ServiceNow Program Manager

Title: ServiceNow Program ManagerDuration: 6+ Months of Contract with possible extensionLocation: Dallas, TX(Onsite from Day 1)Roles and Responsibilities:Program & Platform Leadership1.Lead ServiceNow programs spanning CMDB modernization, CSDM adoption, ITOM enablement, and enterprise service visibility.Coordinate delivery across multiple teams, workstreams, vendors, and geographies, ensuring disciplined execution and outcome accountability.Proactively manage risks, issues, and dependencies; drive timely decision making and course correction.2. Capability modelling & CSDM EnablementLead the persistence of Technical Services and Business Services capabilities in ServiceNow using the Common Service Data Model (CSDM).Partner with Architecture and Service Owners to align capability models, Resiliency boundaries to both business intent and operational reality, avoiding fragmentation or duplication.Radar Alignment and Data Model ExtensionEvaluate and define when and how Radar based capability facets (such as maturity, criticality, or strategic relevance) and Resiliency boundaries should be represented in ServiceNow.Lead decisions on extending the ServiceNow data model (e.g., adding fields or attributes) where justified.Act as the bridge between enterprise frameworks and practical CMDB implementation.4. Governance, Risk & ComplianceEnsure programs comply with enterprise governance, risk, security, and regulatory requirements.Establish standard program artifacts, stakeholder and executive reporting, and controls aligned with project management and audit standards.Drive disciplined execution using agile and PMLC/SDLC practices.5. Financial and Capacity ManagementManage program budgets, vendor spend and forecasting in partnership with Finance and procurement teams.Oversee vendor delivery ensuring scope, quality, and value realization.Ensure effective capacity planning across internal teams and external partners.6. Stakeholder & Executive ManagementServe as the key point of contact for senior stakeholders and leadership for assigned programs.Translate complex technical initiatives into clear, executive level updates, decisions, and trade off options.Build strong alignment across technology, business, and governance stakeholders.Required Experience & Qualifications10+ years of experience in Program or Project Management within enterprise environments.5+ years of ServiceNow projects delivery with deep exposure to CMDB, ITOM, and ITSM.Proven experience managing cross functional programs with regulatory and enterprise impact.Strong understanding of:ServiceNow CMDB architecture and data modelsCSDM concepts and service modelingDiscovery, Service Mapping, integrations, and data quality governanceAbility to link CMDB strategy to business outcomes such as resilience, automation, risk reduction, and decision support.Education & Certifications (Preferred):Bachelor s degree in technology, Engineering, Business, or related field.PMP, PgMP, or equivalent program management certification.ITIL v4; ServiceNow CMDB / ITOM certifications preferred. Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.