Office Manager

Behavioral Framework – a leading provider of ABA therapy to children diagnosed with autism - is looking for an Office Manager!Position OverviewThe Office Manager ensures smooth and efficient operation of the office. This role is responsible for overseeing various administrative tasks, managing office resources, and ensuring a positive work environment for all employees.Behavioral Framework HighlightsBehavioral Framework is devoted to the pursuit of providing excellent, honest, and compassionate care within the autism community. We believe in the dedication and passion of our professional team and the science behind ABA to make a difference in the families and children we serve. Ranked on the Inc. 5000 list for 3 consecutive years. 1 of 4 Autism providers in the country to earn 3-year accreditation + telehealth from the Behavioral Health Center of Excellence. Job DutiesOffice Maintenance and ManagementEnsure all incoming visitors are greeted, screened and announced.Answer all incoming phone calls and direct calls/inquiries to the necessary departments as needed following the outlined processEnsure office common areas, conference rooms, kitchen/lunchroom area are clean and orderly.Act as a point of contact for employees and caregivers addressing their inquiries and concerns related to office operations.Prepare and package all client materials for distribution (new and established clients)Store materials and supplies in designated areas, ensuring they are easily accessible and properly labeled.Receive, inspect, and record incoming materials and supplies such as educational and clinical resources, toys, art supplies, binders and client records.Maintain records of material distribution, including quantities and recipients.Oversee & maintain proper tracking of inventory (office and clinical supplies) to ensure proper stockReview and collaborate with headquarters on all material and office purchases.Oversee the distribution of all incoming and outgoing mail, deliveries, and packages.Act as point of contact for all office/building equipment repairs, maintenance issues, and building updates.Collaborate with Marketing and Human Resources in organizing materials for employee events, training sessions, and team-building activities.Collaborate with Clinical Teams in organizing materials onboarding/training sessionsAssist in the onboarding process for new employees, providing necessary resources, information and equipment.In collaboration with the IT department, oversee the implementation and maintenance of office technology, including computer systems, software, communication tools, and troubleshooting basic IT issues.Provide general office administrative and clerical support as needed.Administrative and Operational support tasks Support Pathways intake team with onsite collection of questionnaires, consents, and insurance information.Support operational data entry in key systems including TheraDriver, Lumary, Simple Practice, etc. Support billing function to facilitate information gathering/exchange with 3rd party vendor.Assist with preparing reports on inventory levels, usage, and trends for management review.Provide support to various departments, assisting in the completion of tasks and projects as needed.Other duties as assigned.Education And Experience RequirementBachelor’s degree.Minimum 2 years’ experience of varied and progressive office management responsibilities. Hands-on and proficient knowledge with Microsoft office, Word, Excel, and SharePoint, Zoom, Dropbox.Knowledge, Skills And AbilitiesAdvanced knowledge of computers and systems.Good analytical and problem-solving skills.Good interpersonal and organizational skills.Knowledge of data gathering techniques, such as research or files analysis, to obtain technical and administrative materials for organizational use.Knowledge of principles and practices of organization, planning, records management, research, and general administration.Ability to communicate effectively both verbally and in writing with staff, employees, and public. Ability to operate standard office equipment including but not limited to computers (Apple and PC), printers, IP phones, mail machine, etc.Accurate worker with attention to detail and deadlines.WORK ENVIRONMENT, EQUIPMENT, AND PHYSICAL DEMANDSProlonged periods sitting at a desk and working on a computer.Ability to work in a fast-paced environment.Ability to work 40 hours per week.Ability to work cooperatively with others.Must comply with practice policies and procedures.Requires daily in-office work. It does not meet the requirements of regular telecommuting.Physical activities include sitting for long periods of time, walking, bending, kneeling.Must be able to reach, pull, and push.Requires manual dexterity, auditory and visual skills.Ability to lift up to 40 lbs.Salary: $70,000-$80,000EOEBehavioral Framework is committed to equitable treatment for all employees, clients, and their families. We welcome and respect the diversity of the families we serve, and we focus our organizational efforts to build a culture of respect, dignity, fairness, caring, equality, and self-esteem.We believe our strength comes from the shared experiences of our employees, clients, and community. We pride ourselves on serving a diverse population and always seeking to hire, retain, and promote from a wide variety of backgrounds.#Raleigh