{"schemaVersion":"jobsearcher.job.v1","id":"6cbef7a3a32ea818f02c2a2e","url":"https://jobsearcher.com/jobs/6cbef7a3a32ea818f02c2a2e","canonicalUrl":"https://jobsearcher.com/jobs/6cbef7a3a32ea818f02c2a2e","title":"Relationship Manager","description":"OverviewIn this role you act as the strategic relationship owner for a high-revenue portfolio, ensuring relationship health and value realization. You collaborate with executives, payroll leadership, and senior stakeholders to drive retention, satisfaction, and growth through proactive engagement and cross-functional leadership. You translate client needs into ADP solutions and guide stakeholders with industry insights. You lead governance, risk mitigation, and strategic planning to deliver a seamless client experience and measurable outcomes.ResponsibilitiesAct as strategic relationship owner and accountability for relationship health and outcomesDevelop deep knowledge of client objectives, compliance, payroll strategies, and long-term goalsAdvise client executives with insights and recommendations aligned to their outcomesEngage key stakeholders across HR, Payroll, IT, Operations, and Finance to build strong relationshipsShare tailored HCM and compliance industry insightsIdentify opportunities to strengthen/expand the relationship by aligning needs with ADP solutions for expansion conversationsAdvocate for the client within ADPDrive client satisfaction by delivering a unified experience with internal teamsCreate and manage Client Account Success Plans to maximize value of ADP solutionsLead Service Performance Reviews and Executive Client Briefings aligned to contracts and strategic objectivesProactively identify risks, obstacles, and adoption challenges; intervene to optimize experienceNavigate complex issues with professionalism; coordinate internal resources for resolutionMaintain understanding of contracts, pricing, SLAs, and service history; enable smooth amendments and renewalsNegotiate terms that balance client and ADP outcomes; partner with Sales on expansion and defenseSupport revenue growth through collaboration with Sales and cross-functional partnersKey requirements8+ years in Customer Success, Strategic Account Management, Sales, or Consulting-style roles in HCM, Payroll, ERP, HR, or related software/services for Fortune 100 companiesProven experience managing complex, high-revenue accounts with multi-stakeholder executive environmentsAbility to identify expansion opportunities via consultative relationship management and align solutions to client strategyProven success delivering executive-level presentations and briefings (Service Reviews, strategic planning)Experience partnering with Sales, Product, Finance, and Service leadership to drive outcomesAbility to translate complex solutions into a clear, compelling value proposition for executivesExperience influencing in a matrixed organization without direct authorityJudgment and confidence navigating renewals, expansions, and competitive situationsTrack record of mitigating client risk and improving retention and satisfactionComfort operating in ambiguity and managing change in a dynamic client environmentAbility to travel up to 40%Remote role with preference for proximity to client base and a major airportExecutive communicationStrategic thinkingCross-functional collaborationHCM knowledgePayroll/process understandingCompliance awareness","company":"Adp Automatic Data Processing","rawCompany":"adp automatic data processing","city":"Mesa","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-10-26T13:38:34.739Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3121.00","title":"Human Resources Managers","slug":"human-resources-managers"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541612","title":"Human Resources Consulting Services","slug":"human-resources-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Relationship Manager","description":"OverviewIn this role you act as the strategic relationship owner for a high-revenue portfolio, ensuring relationship health and value realization. You collaborate with executives, payroll leadership, and senior stakeholders to drive retention, satisfaction, and growth through proactive engagement and cross-functional leadership. You translate client needs into ADP solutions and guide stakeholders with industry insights. You lead governance, risk mitigation, and strategic planning to deliver a seamless client experience and measurable outcomes.ResponsibilitiesAct as strategic relationship owner and accountability for relationship health and outcomesDevelop deep knowledge of client objectives, compliance, payroll strategies, and long-term goalsAdvise client executives with insights and recommendations aligned to their outcomesEngage key stakeholders across HR, Payroll, IT, Operations, and Finance to build strong relationshipsShare tailored HCM and compliance industry insightsIdentify opportunities to strengthen/expand the relationship by aligning needs with ADP solutions for expansion conversationsAdvocate for the client within ADPDrive client satisfaction by delivering a unified experience with internal teamsCreate and manage Client Account Success Plans to maximize value of ADP solutionsLead Service Performance Reviews and Executive Client Briefings aligned to contracts and strategic objectivesProactively identify risks, obstacles, and adoption challenges; intervene to optimize experienceNavigate complex issues with professionalism; coordinate internal resources for resolutionMaintain understanding of contracts, pricing, SLAs, and service history; enable smooth amendments and renewalsNegotiate terms that balance client and ADP outcomes; partner with Sales on expansion and defenseSupport revenue growth through collaboration with Sales and cross-functional partnersKey requirements8+ years in Customer Success, Strategic Account Management, Sales, or Consulting-style roles in HCM, Payroll, ERP, HR, or related software/services for Fortune 100 companiesProven experience managing complex, high-revenue accounts with multi-stakeholder executive environmentsAbility to identify expansion opportunities via consultative relationship management and align solutions to client strategyProven success delivering executive-level presentations and briefings (Service Reviews, strategic planning)Experience partnering with Sales, Product, Finance, and Service leadership to drive outcomesAbility to translate complex solutions into a clear, compelling value proposition for executivesExperience influencing in a matrixed organization without direct authorityJudgment and confidence navigating renewals, expansions, and competitive situationsTrack record of mitigating client risk and improving retention and satisfactionComfort operating in ambiguity and managing change in a dynamic client environmentAbility to travel up to 40%Remote role with preference for proximity to client base and a major airportExecutive communicationStrategic thinkingCross-functional collaborationHCM knowledgePayroll/process understandingCompliance awareness","datePosted":"2026-10-26T13:38:34.739Z","dateModified":"2026-10-26T13:38:34.739Z","hiringOrganization":{"@type":"Organization","name":"Adp Automatic Data Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mesa","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6cbef7a3a32ea818f02c2a2e"},"url":"https://jobsearcher.com/jobs/6cbef7a3a32ea818f02c2a2e"}}