{"schemaVersion":"jobsearcher.job.v1","id":"6a2b0a0db7de6bdd4e32df7d","url":"https://jobsearcher.com/jobs/6a2b0a0db7de6bdd4e32df7d","canonicalUrl":"https://jobsearcher.com/jobs/6a2b0a0db7de6bdd4e32df7d","title":"IT Technician I","description":"*Overview*\n\nWe are seeking motivated and customer-focused individuals to join our Technical Support team. In this role, you will provide first-level technical support to internal employees, assisting with system access, reservation support, and application-related questions.\n\nThis is an excellent opportunity for candidates looking to begin a career in IT and technical support in a collaborative, fast-paced environment.\n\n*Key Responsibilities*\n\n* Provide first-level technical support to internal staff members\n* Assist with:\n* Reservation-related issues\n* Application and system questions\n* New hire access requests\n* Handle inbound phone support and email communication\n* Transfer external callers to the appropriate department when necessary\n* Utilize Microsoft Teams for internal communication and collaboration\n* Maintain professionalism and excellent customer service while troubleshooting basic technical issues\n\n*Training*\n\n* Comprehensive paid training program lasting approximately 4 weeks\n* Candidates with strong technical aptitude may begin taking supervised calls within 2 weeks\n* Training includes:\n* Introduction to company systems and applications\n* Shadowing experienced team members\n* Hands-on learning and live support practice\n\n*Qualifications/Experience*\n\n* Entry-level IT experience preferred (0–1 year)\n* Customer service experience is a plus\n\n*Education*\n\n* High school diploma or equivalent required\n\n*Skills & Qualifications*\n\n* Basic proficiency with Microsoft Office Suite\n* Strong customer service mindset and communication skills\n* Ability to learn technical terminology and new systems quickly\n* Comfortable using technology and navigating applications\n* Familiarity with commonly used apps and social media platforms is a plus\n* Ticketing system experience is not required\n* Willingness to learn, grow, and excel in a technical support environment\n\nPay: $20.00 per hour\n\nWork Location: Remote","company":"Intersect Group","rawCompany":"intersect group","city":"Mesa","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-10-10T09:04:21.482Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Technician I","description":"*Overview*\n\nWe are seeking motivated and customer-focused individuals to join our Technical Support team. In this role, you will provide first-level technical support to internal employees, assisting with system access, reservation support, and application-related questions.\n\nThis is an excellent opportunity for candidates looking to begin a career in IT and technical support in a collaborative, fast-paced environment.\n\n*Key Responsibilities*\n\n* Provide first-level technical support to internal staff members\n* Assist with:\n* Reservation-related issues\n* Application and system questions\n* New hire access requests\n* Handle inbound phone support and email communication\n* Transfer external callers to the appropriate department when necessary\n* Utilize Microsoft Teams for internal communication and collaboration\n* Maintain professionalism and excellent customer service while troubleshooting basic technical issues\n\n*Training*\n\n* Comprehensive paid training program lasting approximately 4 weeks\n* Candidates with strong technical aptitude may begin taking supervised calls within 2 weeks\n* Training includes:\n* Introduction to company systems and applications\n* Shadowing experienced team members\n* Hands-on learning and live support practice\n\n*Qualifications/Experience*\n\n* Entry-level IT experience preferred (0–1 year)\n* Customer service experience is a plus\n\n*Education*\n\n* High school diploma or equivalent required\n\n*Skills & Qualifications*\n\n* Basic proficiency with Microsoft Office Suite\n* Strong customer service mindset and communication skills\n* Ability to learn technical terminology and new systems quickly\n* Comfortable using technology and navigating applications\n* Familiarity with commonly used apps and social media platforms is a plus\n* Ticketing system experience is not required\n* Willingness to learn, grow, and excel in a technical support environment\n\nPay: $20.00 per hour\n\nWork Location: Remote","datePosted":"2026-10-10T09:04:21.482Z","dateModified":"2026-10-10T09:04:21.482Z","hiringOrganization":{"@type":"Organization","name":"Intersect Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mesa","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6a2b0a0db7de6bdd4e32df7d"},"url":"https://jobsearcher.com/jobs/6a2b0a0db7de6bdd4e32df7d"}}