{"schemaVersion":"jobsearcher.job.v1","id":"6ac716f32bbd4b22ddb5505c","url":"https://jobsearcher.com/jobs/6ac716f32bbd4b22ddb5505c","canonicalUrl":"https://jobsearcher.com/jobs/6ac716f32bbd4b22ddb5505c","title":"Technical Support","description":"Job Title: Technical SupportLocation: Plano, TX - OnsiteDuration: 6 monthsJob Description:Customer Support and Advocate SpecialistResponsibilities:\r\nAssist the Service Desk by actively taking intake calls\r\nProvide top-notch customer focused support\r\nHave excellent written and verbal communication skills\r\nEngage in cross-training efforts amongst peers where applicable\r\nContribute to site level operational readiness and process improvements\r\nEffectively manage as needed\r\nSelf-aware of gaps in skills and works to improve\r\nFrequently collaborates with site lead, acting as back-up when delegated\r\nCross-platform collaboration with immediate peersBasic Qualifications:High School Diploma, GED, or equivalent certification\r\nAt least 1 year of experience in tech support and administration\r\nAt least 1 year of remote tech administration and end user support\r\nAt least 1 year of experience with Windows 10\r\nAt least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)Preferred Qualifications:Bachelor's degree in business, Information Systems, Computer Science, or military experience\r\n1+ years of experience with Active Directory services integration\r\n1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions\r\n1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)\r\n1+ years of macOS Server administration experience\r\n1+ years of experience with Active Directory\r\n1+ years of experience with macOS - High Sierra or earlier operating system\r\n1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM\r\n1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype\r\n1+ years of experience with Mac experience supporting 100+ end users\r\n1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS\r\nApple certification(s)","company":"Spectraforce Technologies","rawCompany":"spectraforce technologies","city":"Plano","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-20T01:10:27.286Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support","description":"Job Title: Technical SupportLocation: Plano, TX - OnsiteDuration: 6 monthsJob Description:Customer Support and Advocate SpecialistResponsibilities:\r\nAssist the Service Desk by actively taking intake calls\r\nProvide top-notch customer focused support\r\nHave excellent written and verbal communication skills\r\nEngage in cross-training efforts amongst peers where applicable\r\nContribute to site level operational readiness and process improvements\r\nEffectively manage as needed\r\nSelf-aware of gaps in skills and works to improve\r\nFrequently collaborates with site lead, acting as back-up when delegated\r\nCross-platform collaboration with immediate peersBasic Qualifications:High School Diploma, GED, or equivalent certification\r\nAt least 1 year of experience in tech support and administration\r\nAt least 1 year of remote tech administration and end user support\r\nAt least 1 year of experience with Windows 10\r\nAt least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)Preferred Qualifications:Bachelor's degree in business, Information Systems, Computer Science, or military experience\r\n1+ years of experience with Active Directory services integration\r\n1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions\r\n1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)\r\n1+ years of macOS Server administration experience\r\n1+ years of experience with Active Directory\r\n1+ years of experience with macOS - High Sierra or earlier operating system\r\n1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM\r\n1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype\r\n1+ years of experience with Mac experience supporting 100+ end users\r\n1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS\r\nApple certification(s)","datePosted":"2026-07-20T01:10:27.286Z","dateModified":"2026-07-20T01:10:27.286Z","hiringOrganization":{"@type":"Organization","name":"Spectraforce Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6ac716f32bbd4b22ddb5505c"},"url":"https://jobsearcher.com/jobs/6ac716f32bbd4b22ddb5505c"}}