Event Services Manager - Task Force

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.Our Hyatt Culture is represented by our mission, values, and goals through Innovation, Respect, Service-Orientation and Inclusion. Innovative, Hyatt employees are forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt employees are inspired by team spirit and camaraderie. Service-Oriented, Hyatt employees are customer focused by providing authentic hospitality in every way every time.Goal of the Event Services ManagerEffectively and proactively monitors the daily functions of the Events Department. This includes providing support and guidance to the banquet team, The Catering and Convention Services team, the Convention Services floor department and Banquet Beverage. It also includes working and communicating closely with all hotel departments to ensure a successful and effective event resulting in a positive guest experience.Event Services Manager ResponsibilitiesSupports and manages the Events Department while working closely with the Food and Beverage Director and other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage.Supervise, empower, lead, coach and motivate the Banquet team including captains, food servers, and lead house attendants toward achieving exceptional guest service results and complete associate engagement.Assist the hotel in reaching top-box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Be responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications.Review staffing and equipment needs proactively.Ensure coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage.Maintain a high energy, positive, professional appearance.Develop innovative and creative décor for Banquet function space.Handle short and long-term banquet functions in the front and back of the house.Create an environment establishing the highest standards of quality service and ensure implementation through effective hiring, training, development, promotion and continuous reinforcement.Perform administrative tasks such as facilitating payroll, reports, forecasts, point-of-sale procedures, inventory and budget for food and beverage functions.Perform daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.Develop ideas for special events and holiday functions.Event Services Manager is an integral part of the hotel's overall Food and Beverage team. Your colleagues will work alongside the Restaurant Manager, Executive Steward, Beverage Manager and Room Service Manager to ensure a successful Food & Beverage Team. Experience in the previously mentioned areas will guide you to the next step in your career path as an Assistant Food & Beverage Director.Hyatt Hotels & Resorts believes in strong commitment to promotion from within. Begin your career today as the Event Services Manager and find yourself as the Assistant Food & Beverage Director within a few years. Three quarters of Hyatt's management staff is promoted from within, and almost all of our function heads are promoted internally as well. The statistics are there; make it your next step!QualificationsFull-time management position requiring full flexibility, including the ability to work weekends, holidays and a varied schedule.A true desire to understand and anticipate the needs of others in a fast-paced environment.Refined verbal and written communication skills.Proficiency in general computer knowledge.Extremely creative, innovative, detail-oriented and organized.Hotel experience and a thorough understanding of all levels of banquet service.Previous experience as an Event Services Manager/Assistant, Event Services Captain or Event Services Supervisor is preferred.Must possess the following strengths: high energy, entrepreneurial spirit, motivational leadership, effective communication, strong development and training skills, and ability to provide exceptional customer service.J-18808-Ljbffr