{"schemaVersion":"jobsearcher.job.v1","id":"6a256c4a56d5ee39657c19a5","url":"https://jobsearcher.com/jobs/6a256c4a56d5ee39657c19a5","canonicalUrl":"https://jobsearcher.com/jobs/6a256c4a56d5ee39657c19a5","title":"Customer Support Representative","description":"Company Description Gameon World is the world’s first direct-revenue gaming platform, where players can win real money while enjoying interactive gameplay. The platform empowers creators to monetize their own games and experiences, creating a dynamic ecosystem of user-generated content. By connecting players and creators in a shared environment, Gameon World focuses on innovation, engagement, and fair opportunities for all participants. Team members join a growing organization that values creativity, transparent rewards, and a customer-first mindset in the gaming industry.Role Description The Customer Support Representative is a on-site role based in Sri Lanka, OR. In this position, you will respond to player and creator inquiries via email, chat, and phone, providing clear, timely, and respectful support. You will troubleshoot account, payment, and gameplay issues, guide users through platform features, and escalate complex cases to the appropriate internal teams. Day-to-day responsibilities include documenting interactions, tracking common issues, and contributing feedback to improve help content and user experience. You will collaborate with product and operations teams to ensure consistent service quality and uphold Gameon World’s standards for reliability and trust.QualificationsCandidates should possess strong Customer Support and Customer Service skills, with a focus on empathetic and solution-oriented interactions.Candidates should possess solid Communication skills, including clear written and verbal communication across diverse user groups.Candidates should possess Troubleshooting skills, with the ability to identify issues, follow defined procedures, and offer practical resolutions.Candidates should possess a focus on Customer Satisfaction, including active listening and follow-through to ensure positive outcomes.Comfort working with online platforms or gaming products; prior experience in tech or gaming support is beneficial.Ability to work on-site in Remote, OR, manage part-time schedules, and handle multiple requests in a fast-paced environment.Basic proficiency with support tools and ticketing systems; familiarity with FAQ and knowledge-base maintenance is a plus.High school diploma or equivalent required; further education in communications, business, or related fields is beneficial.","company":"Gameon World","rawCompany":"gameon world","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-09-08T08:54:50.683Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"39-3019.00","title":"Gambling Service Workers, All Other","slug":"gambling-service-workers-all-other"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"713290","title":"Other Gambling Industries","slug":"other-gambling-industries"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative","description":"Company Description Gameon World is the world’s first direct-revenue gaming platform, where players can win real money while enjoying interactive gameplay. The platform empowers creators to monetize their own games and experiences, creating a dynamic ecosystem of user-generated content. By connecting players and creators in a shared environment, Gameon World focuses on innovation, engagement, and fair opportunities for all participants. Team members join a growing organization that values creativity, transparent rewards, and a customer-first mindset in the gaming industry.Role Description The Customer Support Representative is a on-site role based in Sri Lanka, OR. In this position, you will respond to player and creator inquiries via email, chat, and phone, providing clear, timely, and respectful support. You will troubleshoot account, payment, and gameplay issues, guide users through platform features, and escalate complex cases to the appropriate internal teams. Day-to-day responsibilities include documenting interactions, tracking common issues, and contributing feedback to improve help content and user experience. You will collaborate with product and operations teams to ensure consistent service quality and uphold Gameon World’s standards for reliability and trust.QualificationsCandidates should possess strong Customer Support and Customer Service skills, with a focus on empathetic and solution-oriented interactions.Candidates should possess solid Communication skills, including clear written and verbal communication across diverse user groups.Candidates should possess Troubleshooting skills, with the ability to identify issues, follow defined procedures, and offer practical resolutions.Candidates should possess a focus on Customer Satisfaction, including active listening and follow-through to ensure positive outcomes.Comfort working with online platforms or gaming products; prior experience in tech or gaming support is beneficial.Ability to work on-site in Remote, OR, manage part-time schedules, and handle multiple requests in a fast-paced environment.Basic proficiency with support tools and ticketing systems; familiarity with FAQ and knowledge-base maintenance is a plus.High school diploma or equivalent required; further education in communications, business, or related fields is beneficial.","datePosted":"2026-09-08T08:54:50.683Z","dateModified":"2026-09-08T08:54:50.683Z","hiringOrganization":{"@type":"Organization","name":"Gameon World","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6a256c4a56d5ee39657c19a5"},"url":"https://jobsearcher.com/jobs/6a256c4a56d5ee39657c19a5"}}