Returns Support Specialist

Returns Support Representative Location: Phoenix, AZ (North Phoenix – 225 E Pinnacle Peak Rd) Work Type: 100% Onsite Pay Rate: $19–$20/hr Contract: 9-month contract, contract-to-hire Schedule Options 7:00 AM – 3:30 PM9:00 AM – 5:30 PM Job Overview We are seeking a Returns Support Representative to join a growing Global Support team. This role focuses on email-based customer support related to equipment returns for global customers, including India and Brazil. You will manage return inquiries, create RMAs, generate return shipping labels, and close support cases.This is a great opportunity for someone looking to grow within customer support and operations in a hands-on, onsite environment.Key ResponsibilitiesRespond to incoming customer tickets via email regarding equipment return statusCreate RMAs (Return Merchandise Authorizations)Generate return shipping labelsUpdate, manage, and close support casesNavigate multiple systems simultaneously while maintaining accuracyProvide professional, clear, and customer-focused written communication Required Qualifications Strong written communication and professional email skillsCustomer service or support experience (help desk, support center, or customer-facing role preferred)Comfortable navigating multiple computer systems at onceStrong attention to detail and follow-throughNice to HaveExperience with Zendesk, Salesforce, or similar ticketing systemsExperience creating RMAs or shipping/return labelsExperience in e-commerce, logistics, shipping, or returns support Work Environment100% onsite at a distribution center in North PhoenixFast-paced support environmentExposure to special projects and operationsWhy You’ll Love This RoleOpportunity to support a growing team and operationContract-to-hire role with long-term potentialHands-on experience with global customer support and logisticsConsistent day-shift schedules Job Type & Location This is a Contract position based out of Phoenix, AZ. Pay And Benefits The pay range for this position is $19.00 - $20.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on May 1, 2026.h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.