{"schemaVersion":"jobsearcher.job.v1","id":"6d3de9dd7134b6569df6db26","url":"https://jobsearcher.com/jobs/6d3de9dd7134b6569df6db26","canonicalUrl":"https://jobsearcher.com/jobs/6d3de9dd7134b6569df6db26","title":"Technical Operations Supervisor","description":"Job Description:\nThe Supervisor, Technical Operations is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources as well as leadership to the TAC employee base. Candidates to be considered for this role must have a solidified understanding of Facilities infrastructure, Windows operating systems, PC Troubleshooting and Management Applications. Additionally, candidates for this role must have demonstrated intermediate leadership skills and abilities. Technical Assistance Center Supervisor’s must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.\nKey Responsibilities and Essential Job Functions:\n\nCustomer Support (35% of Duties)\nProvide Support to the Flexential Customer Base\nTimely resolution and/or escalation of customer issues\nMaintain a level of professionalism while engaging with customers\nTroubleshoot and document technical issues using Flexential ticketing system\nFollow Flexential Support processes and procedures\nExecute routine maintenance procedures (Customer reports, System Updates, Backup Services)\nInfrastructure inventory audit and verification\nPhysical device alert review throughout data centers.\nIncident triage and escalation\nAssist with customer Joint Technical Review preparation\nParticipate and/or present Joint Technical Review\n\nProvision Flexential Services (25%)\nCoordinate and/or complete physical and logical installations of Flexential services\nUpdate all relevant and required documentation\n\nLeadership Responsibilities (15%)\nManage assigned workflow tasks in order to provide timely turnaround to customer\nRespond professionally and effectively to Customer requests and/or issues\nExecution of technical tasks required to transition Customers from sales to ongoing support\nProvides feedback and coaching to TAA’s in a variety of ways to include real-time feedback and assigned regular one-on-one meetings. Management of TAC interns\nMaintaining TAC work schedule including drafting, obtaining TACM approval, publishing, and tracking/approval of PTO requests\nResource Assignment in TAC\nOversight of all special projects\nTaking ownership of technical issue and communication to the customer, partners, and internal departments of any issue you or your team are assigned to\nPossess a minimum of two core strengths within the verticals of Flexential Services\nDevelop training plan for TAC personnel\nConduct and assist with knowledge transfer and training exercises\nOther duties as assigned by manager\nAssist in Facility Operations (5%)\nFollow Flexential data center policies and procedures\nParticipate in Facility Training Programs\nWork with Market Facility Operations Engineer on daily data center management\nManage inventory levels of data center consumables/supplies\nTraining (5%)\nMaintain a working level of proficiency with all Flexential services\nRecruiting (15%)\nParticipate in market recruiting activities to include development fostering of relationships with educational partners\nScreen resumes of intern and full-time job candidates\nSchedule and participate in and/or lead initial phone screen of candidates\nSchedule and participate in and/or lead onsite interviews for candidates\nParticipates in the candidate disposition process\nPerform other duties as required and assigned\nRequired Qualifications:\nDemonstrated prior leadership experience\nPassion for providing a great customer experience\nExperience in a 24/7 production environment\nExcellent troubleshooting skills\nStrong understanding of Microsoft Operating systems\nExcellent verbal and written communications skills.\nStrong attention to detail, making and keeping commitments and meeting deadlines.\nPreferred Qualifications:\nFamiliarity with ITIL Incident Response methodology\nMust be a self-starter and motivated\nFundamental certifications (A+, Net+ or Sec+)\nFundamental knowledge of networking – Routing, Subnets, Communication protocols\nA.S. degree in Computer Science, MIS, CIS, a related field, or equivalent experience\nNot meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!\n\nPhysical Requirements:\nAbility to sit for extended periods of time\nWalk or Stand for 80% of the time\nModerate or advanced keyboard usage\nLift 25 lbs.\nHourly Pay Range:\nHourly pay range for this position is estimated to be ($32.69- $39.86). However, the actual pay range depends on each candidate’s experience, location, and qualifications.\nBenefits of working at Flexential:\nMedical, Telehealth, Dental and Vision\n401(k)\nHealth Savings Accounts (HAS) and Flexible Spending Accounts (FSA)\nLife and AD&D\nShort Term and Long-Term disability\nFlex Paid Time Off (PTO)\nLeave of Absence\nEmployee Assistance Program\nWellness Program\nRewards and Recognition\nProgram Benefits are subject to change at the Company’s discretion.\nEEO Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.\nThis position has the following safety hazards:\nChemical\nElectrical\nErgonomics\nClimb ladders\nMechanical lift\nNoise\nTemperature Extremes\nTrip/Fall\nDriving (must possess valid driver’s license and insurance)\nOther:_________________\n\n#LI-JR1","company":"Flexential","rawCompany":"flexential","city":"Jacksonville","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:18:45.130Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"55-2013.00","title":"First-Line Supervisors of All Other Tactical Operations Specialists","slug":"first-line-supervisors-of-all-other-tactical-operations-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Operations Supervisor","description":"Job Description:\nThe Supervisor, Technical Operations is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources as well as leadership to the TAC employee base. Candidates to be considered for this role must have a solidified understanding of Facilities infrastructure, Windows operating systems, PC Troubleshooting and Management Applications. Additionally, candidates for this role must have demonstrated intermediate leadership skills and abilities. Technical Assistance Center Supervisor’s must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.\nKey Responsibilities and Essential Job Functions:\n\nCustomer Support (35% of Duties)\nProvide Support to the Flexential Customer Base\nTimely resolution and/or escalation of customer issues\nMaintain a level of professionalism while engaging with customers\nTroubleshoot and document technical issues using Flexential ticketing system\nFollow Flexential Support processes and procedures\nExecute routine maintenance procedures (Customer reports, System Updates, Backup Services)\nInfrastructure inventory audit and verification\nPhysical device alert review throughout data centers.\nIncident triage and escalation\nAssist with customer Joint Technical Review preparation\nParticipate and/or present Joint Technical Review\n\nProvision Flexential Services (25%)\nCoordinate and/or complete physical and logical installations of Flexential services\nUpdate all relevant and required documentation\n\nLeadership Responsibilities (15%)\nManage assigned workflow tasks in order to provide timely turnaround to customer\nRespond professionally and effectively to Customer requests and/or issues\nExecution of technical tasks required to transition Customers from sales to ongoing support\nProvides feedback and coaching to TAA’s in a variety of ways to include real-time feedback and assigned regular one-on-one meetings. Management of TAC interns\nMaintaining TAC work schedule including drafting, obtaining TACM approval, publishing, and tracking/approval of PTO requests\nResource Assignment in TAC\nOversight of all special projects\nTaking ownership of technical issue and communication to the customer, partners, and internal departments of any issue you or your team are assigned to\nPossess a minimum of two core strengths within the verticals of Flexential Services\nDevelop training plan for TAC personnel\nConduct and assist with knowledge transfer and training exercises\nOther duties as assigned by manager\nAssist in Facility Operations (5%)\nFollow Flexential data center policies and procedures\nParticipate in Facility Training Programs\nWork with Market Facility Operations Engineer on daily data center management\nManage inventory levels of data center consumables/supplies\nTraining (5%)\nMaintain a working level of proficiency with all Flexential services\nRecruiting (15%)\nParticipate in market recruiting activities to include development fostering of relationships with educational partners\nScreen resumes of intern and full-time job candidates\nSchedule and participate in and/or lead initial phone screen of candidates\nSchedule and participate in and/or lead onsite interviews for candidates\nParticipates in the candidate disposition process\nPerform other duties as required and assigned\nRequired Qualifications:\nDemonstrated prior leadership experience\nPassion for providing a great customer experience\nExperience in a 24/7 production environment\nExcellent troubleshooting skills\nStrong understanding of Microsoft Operating systems\nExcellent verbal and written communications skills.\nStrong attention to detail, making and keeping commitments and meeting deadlines.\nPreferred Qualifications:\nFamiliarity with ITIL Incident Response methodology\nMust be a self-starter and motivated\nFundamental certifications (A+, Net+ or Sec+)\nFundamental knowledge of networking – Routing, Subnets, Communication protocols\nA.S. degree in Computer Science, MIS, CIS, a related field, or equivalent experience\nNot meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!\n\nPhysical Requirements:\nAbility to sit for extended periods of time\nWalk or Stand for 80% of the time\nModerate or advanced keyboard usage\nLift 25 lbs.\nHourly Pay Range:\nHourly pay range for this position is estimated to be ($32.69- $39.86). However, the actual pay range depends on each candidate’s experience, location, and qualifications.\nBenefits of working at Flexential:\nMedical, Telehealth, Dental and Vision\n401(k)\nHealth Savings Accounts (HAS) and Flexible Spending Accounts (FSA)\nLife and AD&D\nShort Term and Long-Term disability\nFlex Paid Time Off (PTO)\nLeave of Absence\nEmployee Assistance Program\nWellness Program\nRewards and Recognition\nProgram Benefits are subject to change at the Company’s discretion.\nEEO Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.\nThis position has the following safety hazards:\nChemical\nElectrical\nErgonomics\nClimb ladders\nMechanical lift\nNoise\nTemperature Extremes\nTrip/Fall\nDriving (must possess valid driver’s license and insurance)\nOther:_________________\n\n#LI-JR1","datePosted":"2026-04-12T21:18:45.130Z","dateModified":"2026-04-12T21:18:45.130Z","hiringOrganization":{"@type":"Organization","name":"Flexential","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Jacksonville","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6d3de9dd7134b6569df6db26"},"url":"https://jobsearcher.com/jobs/6d3de9dd7134b6569df6db26"}}