{"schemaVersion":"jobsearcher.job.v1","id":"6cf8c2d3dccac09c85833bf6","url":"https://jobsearcher.com/jobs/6cf8c2d3dccac09c85833bf6","canonicalUrl":"https://jobsearcher.com/jobs/6cf8c2d3dccac09c85833bf6","title":"Field Support Engineer","description":"JOB TITLE: Field Support Engineer\nDEPARTMENT: Service Support\nREPORTS TO: Field Support Manager\nEMPLOYEE TYPE: Full-Time\nLOCATION: 25612 Commercentre Dr, Lake Forest, CA 92630\nSALARY: is commensurate with relevant and previous experience\nPAY RANGE: $28.69hr- $38.25hr\nGENERAL JOB DESCRIPTION:\nChroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.\nWe’re looking for a well-rounded The Field Support Engineer (FSE) is responsible to provide world class on-site assistance to our customers with installation, calibration, troubleshooting and repairing of ATE power measurement systems. The FSE will be responsible to resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted. The FSE will need to learn and understand Chroma PowerPro, BatteryPro and Captivate software packages to the level of being able to diagnose and resolve problems and to train customers on proper usage. Activities are to be accomplished per management directives and in compliance with Chroma USA policies and procedures. If you are looking for your next opportunity where you can partner with different key roles to continue moving the electrical sector forward, this may be the position for you!\nESSENTIAL DUTIES & RESPONSIBILITIES:\nProvide on-site installation, calibration, troubleshooting and repairing of ATE power measurement systems, Battery Test Systems and instruments at customer locations\nProvide pre-sales technical support to articulate product functionality and features\nMaintain Product Demo room with operational equipment.\nConduct product demos / training at Chroma, Customer facilities or online.\nResolve customer issues assigned to them via customer requests for technical assistance within\nthe prescribed resolution time or escalating it when all ideas are exhausted.\nAbility to travel domestically and/or internationally up to 60%. Weekend travel will be required as necessary\nRead schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess issue\nDiligent in solving and following up on customer issues\nBecome proficient with PowerPro, BatteryPro, Soft Panel and Captivate software\nContinuous review of process for improvements\nEffective time management\nQUALIFICATIONS:\nMinimum two years of formal technical school in electricity/electronics AND Five years or more experience in use of AC power electronics / Battery Test Solutions OR Four-year degree in Electronic Technology or Electrical Engineering\nCapacity to work under tight or shifting deadlines and adhere to procedures\nSolid electrical knowledge to be able to understand industry requirements\nLogical approach to problem solving\nProfessional level verbal and written communication skills\nProficient in MS Office\nAbility to work out of a home office\nField Service experience in a technical discipline is a plus\nMust be a U.S. Citizen, or a Permanent Resident\nKnowledge of PowerPro or Battery Pro software is a plus\nKnowledge of LabVIEW environment is a plus\nPerfer someone who speaks Madarin\nSUPERVISORY RESPONSIBILITIES:\nThis is a non-supervisory position\nPHYSICAL DEMANDS:\nGeneral office skills and dexterity are required. Must be able to lift 30 pounds.\nCOMPANY BENEFITS:\nBonus programs based on individual and company performance\nVacation, sick, bereavement time\nMedical, dental, and vision plans for employees and dependents\nLife insurance, AD&D, long term disability, and employee wellness programs\n401(k) retirement accounts with immediate vesting of company contributions\nProfit sharing programs\nWORKING CONDITIONS:\nChroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.\n\nRequirements\nNone","company":"Chromasystemssolutions","rawCompany":"chromasystemssolutions","city":"Lake Forest","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-27T13:39:58.601Z","occupations":[{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"49-2094.00","title":"Electrical and Electronics Repairers, Commercial and Industrial Equipment","slug":"electrical-and-electronics-repairers-commercial-and-industrial-equipment"},{"code":"17-3024.00","title":"Electro-Mechanical and Mechatronics Technologists and Technicians","slug":"electro-mechanical-and-mechatronics-technologists-and-technicians"}],"industries":[{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"334515","title":"Instrument Manufacturing for Measuring and Testing Electricity and Electrical Signals","slug":"instrument-manufacturing-for-measuring-and-testing-electricity-and-electrical-signals"},{"code":"238210","title":"Electrical Contractors and Other Wiring Installation Contractors","slug":"electrical-contractors-and-other-wiring-installation-contractors"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Field Support Engineer","description":"JOB TITLE: Field Support Engineer\nDEPARTMENT: Service Support\nREPORTS TO: Field Support Manager\nEMPLOYEE TYPE: Full-Time\nLOCATION: 25612 Commercentre Dr, Lake Forest, CA 92630\nSALARY: is commensurate with relevant and previous experience\nPAY RANGE: $28.69hr- $38.25hr\nGENERAL JOB DESCRIPTION:\nChroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.\nWe’re looking for a well-rounded The Field Support Engineer (FSE) is responsible to provide world class on-site assistance to our customers with installation, calibration, troubleshooting and repairing of ATE power measurement systems. The FSE will be responsible to resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted. The FSE will need to learn and understand Chroma PowerPro, BatteryPro and Captivate software packages to the level of being able to diagnose and resolve problems and to train customers on proper usage. Activities are to be accomplished per management directives and in compliance with Chroma USA policies and procedures. If you are looking for your next opportunity where you can partner with different key roles to continue moving the electrical sector forward, this may be the position for you!\nESSENTIAL DUTIES & RESPONSIBILITIES:\nProvide on-site installation, calibration, troubleshooting and repairing of ATE power measurement systems, Battery Test Systems and instruments at customer locations\nProvide pre-sales technical support to articulate product functionality and features\nMaintain Product Demo room with operational equipment.\nConduct product demos / training at Chroma, Customer facilities or online.\nResolve customer issues assigned to them via customer requests for technical assistance within\nthe prescribed resolution time or escalating it when all ideas are exhausted.\nAbility to travel domestically and/or internationally up to 60%. Weekend travel will be required as necessary\nRead schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess issue\nDiligent in solving and following up on customer issues\nBecome proficient with PowerPro, BatteryPro, Soft Panel and Captivate software\nContinuous review of process for improvements\nEffective time management\nQUALIFICATIONS:\nMinimum two years of formal technical school in electricity/electronics AND Five years or more experience in use of AC power electronics / Battery Test Solutions OR Four-year degree in Electronic Technology or Electrical Engineering\nCapacity to work under tight or shifting deadlines and adhere to procedures\nSolid electrical knowledge to be able to understand industry requirements\nLogical approach to problem solving\nProfessional level verbal and written communication skills\nProficient in MS Office\nAbility to work out of a home office\nField Service experience in a technical discipline is a plus\nMust be a U.S. Citizen, or a Permanent Resident\nKnowledge of PowerPro or Battery Pro software is a plus\nKnowledge of LabVIEW environment is a plus\nPerfer someone who speaks Madarin\nSUPERVISORY RESPONSIBILITIES:\nThis is a non-supervisory position\nPHYSICAL DEMANDS:\nGeneral office skills and dexterity are required. Must be able to lift 30 pounds.\nCOMPANY BENEFITS:\nBonus programs based on individual and company performance\nVacation, sick, bereavement time\nMedical, dental, and vision plans for employees and dependents\nLife insurance, AD&D, long term disability, and employee wellness programs\n401(k) retirement accounts with immediate vesting of company contributions\nProfit sharing programs\nWORKING CONDITIONS:\nChroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.\n\nRequirements\nNone","datePosted":"2026-07-27T13:39:58.601Z","dateModified":"2026-07-27T13:39:58.601Z","hiringOrganization":{"@type":"Organization","name":"Chromasystemssolutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lake Forest","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6cf8c2d3dccac09c85833bf6"},"url":"https://jobsearcher.com/jobs/6cf8c2d3dccac09c85833bf6"}}