Internal Advisor

An Internal Service Advisor manages the coordination of vehicle repairs and maintenance for the dealership's internal needs, including reconditioning used vehicles for sale, warranty work, and managing shop flow. They serve as a communication bridge between the service department and other internal departments (sales, parts, etc.). Key Responsibilities: Coordinate Service for Internal Vehicles: Manage service requests for internal vehicles, such as those being prepped for sale or demonstration units. Oversee reconditioning of trade-ins and used vehicles to ensure they are ready for resale. Ensure that service work complies with dealership and manufacturer standards. Warranty and Recall Work: Process warranty and recall claims for dealership vehicles. Track and document warranty repairs, ensuring compliance with manufacturer guidelines. Work Order Management: Create and manage work orders for internal vehicles. Communicate with service technicians to prioritize work for dealership-owned vehicles, demo vehicles, and customer trade-ins. Ensure timely completion of all service work. Liaison Between Departments: Act as the main point of contact between the service department, sales department, and parts department. Coordinate with the sales team to ensure trade-in vehicles are serviced and reconditioned promptly. Work closely with the parts department to ensure timely availability of required parts. Maintain Service Records: Keep detailed records of all service work performed on internal vehicles. Ensure that all service documentation is accurate and up-to-date for audit purposes. Quality Control: Inspect completed work to ensure that vehicles meet dealership quality standards before they are put on the lot for sale. Provide feedback to service technicians on any rework or improvements needed. Monitor Shop Efficiency: Help manage shop workflow to ensure technicians are working efficiently on both customer and internal vehicle repairs. Assist in scheduling and prioritizing work to maintain productivity. Customer Service Support (Occasional): While the focus is on internal vehicles, an internal service advisor may occasionally support customer-facing service advisors during busy periods. Assist in resolving internal department disputes or concerns related to vehicle servicing. Cost Control: Monitor and control service-related costs for internal vehicles. Work with management to stay within budget while ensuring vehicle quality is maintained. Skills and Qualifications: Automotive Knowledge: Understanding of vehicle systems, diagnostics, and repair processes. Organizational Skills: Ability to handle multiple service requests and manage the internal flow of vehicles. Communication Skills: Strong communication abilities to effectively work with service technicians, the sales team, and parts department. Problem-Solving: Ability to address and resolve workflow issues or service-related problems that arise. Attention to Detail: Ensuring high-quality repairs and compliance with dealership standards. Technical Skills: Familiarity with dealership management software (DMS), service management tools, and basic computer skills. Job Type: Full-time Pay: $25.00 - $40.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance Schedule: 10 hour shift 8 hour shift Monday to Friday Overtime Weekends as needed Ability to Commute: Lancaster, CA 93534 (Preferred) Ability to Relocate: Lancaster, CA 93534: Relocate before starting work (Required) Work Location: In person