Technical Operations Manager

Job Description The Technical Operations Manager will lead and oversee the daily technical operations of field engineers and AV software developments for our Integration business. This role is pivotal in managing cross-functional teams, optimizing operational processes, and implementing scalable solutions that support business growth and technological advancement. The manager will collaborate closely with engineering, Sales, IT, and operations support teams to maintain high system availability, performance, and security standards. They will also be responsible for driving continuous improvement initiatives, managing incident response, and ensuring compliance with industry regulations. Duties:Manage and coordinate technical operations teams, specifically Field Engineers and AV Software Developers, to ensure timely resolution of incidents and service requests.Own technical quality control across field engineering and AV software disciplinesDevelop and implement operational policies, procedures, and best practices to improve efficiency and reliability.Monitor system performance metrics and lead root cause analysis for operational issues.Serve as the primary technical escalation point for projects and service issuesProvide hands-on technical oversight for complex or high-risk systems as requiredConduct regular one-on-one meetings and discipline-specific team meetingsManage PTO, performance expectations, and standard people-management responsibilitiesSupport skill development, technical competency growth, and role readiness within engineering teamsWork with Operations to advise on skill sets, resource readiness, and scheduling requirementsCollaborate with the PMO Director, Head of Install, and Head of Managed Services on project execution and support strategyAct as a technical resource for both pre-sales and post-sales engineering effortsReview designs, scopes, and execution approaches to identify technical risk earlyParticipate in field work as needed to support teams, validate quality, or resolve issuesThe Technical Operations Manager will utilize leadership and communication skills daily to coordinate AV teams and communicate effectively with stakeholders at all levels.Experience:Deep technical background in commercial AV systems, software-driven AV platforms, and field deployment practicesStrong cross-discipline leadership across hardware, software, and field engineering teamsAbility to evaluate technical quality, identify risk, and enforce engineering standardsEffective technical communication with engineering, operations, project management, and managed services leadershipSound judgment under escalation conditions, including troubleshooting complex or high-impact issuesPractical understanding of project lifecycles, from pre-sales design through post-sales support and serviceAnalytical skills are essential for monitoring system performance, diagnosing issues, and driving data-driven improvements. Technical expertise in Networking infrastructure and cloud technologies enables the manager to oversee complex environments and guide technical decision-making. Project management and organizational skills are applied to plan and execute operational initiatives, ensuring timely delivery and resource optimization.