{"schemaVersion":"jobsearcher.job.v1","id":"69fd55cbf711a4e1a47b206e","url":"https://jobsearcher.com/jobs/69fd55cbf711a4e1a47b206e","canonicalUrl":"https://jobsearcher.com/jobs/69fd55cbf711a4e1a47b206e","title":"System Engineer, Platform Operations: HaloPSA","description":"Department: Network Operations Center (NOC)Location: NapaCompensation: $90,000 - $120,000 / yearDescriptionLocation | Napa, CA headquarters or US remote. Pacific-hours overlap preferred.You're the kind of person who builds systems that matter. You're sharp, resourceful, and calm under pressure—the one people count on when platforms need to work flawlessly. You love solving problems, reducing friction, and creating moments where teams can focus on strategy because you've got the infrastructure handled.But lately, you might be craving a team that matches your standards—where technical excellence and strategic impact go hand in hand.That's where Endsight comes in.Who We AreEndsight is a fast-growing IT Managed Service Provider built on one core belief:When we help others thrive, we thrive too.We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you'll grow quickly, connect deeply, and do work that truly matters.Purpose—What You'll DoYou'll become the technical subject matter expert for HaloPSA as it becomes the backbone of how Endsight manages clients and operations. You're joining the implementation team through go-live, then taking ownership as the platform grows. You’ll own platform administration, process improvement, automation, and training the team to run HaloPSA efficiently and consistently.Your days will include:Serving as the subject matter expert for HaloPSA, guiding the team through complex platform administration and strategic improvementsLeading the HaloPSA implementation from migration through go-live, working closely with leadership to ensure a smooth transition from ConnectWiseDesigning dashboards, reporting, and operational metrics that improve visibility, compliance, and business valueDeveloping standard work and documentation that reduces tribal knowledge and enables the entire NOC team to support HaloPSA consistentlyIdentifying and implementing automation and process improvements across HaloPSA and integrated platforms to reduce operational frictionTaking escalations and solving complex platform-related issues that span multiple teamsCollaborating with Development, Automation, and all value streams to continuously improve platform workflows and organizational efficiencyWho Thrives HereYou'll fit right in if you:Take pride in helping others succeedLove mastering your tools and improving your craftCommunicate clearly and stay composed under pressureAre energized by teamwork and mutual respectWant to grow in a place where your success helps everyone winQualifications: Required:5+ years of experience in systems engineering, platform administration, or infrastructure operations in an MSP or technical services environmentHands-on experience administering a PSA or ticketing platform (ConnectWise, HaloPSA, Autotask, or similar), including workflows, automation rules, and reportingAzure and Microsoft 365 administration experience, including enterprise applications, identity integrations, and partner delegated accessStrong PowerShell or similar scripting experience, used routinely to automate platform operations and reportingWorking knowledge of SQL for reporting and operational analyticsDemonstrated ability to develop operational standards, processes, and documentationStrong troubleshooting and systems engineering skills with a process-oriented mindsetPreferred:Hands-on HaloPSA administration and configurationAPI and integration experience connecting RMM, documentation, accounting, and email toolAsset and configuration management experience (CMDB, asset lifecycle)HaloPSA certification or ITIL certificationExperience leading platform migrations or go-live implementationsBackground reducing organizational dependency on tribal knowledge through repeatable processes and training programsJoin a Team That's All-In on Helping You ThriveIf you're ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong.Apply today and let's build something excellent together.Benefits…What You'll GetMedical: Company pays 100% of the base plan for the employee and familyDental & Vision401(k) with employer matchingAccrued Paid Time Off9 Paid HolidaysCareer Development support and programs","company":"Endsight","rawCompany":"endsight","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-10-22T10:34:47.654Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"System Engineer, Platform Operations: HaloPSA","description":"Department: Network Operations Center (NOC)Location: NapaCompensation: $90,000 - $120,000 / yearDescriptionLocation | Napa, CA headquarters or US remote. Pacific-hours overlap preferred.You're the kind of person who builds systems that matter. You're sharp, resourceful, and calm under pressure—the one people count on when platforms need to work flawlessly. You love solving problems, reducing friction, and creating moments where teams can focus on strategy because you've got the infrastructure handled.But lately, you might be craving a team that matches your standards—where technical excellence and strategic impact go hand in hand.That's where Endsight comes in.Who We AreEndsight is a fast-growing IT Managed Service Provider built on one core belief:When we help others thrive, we thrive too.We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you'll grow quickly, connect deeply, and do work that truly matters.Purpose—What You'll DoYou'll become the technical subject matter expert for HaloPSA as it becomes the backbone of how Endsight manages clients and operations. You're joining the implementation team through go-live, then taking ownership as the platform grows. You’ll own platform administration, process improvement, automation, and training the team to run HaloPSA efficiently and consistently.Your days will include:Serving as the subject matter expert for HaloPSA, guiding the team through complex platform administration and strategic improvementsLeading the HaloPSA implementation from migration through go-live, working closely with leadership to ensure a smooth transition from ConnectWiseDesigning dashboards, reporting, and operational metrics that improve visibility, compliance, and business valueDeveloping standard work and documentation that reduces tribal knowledge and enables the entire NOC team to support HaloPSA consistentlyIdentifying and implementing automation and process improvements across HaloPSA and integrated platforms to reduce operational frictionTaking escalations and solving complex platform-related issues that span multiple teamsCollaborating with Development, Automation, and all value streams to continuously improve platform workflows and organizational efficiencyWho Thrives HereYou'll fit right in if you:Take pride in helping others succeedLove mastering your tools and improving your craftCommunicate clearly and stay composed under pressureAre energized by teamwork and mutual respectWant to grow in a place where your success helps everyone winQualifications: Required:5+ years of experience in systems engineering, platform administration, or infrastructure operations in an MSP or technical services environmentHands-on experience administering a PSA or ticketing platform (ConnectWise, HaloPSA, Autotask, or similar), including workflows, automation rules, and reportingAzure and Microsoft 365 administration experience, including enterprise applications, identity integrations, and partner delegated accessStrong PowerShell or similar scripting experience, used routinely to automate platform operations and reportingWorking knowledge of SQL for reporting and operational analyticsDemonstrated ability to develop operational standards, processes, and documentationStrong troubleshooting and systems engineering skills with a process-oriented mindsetPreferred:Hands-on HaloPSA administration and configurationAPI and integration experience connecting RMM, documentation, accounting, and email toolAsset and configuration management experience (CMDB, asset lifecycle)HaloPSA certification or ITIL certificationExperience leading platform migrations or go-live implementationsBackground reducing organizational dependency on tribal knowledge through repeatable processes and training programsJoin a Team That's All-In on Helping You ThriveIf you're ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong.Apply today and let's build something excellent together.Benefits…What You'll GetMedical: Company pays 100% of the base plan for the employee and familyDental & Vision401(k) with employer matchingAccrued Paid Time Off9 Paid HolidaysCareer Development support and programs","datePosted":"2026-10-22T10:34:47.654Z","dateModified":"2026-10-22T10:34:47.654Z","hiringOrganization":{"@type":"Organization","name":"Endsight","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"69fd55cbf711a4e1a47b206e"},"url":"https://jobsearcher.com/jobs/69fd55cbf711a4e1a47b206e"}}