{"schemaVersion":"jobsearcher.job.v1","id":"6b644a7d891dfdbe0e7a0f22","url":"https://jobsearcher.com/jobs/6b644a7d891dfdbe0e7a0f22","canonicalUrl":"https://jobsearcher.com/jobs/6b644a7d891dfdbe0e7a0f22","title":"Field Implementation Engineer","description":"Description:\nWho WE Are:\nST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through cutting-edge innovations. Specializing in advanced robotics and AI solutions, STE Aethon, Inc. designs and develops state-of-the-art autonomous mobile robots that optimize efficiency, enhance productivity, and redefine the way businesses operate in today's rapidly evolving technological landscape.\n\nAethon endeavors to make our Careers page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us via email at careers@aethon.com or call 412-322-2975 – ext. 160\nMust be legally authorized to work in the United States for any employer without current or future employer-sponsored visa sponsorship\nWhat YOU Will Do:\nThe Field Engineer is responsible for equipment installation, go live support, technical support, customer operations, equipment upgrades, and field service-related activities with new and existing Aethon clients.\nKey Responsibilities:\nInstallation of new equipment and add-ons at customer sites.\nSetup of equipment (HB, UI, Tugs, Network, Elevator, Mapping)\nContact customer of schedule. (ETA, Dates, Times)\nMaximize customer satisfaction and value from our products.\nMonitor project responsibilities and ensure timely task completion.\nPrepare issue analysis, status updates, and special reporting to Aethon client team on a regular basis.\nMaintain a high level of communication with Project Managers via written reports, phone and email.\nMust be able to lift and carry sixty pounds.\nProvide go live support at customer sites.\nProvide focal point project contact for Aethon/client communications and escalation of customer issues.\nEstablish timely, clear task and project expectations.\nProvide training to clients using train-the-trainer education methodology\nMaintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution.\nProvide customer support.\nPerform necessary upgrades at customer sites.\nAnalyze and accumulate product enhancement recommendations to provide customer feedback to the product development team.\nCapability to assist in resolution of discrepancies between user policies and software functionality through technical solutions or policy re-engineering.\nBe available for travel to customer sites for issue resolution in an emergency situation on short notice.\nRequirements:\nHow YOU Will Succeed:\nEducation / Training:\nBachelor of Science in Computer Science, Engineering, Industrial Technology, or related field or Associates Degree with Aethon product experience\nSpecialized Knowledge/Skills:\nProficient in Linux/Unix\nA solid understanding of network communications technology – Internet, Intranet, VPN, TCP/IP, Ethernet, etc.\nAbility to troubleshoot and repair mechanical hardware / electronic components.\nStrong technical and analytical skills\nStrong interpersonal and communication skills\nRobotic integration and optimization of workflow processes\nAutomation experience is a plus\nTravel:\nPosition requires overnight national travel.\nOccasional weekend work may be required.\nAbility to operate a motor vehicle and travel to customer locations. Must possess and maintain a valid driver's license and driving record acceptable to the company's motor vehicle insurer.","company":"Ste Aethon","rawCompany":"ste aethon","city":"Pittsburgh","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-07-20T12:39:54.000Z","occupations":[{"code":"17-2199.08","title":"Robotics Engineers","slug":"robotics-engineers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"17-3024.01","title":"Robotics Technicians","slug":"robotics-technicians"}],"industries":[{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"333248","title":"All Other Industrial Machinery Manufacturing","slug":"all-other-industrial-machinery-manufacturing"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Field Implementation Engineer","description":"Description:\nWho WE Are:\nST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through cutting-edge innovations. Specializing in advanced robotics and AI solutions, STE Aethon, Inc. designs and develops state-of-the-art autonomous mobile robots that optimize efficiency, enhance productivity, and redefine the way businesses operate in today's rapidly evolving technological landscape.\n\nAethon endeavors to make our Careers page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us via email at careers@aethon.com or call 412-322-2975 – ext. 160\nMust be legally authorized to work in the United States for any employer without current or future employer-sponsored visa sponsorship\nWhat YOU Will Do:\nThe Field Engineer is responsible for equipment installation, go live support, technical support, customer operations, equipment upgrades, and field service-related activities with new and existing Aethon clients.\nKey Responsibilities:\nInstallation of new equipment and add-ons at customer sites.\nSetup of equipment (HB, UI, Tugs, Network, Elevator, Mapping)\nContact customer of schedule. (ETA, Dates, Times)\nMaximize customer satisfaction and value from our products.\nMonitor project responsibilities and ensure timely task completion.\nPrepare issue analysis, status updates, and special reporting to Aethon client team on a regular basis.\nMaintain a high level of communication with Project Managers via written reports, phone and email.\nMust be able to lift and carry sixty pounds.\nProvide go live support at customer sites.\nProvide focal point project contact for Aethon/client communications and escalation of customer issues.\nEstablish timely, clear task and project expectations.\nProvide training to clients using train-the-trainer education methodology\nMaintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution.\nProvide customer support.\nPerform necessary upgrades at customer sites.\nAnalyze and accumulate product enhancement recommendations to provide customer feedback to the product development team.\nCapability to assist in resolution of discrepancies between user policies and software functionality through technical solutions or policy re-engineering.\nBe available for travel to customer sites for issue resolution in an emergency situation on short notice.\nRequirements:\nHow YOU Will Succeed:\nEducation / Training:\nBachelor of Science in Computer Science, Engineering, Industrial Technology, or related field or Associates Degree with Aethon product experience\nSpecialized Knowledge/Skills:\nProficient in Linux/Unix\nA solid understanding of network communications technology – Internet, Intranet, VPN, TCP/IP, Ethernet, etc.\nAbility to troubleshoot and repair mechanical hardware / electronic components.\nStrong technical and analytical skills\nStrong interpersonal and communication skills\nRobotic integration and optimization of workflow processes\nAutomation experience is a plus\nTravel:\nPosition requires overnight national travel.\nOccasional weekend work may be required.\nAbility to operate a motor vehicle and travel to customer locations. Must possess and maintain a valid driver's license and driving record acceptable to the company's motor vehicle insurer.","datePosted":"2026-07-20T12:39:54.000Z","dateModified":"2026-07-20T12:39:54.000Z","hiringOrganization":{"@type":"Organization","name":"Ste Aethon","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pittsburgh","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6b644a7d891dfdbe0e7a0f22"},"url":"https://jobsearcher.com/jobs/6b644a7d891dfdbe0e7a0f22"}}