{"schemaVersion":"jobsearcher.job.v1","id":"6c02b0eba01d8fe3622b1868","url":"https://jobsearcher.com/jobs/6c02b0eba01d8fe3622b1868","canonicalUrl":"https://jobsearcher.com/jobs/6c02b0eba01d8fe3622b1868","title":"Program Performance & Quality Analyst - Remote","description":"Working Solutions is seeking a Quality Analyst to continuously monitor performance of our agents, ensuring adherence to performance and quality guidelines and documenting processes to support client contracts. You will review issues, analyze data, and develop tactics to improve KPIs, agent engagement, and call quality across voice and digital interactions. This role offers fully remote work with competitive benefits.","company":"Working Solutions","rawCompany":"working solutions","city":"Phoenix","state":"AZ","isRemote":true,"isActive":false,"createdAt":"2026-10-30T13:12:53.661Z","occupations":[{"code":"19-4099.01","title":"Quality Control Analysts","slug":"quality-control-analysts"},{"code":"11-3051.01","title":"Quality Control Systems Managers","slug":"quality-control-systems-managers"},{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Performance & Quality Analyst - Remote","description":"Working Solutions is seeking a Quality Analyst to continuously monitor performance of our agents, ensuring adherence to performance and quality guidelines and documenting processes to support client contracts. You will review issues, analyze data, and develop tactics to improve KPIs, agent engagement, and call quality across voice and digital interactions. This role offers fully remote work with competitive benefits.","datePosted":"2026-10-30T13:12:53.661Z","dateModified":"2026-10-30T13:12:53.661Z","hiringOrganization":{"@type":"Organization","name":"Working Solutions","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6c02b0eba01d8fe3622b1868"},"url":"https://jobsearcher.com/jobs/6c02b0eba01d8fe3622b1868"}}