{"schemaVersion":"jobsearcher.job.v1","id":"6a6d2cb1d00ddc5f18189cd8","url":"https://jobsearcher.com/jobs/6a6d2cb1d00ddc5f18189cd8","canonicalUrl":"https://jobsearcher.com/jobs/6a6d2cb1d00ddc5f18189cd8","title":"Implementation Manager","description":"At Inn-Flow, we're more than a hotel software company - we're a team on a mission to transform how the hospitality industry operates. Built by hoteliers, for hoteliers, our all-in-one back-office platform brings together accounting, labor management, payroll, business intelligence, and more into one seamless experience. Our technology empowers hotel operators to work smarter, make better decisions, and focus on what matters most: delivering exceptional guest experiences.\r\nInn-Flow is experiencing strong growth and momentum, backed by the strategic investment from Mainsail Partners. As we scale, we're expanding the leadership team, accelerating innovation, and deepening our impact across the hospitality industry, all while staying grounded in the real needs of operators.\r\nOur commitment to both customers outcomes and employee experience has earned industry recognition, including multiple top honors from the 2026 HotelTechAwards and recognition as a Top 10 Best Places to Work in Hotel Tech and Triangle Business Journal's #2 Best Place to Work.\r\nAt Inn-Flow, you'll have the opportunity to do meaningful work, grow your career, and be part of a company that's shaping the future of hospitality technology.\r\nAbout the role\r\nInn-Flow is seeking an experienced Implementation Manager to lead end-to-end onboarding and implementation efforts for our hotel management clients. This is a traditional SaaS implementation leadership role responsible for managing complex deployments, aligning cross-functional teams, and ensuring successful client outcomes.\r\nAs an Implementation Manager, you will oversee multiple concurrent implementations, serve as the primary strategic point of contact during onboarding, and ensure projects are delivered on time, within scope, and with exceptional client satisfaction. This role requires strong project management expertise, customer-first leadership, and the ability to drive structure, accountability, and process excellence across implementations.\r\nThis position represents the next level of leadership with full ownership of implementation strategy, execution, and client experience.\r\nWhat You Will Do\r\nLead end-to-end SaaS implementation projects for hotel management groups, ensuring successful delivery from kickoff through go-live.\r\nServe as the primary point of contact for clients during implementation, setting expectations and maintaining proactive communication.\r\nDevelop and manage detailed project plans, timelines, milestones, and risk mitigation strategies.\r\nDrive cross-functional alignment across Sales, Product, Development, Customer Success, and Support to ensure seamless onboarding.\r\nIdentify and proactively manage risks, scope changes, and dependencies to keep projects on track.\r\nMonitor implementation KPIs including timeline adherence, client satisfaction, and adoption readiness.\r\nStandardize and continuously improve implementation processes, documentation, and playbooks.\r\nProvide leadership and guidance to Implementation Specialists as needed during complex deployments.\r\nEnsure a smooth transition from implementation to ongoing Customer Success ownership.\r\nWhat You Need\r\n3-5 years of experience in SaaS implementation, project management, or client onboarding leadership roles.\r\nDemonstrated success managing multiple complex client implementations simultaneously.\r\nStrong project management skills, including planning, risk management, and stakeholder coordination.\r\nExperience working in a customer-facing capacity with executive-level stakeholders.\r\nExcellent written and verbal communication skills, with the ability to translate technical concepts into business value.\r\nProven ability to build trust-based client relationships while maintaining scope and delivery discipline.\r\nBachelor's degree in Business, Information Systems, Hospitality, or related field preferred.\r\nExperience with project management tools (e.g., Asana) and CRM systems.\r\nWhat Makes You a Standout\r\nExperience in hospitality technology or working with hotel ownership groups.\r\nStrong understanding of accounting, labor management, or hotel operations.\r\nPMP or similar project management certification.\r\nExperience building or refining implementation frameworks and process documentation.\r\nDemonstrated alignment with Inn-Flow's core values: Relentless Customer Advocacy, We Over Me, Bias to Act, Data-Driven Decisions, and Balance & Well-Being.\r\nAbility to balance operational rigor with empathy and relationship-building.\r\nWhy You'll Love Working at Inn-Flow\r\nWe believe great work starts with taking great care of our people.\r\nBenefits\r\nHealth, dental, and vision insurance\r\nShort-Term Disability & Life Insurance\r\n401(k) with a generous employer match\r\nTime Off & Flexibility\r\nFlexible vacation and PTO\r\nPaid holidays plus a floating holiday\r\nPaid volunteer time\r\nHybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)\r\nWork Environment & Culture\r\nA beautiful, modern office in downtown Raleigh\r\nEmployer-paid monthly parking\r\nMonthly team socials and regular celebrations\r\nQuarterly all-hands meetings\r\nA culture rooted in recognition, collaboration, and growth\r\nSmart, kind, and genuinely fun people who care about their work - and each other\r\nEqual Opportunity Employer\r\nInn-Flow is proud to be an Equal Opportunity Employer, upholding a work environment free from discrimination and harassment. We make our hiring decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family status, or any other non-business consideration. We stand firmly against discrimination and harassment in any form.\r\nJ-18808-Ljbffr","company":"Innflow","rawCompany":"innflow","city":"Raleigh","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:27:42.030Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Manager","description":"At Inn-Flow, we're more than a hotel software company - we're a team on a mission to transform how the hospitality industry operates. Built by hoteliers, for hoteliers, our all-in-one back-office platform brings together accounting, labor management, payroll, business intelligence, and more into one seamless experience. Our technology empowers hotel operators to work smarter, make better decisions, and focus on what matters most: delivering exceptional guest experiences.\r\nInn-Flow is experiencing strong growth and momentum, backed by the strategic investment from Mainsail Partners. As we scale, we're expanding the leadership team, accelerating innovation, and deepening our impact across the hospitality industry, all while staying grounded in the real needs of operators.\r\nOur commitment to both customers outcomes and employee experience has earned industry recognition, including multiple top honors from the 2026 HotelTechAwards and recognition as a Top 10 Best Places to Work in Hotel Tech and Triangle Business Journal's #2 Best Place to Work.\r\nAt Inn-Flow, you'll have the opportunity to do meaningful work, grow your career, and be part of a company that's shaping the future of hospitality technology.\r\nAbout the role\r\nInn-Flow is seeking an experienced Implementation Manager to lead end-to-end onboarding and implementation efforts for our hotel management clients. This is a traditional SaaS implementation leadership role responsible for managing complex deployments, aligning cross-functional teams, and ensuring successful client outcomes.\r\nAs an Implementation Manager, you will oversee multiple concurrent implementations, serve as the primary strategic point of contact during onboarding, and ensure projects are delivered on time, within scope, and with exceptional client satisfaction. This role requires strong project management expertise, customer-first leadership, and the ability to drive structure, accountability, and process excellence across implementations.\r\nThis position represents the next level of leadership with full ownership of implementation strategy, execution, and client experience.\r\nWhat You Will Do\r\nLead end-to-end SaaS implementation projects for hotel management groups, ensuring successful delivery from kickoff through go-live.\r\nServe as the primary point of contact for clients during implementation, setting expectations and maintaining proactive communication.\r\nDevelop and manage detailed project plans, timelines, milestones, and risk mitigation strategies.\r\nDrive cross-functional alignment across Sales, Product, Development, Customer Success, and Support to ensure seamless onboarding.\r\nIdentify and proactively manage risks, scope changes, and dependencies to keep projects on track.\r\nMonitor implementation KPIs including timeline adherence, client satisfaction, and adoption readiness.\r\nStandardize and continuously improve implementation processes, documentation, and playbooks.\r\nProvide leadership and guidance to Implementation Specialists as needed during complex deployments.\r\nEnsure a smooth transition from implementation to ongoing Customer Success ownership.\r\nWhat You Need\r\n3-5 years of experience in SaaS implementation, project management, or client onboarding leadership roles.\r\nDemonstrated success managing multiple complex client implementations simultaneously.\r\nStrong project management skills, including planning, risk management, and stakeholder coordination.\r\nExperience working in a customer-facing capacity with executive-level stakeholders.\r\nExcellent written and verbal communication skills, with the ability to translate technical concepts into business value.\r\nProven ability to build trust-based client relationships while maintaining scope and delivery discipline.\r\nBachelor's degree in Business, Information Systems, Hospitality, or related field preferred.\r\nExperience with project management tools (e.g., Asana) and CRM systems.\r\nWhat Makes You a Standout\r\nExperience in hospitality technology or working with hotel ownership groups.\r\nStrong understanding of accounting, labor management, or hotel operations.\r\nPMP or similar project management certification.\r\nExperience building or refining implementation frameworks and process documentation.\r\nDemonstrated alignment with Inn-Flow's core values: Relentless Customer Advocacy, We Over Me, Bias to Act, Data-Driven Decisions, and Balance & Well-Being.\r\nAbility to balance operational rigor with empathy and relationship-building.\r\nWhy You'll Love Working at Inn-Flow\r\nWe believe great work starts with taking great care of our people.\r\nBenefits\r\nHealth, dental, and vision insurance\r\nShort-Term Disability & Life Insurance\r\n401(k) with a generous employer match\r\nTime Off & Flexibility\r\nFlexible vacation and PTO\r\nPaid holidays plus a floating holiday\r\nPaid volunteer time\r\nHybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)\r\nWork Environment & Culture\r\nA beautiful, modern office in downtown Raleigh\r\nEmployer-paid monthly parking\r\nMonthly team socials and regular celebrations\r\nQuarterly all-hands meetings\r\nA culture rooted in recognition, collaboration, and growth\r\nSmart, kind, and genuinely fun people who care about their work - and each other\r\nEqual Opportunity Employer\r\nInn-Flow is proud to be an Equal Opportunity Employer, upholding a work environment free from discrimination and harassment. We make our hiring decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family status, or any other non-business consideration. We stand firmly against discrimination and harassment in any form.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T15:27:42.030Z","dateModified":"2026-04-09T15:27:42.030Z","hiringOrganization":{"@type":"Organization","name":"Innflow","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Raleigh","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6a6d2cb1d00ddc5f18189cd8"},"url":"https://jobsearcher.com/jobs/6a6d2cb1d00ddc5f18189cd8"}}