{"schemaVersion":"jobsearcher.job.v1","id":"6b6d7fb14163ebf8e7a1f107","url":"https://jobsearcher.com/jobs/6b6d7fb14163ebf8e7a1f107","canonicalUrl":"https://jobsearcher.com/jobs/6b6d7fb14163ebf8e7a1f107","title":"Help Desk Analyst","description":"A premier technology integrator delivering full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets is seeking a dedicated professional.The Role Provide remote support for program application/software issues and problems Input end user incident information into a ticketing application Diagnose issues and recommend Tier 1 level solutions Record all user inquiries, resolutions, and service requests in the Remedy help desk ticketing system Monitor and track system/software related inquiries forwarded to Tier 2 support Support the CSC Manager with new project initiatives and administrative tasksWhat You'll Need High School Diploma and 2 years of experience Ability to obtain and maintain a public trust clearance and U.S. Citizenship Demonstrated experience utilizing Remedy, Microsoft Office Applications, and Skype Ability to troubleshoot effectively and communicate with team members Detail-oriented with the ability to think independently and track tasks to completion Excellent decision-making, problem-solving, customer service, and communication skillsWhat's On Offer Opportunity to work with a leading technology integrator Hybrid work model (3 days in office, 2 days remote) Engaging work supporting critical government programs Collaborative team environment with a focus on professional developmentApply via Haystack today!","company":"Haystack","rawCompany":"haystack","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-08-13T12:35:31.383Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Analyst","description":"A premier technology integrator delivering full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets is seeking a dedicated professional.The Role Provide remote support for program application/software issues and problems Input end user incident information into a ticketing application Diagnose issues and recommend Tier 1 level solutions Record all user inquiries, resolutions, and service requests in the Remedy help desk ticketing system Monitor and track system/software related inquiries forwarded to Tier 2 support Support the CSC Manager with new project initiatives and administrative tasksWhat You'll Need High School Diploma and 2 years of experience Ability to obtain and maintain a public trust clearance and U.S. Citizenship Demonstrated experience utilizing Remedy, Microsoft Office Applications, and Skype Ability to troubleshoot effectively and communicate with team members Detail-oriented with the ability to think independently and track tasks to completion Excellent decision-making, problem-solving, customer service, and communication skillsWhat's On Offer Opportunity to work with a leading technology integrator Hybrid work model (3 days in office, 2 days remote) Engaging work supporting critical government programs Collaborative team environment with a focus on professional developmentApply via Haystack today!","datePosted":"2026-08-13T12:35:31.383Z","dateModified":"2026-08-13T12:35:31.383Z","hiringOrganization":{"@type":"Organization","name":"Haystack","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6b6d7fb14163ebf8e7a1f107"},"url":"https://jobsearcher.com/jobs/6b6d7fb14163ebf8e7a1f107"}}