{"schemaVersion":"jobsearcher.job.v1","id":"6ceea110f71014a2fbbf5357","url":"https://jobsearcher.com/jobs/6ceea110f71014a2fbbf5357","canonicalUrl":"https://jobsearcher.com/jobs/6ceea110f71014a2fbbf5357","title":"IT Technician","description":"Job Description: -\n1 position available\nWorking schedule: 7.00 AM to 4.00 PM\nRegional Support. The Selected Resource will be open to travel for about 2 hrs.\nRegional resources are preferred to be located in the following offices: Midwest Region – Avon, IN\n24/7 on-call support\nThe Deskside support member should have strong technical knowledge and hands–on experience in the following technologies:\nITIL & Ticketing System Familiarity\nMicrosoft Client OS (Win10, 11)\nBasic network configuration and troubleshooting (static IP, DHCP, DNS)\nMicrosoft 365 Support\nPrint and File share services\nHardware Break-fix/Replacement\nPatch Management\nApplication installation and troubleshooting\nImaging & Device Provisioning\nDetailed Job Description\nOver 5 years of hands-on experience in desktop support and end-user computing.\nSkilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.\nProficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).\nStrong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.\nExperienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.\nEnd-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning.\nProvide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.\nComfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions.\nCapable of documenting solutions and creating user-friendly knowledge base articles.\nWork collaboratively with IT teams to maintain a stable and efficient desktop environment.\nExperienced in working in a global delivery model with strong communication, analytical, and time management skills.\nProactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.\nPrimary Job Duties:\nGeneral support and troubleshooting for all CSX technology devices\nRemote and/or onsite end-user support for all technology-related items\nAssist with device install, replacement, and refresh as needed (including desktops, laptops, tablets, mobile devices, scanners, and printers)\nDocument ServiceNow incidents assigned to the support team\nCoordinate and assist with field-focused technology app/tool testing and implementations, which may include end-user training\nMobile Operations Command Center (MOCC) Support\no Assist TFO Team with quarterly maintenance on MOCC\no Provide onsite end-user support when MOCC is deployed\nSite surveys\no Regular walkthrough at field locations\no Perform checks of technology devices and connectivity\no Identify unused and/or underutilized devices for possible reclaim\no Documented inventory of technology devices at each location\nDevice reclamation\no Removal of unused devices from field locations\no Retrieve RMA’d (damaged) devices from end users\no Recover devices from terminated employees\no Document all reclaimed devices before shipping to the warehouse\nDesirable (not mandatory): Relevant technical & process certifications:\nITIL V4 Foundations\nMD-102: Endpoint Administrator\nMicrosoft 365 Certified: Fundamentals - MS-900\nPay: $45,000.00 - $56,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nWork Location: In person","company":"Ejgroup","rawCompany":"ejgroup","city":"Avon","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-06-23T12:03:20.727Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Technician","description":"Job Description: -\n1 position available\nWorking schedule: 7.00 AM to 4.00 PM\nRegional Support. The Selected Resource will be open to travel for about 2 hrs.\nRegional resources are preferred to be located in the following offices: Midwest Region – Avon, IN\n24/7 on-call support\nThe Deskside support member should have strong technical knowledge and hands–on experience in the following technologies:\nITIL & Ticketing System Familiarity\nMicrosoft Client OS (Win10, 11)\nBasic network configuration and troubleshooting (static IP, DHCP, DNS)\nMicrosoft 365 Support\nPrint and File share services\nHardware Break-fix/Replacement\nPatch Management\nApplication installation and troubleshooting\nImaging & Device Provisioning\nDetailed Job Description\nOver 5 years of hands-on experience in desktop support and end-user computing.\nSkilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.\nProficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).\nStrong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.\nExperienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.\nEnd-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning.\nProvide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.\nComfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions.\nCapable of documenting solutions and creating user-friendly knowledge base articles.\nWork collaboratively with IT teams to maintain a stable and efficient desktop environment.\nExperienced in working in a global delivery model with strong communication, analytical, and time management skills.\nProactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.\nPrimary Job Duties:\nGeneral support and troubleshooting for all CSX technology devices\nRemote and/or onsite end-user support for all technology-related items\nAssist with device install, replacement, and refresh as needed (including desktops, laptops, tablets, mobile devices, scanners, and printers)\nDocument ServiceNow incidents assigned to the support team\nCoordinate and assist with field-focused technology app/tool testing and implementations, which may include end-user training\nMobile Operations Command Center (MOCC) Support\no Assist TFO Team with quarterly maintenance on MOCC\no Provide onsite end-user support when MOCC is deployed\nSite surveys\no Regular walkthrough at field locations\no Perform checks of technology devices and connectivity\no Identify unused and/or underutilized devices for possible reclaim\no Documented inventory of technology devices at each location\nDevice reclamation\no Removal of unused devices from field locations\no Retrieve RMA’d (damaged) devices from end users\no Recover devices from terminated employees\no Document all reclaimed devices before shipping to the warehouse\nDesirable (not mandatory): Relevant technical & process certifications:\nITIL V4 Foundations\nMD-102: Endpoint Administrator\nMicrosoft 365 Certified: Fundamentals - MS-900\nPay: $45,000.00 - $56,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nWork Location: In person","datePosted":"2026-06-23T12:03:20.727Z","dateModified":"2026-06-23T12:03:20.727Z","hiringOrganization":{"@type":"Organization","name":"Ejgroup","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Avon","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6ceea110f71014a2fbbf5357"},"url":"https://jobsearcher.com/jobs/6ceea110f71014a2fbbf5357"}}