Career Opportunities: Exhibitor Services Sr Specialist (94167)

Exhibitor Services Specialist Responsible for the quality management of complex exhibitor orders by proactively reaching out to customers and coordinating with various departments to ensure successful delivery on-site. Serves an integral part in ensuring a successful on-site exhibitor experience and supports shows virtually through remote-service channels. Senior Specialists can consistently and successfully perform all assigned (off-site or on-site) functions as well as begin to perform functions for the alternate role.This position will support our Customer Experience team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of Atlanta, GA.Essential Duties & Responsibilities Enter orders, enter exhibitor information, research invoices, and research show information in Freeman billing systemsProvide expert support for all customer needs, which include products and services, billing questions, technical issues, and event related requestsProcess, research, and resolve complex requirements, inquiries, and complaints to ensure customer retention and satisfactionProcess and effectively manage inbound leadsQuote prices and credit terms in compliance with Freeman policies and proceduresMaintain current and accurate knowledge of all exhibitor products and services and of the website for exhibitor orderingAccurately funnel custom requests through lead routing channelsEnsure all systems, production, and order information is accurateManages Exhibitor Services contact channelsPerforms all functions as assigned to either the off-site or on-site team responsibilities, as well additional responsibilities for the alternate roleFill-in for Exhibitor Support team as needed by handling inbound phone calls, emails, chats, and leads and maintain the highest level of accuracy, efficiency, and excellent customer serviceProactively identifies, researches, and resolves customer order discrepancies using various methodsCoordinates and interfaces with other internal departments to ensure successful production and/or delivery of complex customer needs across various Freeman servicesAnalyzes accounts for proper billing procedures and takes necessary action to bill/resolve as necessaryEnsure on-site teams are aware of changes and prepared for how those changes affect the customer's needsServe as remote service representatives for dedicated show phone/text linesAssists with training and special projects based on leadership directionWorks to gather specific details around labor needs (electrical, I&D, rigging, etc.) and coordinates with appropriate labor teamsSubmits purchase orders for third-party vendor orders for services such as electrical, internet, and cleaning and confirms delivery of servicesCoordinates the setup of the Exhibitor Services desk with Exhibitor Services Show Supervisors and Delivery/IT teams as appropriateResponsible for large and/or high-profile events and may serve as single point of contactProvide to on-site team recommendations to achieve exhibitor revenue growth and drive the implementation of initiatives to support salesEducation & Experience 3+ year of experience in customer serviceHigh School Diploma or Equivalent with relevant work experience requiredTravel Requirements Travel 25% to 50%What We Offer The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.Medical, Dental, Vision InsuranceTuition ReimbursementPaid Parental LeaveLife, Accident and DisabilityRetirement with Company MatchPaid Time OffDiversity Commitment At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.