI) and other regulated data in accordance with federal requirements\n\nESSENTIAL DUTIES & RESPONSIBILITIES\nAdvanced Technical Support\nProvide second- and third-level technical support for clients\nDiagnose and resolve advanced server, network, cloud, and security issues\nPerform escalated troubleshooting of performance, connectivity, and infrastructure problems\nProvide advanced technical analysis including logging, system configuration review, and root cause analysis\nManage and review support queues to ensure proper prioritization and resolution\nInfrastructure & Systems Engineering\nSupport Microsoft server environments (Active Directory, DNS, DHCP, Group Policy)\nSupport virtualization platforms (VMware/Hyper-V)\nSupport M365 and Azure environments\nAssist with firewall, switching, and routing troubleshooting\nProvide guidance on system design and improvements\nBackup, Recovery and Replication\nSet-up new customers with appropriate backup services, conforming to Dynamic Quest standards\nManage backup repositories and maintain backup jobs\nWork daily tickets related to backup issues\nAnalyze logs and performance to optimize and resolve backup failures\nPerform data recovery and system restoration as needed\nProject & Engineering Support\nProvide technical support for projects including scoping, engineering, and execution\nParticipate in solution design and implementation\nAssist in technology recommendations aligned with client requirements and compliance standards\nDocumentation & Compliance\nDocument work, time, and detailed notes in PSA ticketing system\nDevelop and maintain:\nSOPs\nKnowledge base articles\nChange management documentation\nAsset documentation\nEnsure documentation meets compliance and audit standards (CMMC, NIST, CJIS)\nCollaboration & Leadership\nMentor and support junior engineers\nProvide training and technical guidance\nAssist other departments with technical expertise\nParticipate in internal process improvements\nAvailability & On-Call\nProvide remote support for clients and staff\nProvide onsite support as required\nParticipate in after-hours call rotation for server-level support (7-day rotation)\nProvide holiday and emergency support as needed\n\n7+ years of progressive IT infrastructure experience\nAdvanced experience supporting:\n\nWindows Server environments\nActive Directory\nVirtualization\nNetworking fundamentals\nAdvanced backup experience supporting physical and cloud environments to design policies, maintain jobs and troubleshoot performance issues\nStrong troubleshooting and root cause analysis skills\nExperience working within regulated or security-focused environments\nU.S. Citizenship required\nThe employee is expected to maintain a regular work schedule of 8:00 AM to 5:00 PM Pacific Time (PT), Monday through Friday, to support business operations and client needs.\n\nPreferred Skills:\nIndustry certifications (one or more preferred):\nMicrosoft (MS-102, AZ-104, etc.)\nCompTIA Security+\nNetwork+\nCISSP (a plus)\nVMware certifications\nExperience configuring and supporting Veeam Data Platform\nExperience supporting CMMC or NIST 800-171 environments\nExperience with M365 and Azure administration\nExperience with PSA tools and RMM platforms\n\nKEY COMPETENCIES\nHighly self-motivated and detail-oriented\nStrong analytical and problem-solving abilities\nAbility to work in a collaborative, team-oriented environment\nStrong written and verbal communication skills\nAbility to prioritize effectively in high-pressure environments\nStrong customer service mindset\nAbility to research emerging technologies and solutions\n\nWhat We Offer:\nAt Dynamic Quest, we value our people and offer a comprehensive benefits package designed to support your well-being and growth:\nBenefits include:\nTeam engagement activities\nHealth, Dental, Vision and life insurance coverage\n401k with employer match\nOpportunities for career advancement and promotion\nFlexible work arrangements including Work from Home/Hybrid options","datePosted":"2026-08-05T11:50:14.064Z","dateModified":"2026-08-05T11:50:14.064Z","hiringOrganization":{"@type":"Organization","name":"Dynamic Quest","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6d588e70ba413efa98d0dc77"},"url":"https://jobsearcher.com/jobs/6d588e70ba413efa98d0dc77"}}