{"schemaVersion":"jobsearcher.job.v1","id":"6b52c9bf3f1f3f6dbb05aa5f","url":"https://jobsearcher.com/jobs/6b52c9bf3f1f3f6dbb05aa5f","canonicalUrl":"https://jobsearcher.com/jobs/6b52c9bf3f1f3f6dbb05aa5f","title":"Implementation Specialist","description":"Position Summary\nThe Implementation Specialist plays a pivotal role in ensuring the smooth deployment and successful implementation of the Foundation family of products. This position requires a client-focused professional who is passionate about delivering outstanding service, providing top-tier consulting, and ensuring clients achieve optimal outcomes. In addition to assisting clients with onboarding and troubleshooting, the role also involves travel for onsite client needs and presenting at client events and webinars. The Implementation Specialist will maintain strong relationships with clients, support internal teams, and contribute to the growth and success of our software solutions.\nEssential Functions and Responsibilities\nDeliver high-quality, customized training sessions to clients both online and onsite, ensuring clients understand and maximize the use of the software.\nOversee the successful initial setup and implementation of clients' software, ensuring it meets their unique needs and objectives.\nProvide expert-level consulting services to both new and existing clients. Offer tailored guidance to help clients optimize their use of the product and achieve their business goals.\nProactively identify and address client issues, questions, and concerns throughout the implementation process. Escalate critical issues to management for swift resolution.\nFoster long-term relationships with clients, ensuring their satisfaction with the software and the implementation process. Respond promptly to inquiries, offering professional and efficient support.\nTravel to client sites (up to 20% of time) to facilitate onsite meetings, training, and support.\nPrepare and present relevant content and product demonstrations during client events and webinars. Engage clients with impactful presentations, showcasing best practices and real-world examples of how to use the software.\nWork closely with internal departments, including product and technical teams, to address and resolve any technical challenges clients may encounter during implementation.\nMaintain accurate records of client progress, issues, and communication. Ensure thorough documentation of client interactions and keep systems updated with relevant information.\nStay up to date with the latest product features, industry trends, and best practices. Actively participate in internal training and professional development opportunities.\nServe as a professional representative of the company by maintaining a positive and solutions-oriented attitude. Demonstrate exceptional communication skills and empathy with clients, fostering an environment of trust and collaboration.\nProvide technical support to clients using payroll and accounting software, addressing issues via phone, email, or web.\nTroubleshoot and resolve software-related problems, ensuring clients can efficiently process their daily tasks such as estimating, payroll, accounting functions, etc. and resolve discrepancies.\nTrack client issues using call-center software and ensure accurate and timely documentation of all support cases.\nTrack and manage support tickets to ensure timely resolution and follow-up with clients as necessary.\nRequired Skills and Experience\nProven ability to independently manage and address complex client situations while adhering to established protocols.\nExcellent time management skills, with the ability to prioritize and handle multiple tasks efficiently.\nStrong communication and interpersonal skills, with a positive, customer-focused attitude and the ability to convey technical information in an accessible manner.\nSuperior organizational skills, with a keen eye for detail and accuracy.\nAbility to maintain a high level of professionalism and empathy, even in challenging situations.\nExperience with Microsoft Word and Excel; working knowledge of other productivity tools (e.g., PowerPoint) is a plus.\nStrong analytical skills, with basic accounting knowledge being an advantage.\nReliable and dependable, with proven punctuality and consistent work performance.\nA valid driver's license with a clean driving record acceptable to the company's insurance standards.\nAbility to travel up to 20% of the time to client locations for in-person training, meetings, and events.\nExperience in a similar client-facing role, particularly in software implementation, customer success, or IT consulting.\nStrong problem-solving skills with the ability to troubleshoot complex issues independently while following established protocols.\nSuperior organizational skills and the ability to manage multiple support tickets simultaneously while prioritizing tasks effectively.\nBackground in a relevant field, such as project management, business consulting, or technical support.\nAboutTime serves customers in all fifty states and throughout the globe. We are looking for outgoing, fun, driven individuals who are looking for a work environment where they can learn and grow into future leadership opportunities.\nFoundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.\nLet us start your future at Foundation!","company":"Abouttime","rawCompany":"abouttime","city":"Payson","state":"UT","isRemote":false,"isActive":false,"createdAt":"2026-07-19T15:22:00.402Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Specialist","description":"Position Summary\nThe Implementation Specialist plays a pivotal role in ensuring the smooth deployment and successful implementation of the Foundation family of products. This position requires a client-focused professional who is passionate about delivering outstanding service, providing top-tier consulting, and ensuring clients achieve optimal outcomes. In addition to assisting clients with onboarding and troubleshooting, the role also involves travel for onsite client needs and presenting at client events and webinars. The Implementation Specialist will maintain strong relationships with clients, support internal teams, and contribute to the growth and success of our software solutions.\nEssential Functions and Responsibilities\nDeliver high-quality, customized training sessions to clients both online and onsite, ensuring clients understand and maximize the use of the software.\nOversee the successful initial setup and implementation of clients' software, ensuring it meets their unique needs and objectives.\nProvide expert-level consulting services to both new and existing clients. Offer tailored guidance to help clients optimize their use of the product and achieve their business goals.\nProactively identify and address client issues, questions, and concerns throughout the implementation process. Escalate critical issues to management for swift resolution.\nFoster long-term relationships with clients, ensuring their satisfaction with the software and the implementation process. Respond promptly to inquiries, offering professional and efficient support.\nTravel to client sites (up to 20% of time) to facilitate onsite meetings, training, and support.\nPrepare and present relevant content and product demonstrations during client events and webinars. Engage clients with impactful presentations, showcasing best practices and real-world examples of how to use the software.\nWork closely with internal departments, including product and technical teams, to address and resolve any technical challenges clients may encounter during implementation.\nMaintain accurate records of client progress, issues, and communication. Ensure thorough documentation of client interactions and keep systems updated with relevant information.\nStay up to date with the latest product features, industry trends, and best practices. Actively participate in internal training and professional development opportunities.\nServe as a professional representative of the company by maintaining a positive and solutions-oriented attitude. Demonstrate exceptional communication skills and empathy with clients, fostering an environment of trust and collaboration.\nProvide technical support to clients using payroll and accounting software, addressing issues via phone, email, or web.\nTroubleshoot and resolve software-related problems, ensuring clients can efficiently process their daily tasks such as estimating, payroll, accounting functions, etc. and resolve discrepancies.\nTrack client issues using call-center software and ensure accurate and timely documentation of all support cases.\nTrack and manage support tickets to ensure timely resolution and follow-up with clients as necessary.\nRequired Skills and Experience\nProven ability to independently manage and address complex client situations while adhering to established protocols.\nExcellent time management skills, with the ability to prioritize and handle multiple tasks efficiently.\nStrong communication and interpersonal skills, with a positive, customer-focused attitude and the ability to convey technical information in an accessible manner.\nSuperior organizational skills, with a keen eye for detail and accuracy.\nAbility to maintain a high level of professionalism and empathy, even in challenging situations.\nExperience with Microsoft Word and Excel; working knowledge of other productivity tools (e.g., PowerPoint) is a plus.\nStrong analytical skills, with basic accounting knowledge being an advantage.\nReliable and dependable, with proven punctuality and consistent work performance.\nA valid driver's license with a clean driving record acceptable to the company's insurance standards.\nAbility to travel up to 20% of the time to client locations for in-person training, meetings, and events.\nExperience in a similar client-facing role, particularly in software implementation, customer success, or IT consulting.\nStrong problem-solving skills with the ability to troubleshoot complex issues independently while following established protocols.\nSuperior organizational skills and the ability to manage multiple support tickets simultaneously while prioritizing tasks effectively.\nBackground in a relevant field, such as project management, business consulting, or technical support.\nAboutTime serves customers in all fifty states and throughout the globe. We are looking for outgoing, fun, driven individuals who are looking for a work environment where they can learn and grow into future leadership opportunities.\nFoundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.\nLet us start your future at Foundation!","datePosted":"2026-07-19T15:22:00.402Z","dateModified":"2026-07-19T15:22:00.402Z","hiringOrganization":{"@type":"Organization","name":"Abouttime","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Payson","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6b52c9bf3f1f3f6dbb05aa5f"},"url":"https://jobsearcher.com/jobs/6b52c9bf3f1f3f6dbb05aa5f"}}