{"schemaVersion":"jobsearcher.job.v1","id":"6b487776e71f7cd2c40bdf4f","url":"https://jobsearcher.com/jobs/6b487776e71f7cd2c40bdf4f","canonicalUrl":"https://jobsearcher.com/jobs/6b487776e71f7cd2c40bdf4f","title":"Call Center Representative","description":"Job Number: 233217\n\nJoin Forbes’ 2024 Best Employer for Diversity!\nIf you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.\nJob opportunities:\nCustomer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products\nClaims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products\nMust-have qualifications\nA minimum of two years relevant work experience.\n{OR} A minimum of two years post-secondary education\nTraining starts: January 2025\nSchedule: Most schedules will include a weekend day and evening hours after completion of training\nWork from home office requirements\nDesignated workspace free from noise and other distractions\nHigh-speed internet at your expense unless otherwise required by law\nComputer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)\nAll Progressive hardware you receive needs to be connected to a surge protector\nCompensation\n$20.25 or $21.50 per hour depending on the role you are selected for\nGainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance\nAn additional 10% when you work evening or weekend hours\nPerformance-based rewards\nAdditional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role\nBenefits\n401(k) with dollar-for-dollar company match up to 6%\nMedical, dental & vision, including free preventative care\nWellness & mental health programs\nHealth care flexible spending accounts, health savings accounts, & life insurance\nPaid time off, including volunteer time off\nPaid & unpaid sick leave where applicable, as well as short & long-term disability\nParental & family leave; military leave & pay\nDiverse, inclusive & welcoming culture with Employee Resource Groups\nCareer development & tuition assistance\nEnergage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.\nEqual Opportunity Employer\nFor ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/\n\nJob: Contact Center\nPrimary Location: United States-Arizona\n\nSchedule: Full-time\nEmployee Status: Regular\nWork From Home: Yes","company":"Progressive","rawCompany":"progressive","city":"Mesa","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-08-17T13:31:38.617Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-9041.00","title":"Insurance Claims and Policy Processing Clerks","slug":"insurance-claims-and-policy-processing-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"524210","title":"Insurance Agencies and Brokerages","slug":"insurance-agencies-and-brokerages"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Call Center Representative","description":"Job Number: 233217\n\nJoin Forbes’ 2024 Best Employer for Diversity!\nIf you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.\nJob opportunities:\nCustomer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products\nClaims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products\nMust-have qualifications\nA minimum of two years relevant work experience.\n{OR} A minimum of two years post-secondary education\nTraining starts: January 2025\nSchedule: Most schedules will include a weekend day and evening hours after completion of training\nWork from home office requirements\nDesignated workspace free from noise and other distractions\nHigh-speed internet at your expense unless otherwise required by law\nComputer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)\nAll Progressive hardware you receive needs to be connected to a surge protector\nCompensation\n$20.25 or $21.50 per hour depending on the role you are selected for\nGainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance\nAn additional 10% when you work evening or weekend hours\nPerformance-based rewards\nAdditional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role\nBenefits\n401(k) with dollar-for-dollar company match up to 6%\nMedical, dental & vision, including free preventative care\nWellness & mental health programs\nHealth care flexible spending accounts, health savings accounts, & life insurance\nPaid time off, including volunteer time off\nPaid & unpaid sick leave where applicable, as well as short & long-term disability\nParental & family leave; military leave & pay\nDiverse, inclusive & welcoming culture with Employee Resource Groups\nCareer development & tuition assistance\nEnergage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.\nEqual Opportunity Employer\nFor ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/\n\nJob: Contact Center\nPrimary Location: United States-Arizona\n\nSchedule: Full-time\nEmployee Status: Regular\nWork From Home: Yes","datePosted":"2026-08-17T13:31:38.617Z","dateModified":"2026-08-17T13:31:38.617Z","hiringOrganization":{"@type":"Organization","name":"Progressive","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mesa","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6b487776e71f7cd2c40bdf4f"},"url":"https://jobsearcher.com/jobs/6b487776e71f7cd2c40bdf4f"}}