{"schemaVersion":"jobsearcher.job.v1","id":"6bd5af15a2edd5037073c242","url":"https://jobsearcher.com/jobs/6bd5af15a2edd5037073c242","canonicalUrl":"https://jobsearcher.com/jobs/6bd5af15a2edd5037073c242","title":"Guest Support Content Optimization Support","description":"who we are\n\nlululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.\n\nabout this team\n\nGuest Support is a function under the Global Digital organization. It includes both the digital frontline for our guests and the enabling teams that support our contact centre (GEC) with strategy and operational excellence. The Guest Education Centre (GEC) is our contact centre at lululemon—our digital frontline connection. It serves our North American guests through an omni-channel experience, engaging with guests and supporting their purchasing and resolutions needs.\n\ncore responsibilities\n\nSupport the creation of messaging for sensitive guest topics and high-profile scenarios, ensuring clear, empathetic communication and accurate information sharing across GEC teams.\nCoordinate, maintain, and update guest messaging based on the current style guide, including written messaging templates and internal knowledge articles\nWrite clear, compelling copy that is relevant and channel-appropriate (including Chat Bot, web, emails, quick text, and data and intelligence prompts) that supports a great guest experience.\nReview and edit guest impacting content for clarity and brand alignment for various Guest Support and cross-functional partners, including Operations, Resolutions, etc, as directed by Manager.\nCoordinate intake of communication requests for the GEC Operations and Support teams to ensure consistent and accurate information for guest experience.\nSupport creation of Standard Operating Procedures (SOPs) by assessing clarity of language to enable data and intelligence.\nMaintain cohesive Knowledge content and structure, ensuring accurate and consistent guest messaging is available for educators and guests.\nContribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members\njob requirements\n\nEligibility\n\nMust reside and work in a province/state where lululemon operates.\nSchedule/Availability\n\nThe Guest Education Centre operates across North American time zones from 4:30am PST until 9:30pm PST including extended service windows during peak seasons.\nRole is required to work variable hours, including mornings, afternoons, evenings, weekends, and holidays, based on hours of GEC Operations, team attendance, seasonality, and business demand.\nWork schedules can vary and will prioritize peak volume periods accordingly based on business demands.\nDuring peak timeframes, special events, or other business circumstances, shifts may include earlier mornings or later nights.\nWork schedules may be adjusted with notice by the Manager or Workforce Management to support business needs.\nWork is completed remotely at a desk.\nExperience\n\n1+ years experience in a customer service, contact centre, operational or similar environment\nEducation: High school diploma, GED or equivalent\nJob Assets (i.e. nice to have; not required)\n\nEducation: Bachelor’s degree or equivalent an asset\nExperience in communications or copywriting an asset\nExperience with AI prompting or agentic AI an asset\nFamiliarity with Salesforce or other Knowledge management platforms an asset\nBilingualism (French/English) is an asset.\nmust haves\n\nAcknowledge the presence of choice in every moment and take personal responsibility for your life.\nPossess an entrepreneurial spirit and continuously innovate to achieve great results.\nCommunicate with honesty and kindness and create the space for others to do the same.\nLead with courage, knowing the possibility of greatness is bigger than the fear of failure.\nFoster connection by putting people first and building trusting relationships.\nIntegrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.\nWhat We Look For\n\nInclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences\nCommunication: Exceptional communication skills, both verbal and written, conveying information effectively and understanding information shared while interacting with others across various platforms/channels\nData and Intelligence Literacy: Leverages data and AI tools to support informed decisions, generate insights, and enhance performance - whether executing day-to-day tasks or informing strategy\nIntegrity/Honesty: Behaves in an honest, fair, and ethical manner\nPersonal Responsibility: Accepts responsibility/accountability for actions; is dependable\nDrive: Is self-motivated and determined to meet or exceed goals\nAttention to detail: Ensures work is accurate, thorough, and free of errors\nAdaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment\nCollaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives\nadditional notes\n\nAuthorization to work in the United States and/or Canada is required for this role.\n\ncompensation and benefits package\n\nlululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay range for this position is from USD $19.58-$26.94/hour, subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.\n\nAt lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:\n\nExtended health and dental benefits, and mental health plans\nPaid time off\nSavings and retirement plan matching\nGenerous employee discount\nFitness & yoga classes\nParenthood top-up\nExtensive catalog of development course offerings\nPeople networks, mentorship programs, and leadership series (to name a few)\nNote: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.\n\nworkplace arrangement\n\nRemote -\n\nOutside reasonable commuting distance to an office site, work is performed from home.\n\n#LI-Remote\n\n#LI-AT1","company":"Lululemon","rawCompany":"lululemon","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-05T15:12:52.477Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"39-6012.00","title":"Concierges","slug":"concierges"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"713940","title":"Fitness and Recreational Sports Centers","slug":"fitness-and-recreational-sports-centers"},{"code":"458110","title":"Clothing and Clothing Accessories Retailers","slug":"clothing-and-clothing-accessories-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Guest Support Content Optimization Support","description":"who we are\n\nlululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.\n\nabout this team\n\nGuest Support is a function under the Global Digital organization. It includes both the digital frontline for our guests and the enabling teams that support our contact centre (GEC) with strategy and operational excellence. The Guest Education Centre (GEC) is our contact centre at lululemon—our digital frontline connection. It serves our North American guests through an omni-channel experience, engaging with guests and supporting their purchasing and resolutions needs.\n\ncore responsibilities\n\nSupport the creation of messaging for sensitive guest topics and high-profile scenarios, ensuring clear, empathetic communication and accurate information sharing across GEC teams.\nCoordinate, maintain, and update guest messaging based on the current style guide, including written messaging templates and internal knowledge articles\nWrite clear, compelling copy that is relevant and channel-appropriate (including Chat Bot, web, emails, quick text, and data and intelligence prompts) that supports a great guest experience.\nReview and edit guest impacting content for clarity and brand alignment for various Guest Support and cross-functional partners, including Operations, Resolutions, etc, as directed by Manager.\nCoordinate intake of communication requests for the GEC Operations and Support teams to ensure consistent and accurate information for guest experience.\nSupport creation of Standard Operating Procedures (SOPs) by assessing clarity of language to enable data and intelligence.\nMaintain cohesive Knowledge content and structure, ensuring accurate and consistent guest messaging is available for educators and guests.\nContribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members\njob requirements\n\nEligibility\n\nMust reside and work in a province/state where lululemon operates.\nSchedule/Availability\n\nThe Guest Education Centre operates across North American time zones from 4:30am PST until 9:30pm PST including extended service windows during peak seasons.\nRole is required to work variable hours, including mornings, afternoons, evenings, weekends, and holidays, based on hours of GEC Operations, team attendance, seasonality, and business demand.\nWork schedules can vary and will prioritize peak volume periods accordingly based on business demands.\nDuring peak timeframes, special events, or other business circumstances, shifts may include earlier mornings or later nights.\nWork schedules may be adjusted with notice by the Manager or Workforce Management to support business needs.\nWork is completed remotely at a desk.\nExperience\n\n1+ years experience in a customer service, contact centre, operational or similar environment\nEducation: High school diploma, GED or equivalent\nJob Assets (i.e. nice to have; not required)\n\nEducation: Bachelor’s degree or equivalent an asset\nExperience in communications or copywriting an asset\nExperience with AI prompting or agentic AI an asset\nFamiliarity with Salesforce or other Knowledge management platforms an asset\nBilingualism (French/English) is an asset.\nmust haves\n\nAcknowledge the presence of choice in every moment and take personal responsibility for your life.\nPossess an entrepreneurial spirit and continuously innovate to achieve great results.\nCommunicate with honesty and kindness and create the space for others to do the same.\nLead with courage, knowing the possibility of greatness is bigger than the fear of failure.\nFoster connection by putting people first and building trusting relationships.\nIntegrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.\nWhat We Look For\n\nInclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences\nCommunication: Exceptional communication skills, both verbal and written, conveying information effectively and understanding information shared while interacting with others across various platforms/channels\nData and Intelligence Literacy: Leverages data and AI tools to support informed decisions, generate insights, and enhance performance - whether executing day-to-day tasks or informing strategy\nIntegrity/Honesty: Behaves in an honest, fair, and ethical manner\nPersonal Responsibility: Accepts responsibility/accountability for actions; is dependable\nDrive: Is self-motivated and determined to meet or exceed goals\nAttention to detail: Ensures work is accurate, thorough, and free of errors\nAdaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment\nCollaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives\nadditional notes\n\nAuthorization to work in the United States and/or Canada is required for this role.\n\ncompensation and benefits package\n\nlululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay range for this position is from USD $19.58-$26.94/hour, subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.\n\nAt lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:\n\nExtended health and dental benefits, and mental health plans\nPaid time off\nSavings and retirement plan matching\nGenerous employee discount\nFitness & yoga classes\nParenthood top-up\nExtensive catalog of development course offerings\nPeople networks, mentorship programs, and leadership series (to name a few)\nNote: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.\n\nworkplace arrangement\n\nRemote -\n\nOutside reasonable commuting distance to an office site, work is performed from home.\n\n#LI-Remote\n\n#LI-AT1","datePosted":"2026-08-05T15:12:52.477Z","dateModified":"2026-08-05T15:12:52.477Z","hiringOrganization":{"@type":"Organization","name":"Lululemon","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6bd5af15a2edd5037073c242"},"url":"https://jobsearcher.com/jobs/6bd5af15a2edd5037073c242"}}