Lead Sales Development Representative

About SuiteOpSuiteOp is a property operations platform built for the modern hospitality operator — managing smart devices, deploying next-gen guest experiences via web apps, and field teams across large portfolios. We integrate with everything from smart locks to payment processors, and serve operators running thousands of units across short-term rentals and boutique hotels.We're a lean, seed-stage team ($3M+ raised) that ships like a company many times our size. The reason: we build with AI, not just for it. Claude Code, Cursor, and Copilot aren't afterthoughts here — they're core to how we work every day.We're in the middle of a clean-room rebuild: migrating from a legacy no-code platform to a hand-crafted TypeScript monorepo. New database, new API layer, new dashboard, new mobile app — all being built from the ground up, right now. It's the most interesting moment to join.Sales Development Representative (NYC)We've achieved strong product-market fit and are scaling our outbound engine in North America. We're looking for a relentless, phone-first, AI-forward SDR to join our NYC office and become the tip of the spear for SuiteOp's growth.At SuiteOp, AI is how we get leverage, but it's not how we close. Our sales team uses AI to research accounts, personalize outreach at scale, prep for calls, and operate faster than traditional sales teams. But when the phone rings, it's you on the other end. Property managers don't buy from bots, they buy from operators who understand their business, ask sharp questions, and earn trust in real time. We're looking for someone who uses AI to sharpen every human interaction, not replace it.This isn't a role for someone who wants to hide behind AI-generated LinkedIn messages. You'll be dialing 100+ times a day, booking 4 demos daily, and owning the top of the funnel for our Account Executive team. If you love the phone, thrive on rejection, use AI to 10x your prep, and know that the conversation itself is where deals are won, keep reading.Key ResponsibilitiesMake 100+ outbound dials per day to property managers and hospitality operators across North AmericaBook 4 qualified demos per day for our Account Executive teamOwn your pipeline, research accounts, craft personalized outreach, and follow up relentlessly until you get a yes or a hard noLeverage AI tools (ChatGPT, Claude, Clay, Apollo AI, Gong, etc.) to research accounts, personalize messaging, and prep for every callRun multi-touch outbound sequences across phone, email, and LinkedIn, powered by AI-assisted personalization, delivered with your voiceQualify inbound leads and route them to the right AE with crisp handoff notesMaster our ICP, pain points, and talk tracks within 30 days, so you can hold a real conversation without a scriptUpdate CRM obsessively, every call, every note, every next stepPartner with AEs to build territory plans and attack target account lists togetherFeed market intel back to marketing and product, what's landing, what's not, and whyExperiment with new AI workflows and share wins with the team, we promote the buildersRepresent SuiteOp at local NYC industry events and meetupsCompensationOn-Target Earnings (OTE): $100,000 - $125,000Competitive base salary + uncapped commissionEquity ownership in SuiteOp401k matchHealth insuranceFully in-office role at our NYC headquartersRequired Skills & Experience1+ years of outbound SDR/BDR experience at a B2B SaaS company, ideally selling to SMBs or mid-marketProven phone-first track record, you've hit 100+ dials/day and consistently booked meetings through real conversations, not automation aloneHands-on experience using AI tools (ChatGPT, Claude, Perplexity, etc.) in a sales or work context, you have specific examples of how AI has made you faster or betterHistory of over-achievement, show us the quarters you finished at 120%+Exceptional verbal communication, you sound confident, curious, and human on the phone; you can read a room (even over the phone) and adapt in real timeThick skin and short memory, you treat rejection as data, not defeatStrong written chops, your cold emails get opened and replied to because they sound like you, not like GPTComfortable with modern sales stack (CRM, dialers, sequencers, sales intel, AI research tools)Self-starter mentality, you don't wait for a manager to tell you to make the next callGritty, competitive, coachableIdeal CandidateExperience selling into hospitality, property management, real estate, or adjacent industriesHas run a dialer like Orum, Nooks, or ConnectAndSell at volumeUses AI daily as a force multiplier, you've built prompts, GPTs, or workflows that speed up research, writing, or prospecting, but you know when to put the tools down and pick up the phoneBelieves the best outreach blends AI leverage with genuine human curiosity, generic AI-generated blasts make you cringeCurious about the cutting edge, you follow AI developments, test new tools, and share what worksMultilingual (Spanish a plus given our LATAM expansion)Former D1 athlete, performer, or anyone who's lived in high-rep, high-feedback environmentsLives for the hunt, you get a genuine thrill from a cold prospect saying "yeah, let's set up that demo"Process-oriented but not robotic, you can deviate from the script when a conversation gets realWhat Success Looks Like In The First 90 DaysRamp to full activity (100 dials, 4 demos/day) by end of month 2Book 60+ qualified demos that convert to opportunities for your AEsDevelop deep product and ICP mastery, you can handle any objection on the first call, in your own wordsBuild at least one AI-powered workflow that measurably improves your (or the team's) outputContribute at least 3 refinements to our outbound playbook based on what you're hearing on the phonesBuild a target account list and territory plan you ownSource at least one closed-won deal that starts in your top-of-funnelWhy Join NowJoin at the inflection point, we have PMF, a product customers love, and we're building the outbound machine that takes us to the next levelWork at an AI-forward company that invests in the best tools, and still believes real relationships are built one conversation at a timeWork alongside founders and a sales leadership team that coaches daily and rewards resultsUncapped commission with a comp plan designed for overachieversNYC office with energy, accountability, and a team that wants to win togetherIf you love the phone, hate participation trophies, use AI as a sharp tool (not a crutch), and want to join the scrappiest team in hospitality SaaS, we want to meet you.The Pay Range For This Role Is75,000 - 90,000 USD per year(New York)