Customer Product Support Specialist
*Company Overview *Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.SATCO Products Inc. is a leading supplier of lighting solutions, offering a wide range of products for commercial, residential, and industrial markets. With extensive inventory and a diverse selection of lighting technologies and components, SATCO is dedicated to providing comprehensive lighting resources for all customer needs. We do the LIGHT thing.™*Job Overview*We are seeking a hands-on and detail-oriented Customer Product Support Specialist to join our dynamic team. This is a "roll up your sleeves" role where you will deliver exceptional technical support to our customers by troubleshooting product installation issues and ensuring seamless product functionality.*Responsibilities include but are not limited to:** Field, diagnose and resolve technical questions from electricians, consumers, sales reps and customer service reps.* Test and evaluate new products. Create reports summarizing issues and offering recommendations for improvements.* Collaborate with cross-functional teams to analyze technical problems and implement effective solutions. xibtplm *Qualifications:** Proven experience in technical support strong troubleshooting skills* Basic electrical knowledge (voltage, current, wiring)* Familiarity with AC vs DC* Comfortable using basic tools (multimeter, hand tools)* Ability to follow test procedures* Logical troubleshooting approach* Ability to diagnose issues and identify root causes* Comfortable with wiring and assembly* Able to mount and set up displays* Strong work ethic* Strong verbal and written communication skills* Ability to explain technical issues simply* Ability to multi-task* Proficiency in MS Word, Excel and Outlook* Open to training in dimmer and photometric testing* Not intimidated by technical material*This is the perfect role for a former electrician or an electrician who no longer wants to be an electrician.*EOEPay: $66,300.00 per yearBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Parental leave* Referral program* Vision insuranceWork Location: In person