{"schemaVersion":"jobsearcher.job.v1","id":"69c8fa5dbc80e0bc6a948d4a","url":"https://jobsearcher.com/jobs/69c8fa5dbc80e0bc6a948d4a","canonicalUrl":"https://jobsearcher.com/jobs/69c8fa5dbc80e0bc6a948d4a","title":"IT Support Analyst I","description":"Req #: 0000246230\r\nCategory: Information Technology and Systems / Clinical Informatics\r\nStatus: Full-Time\r\nShift: Day\r\nFacility: RWJBarnabas Health Corporate Services\r\nDepartment: IT&S Service Applications\r\nPay Range: $26.25 - $37.07 per hour\r\nLocation: 95 Old Short Hills Road, West Orange, NJ 07052\r\nJob Title: IT Support Analyst I\r\nLocation: SBC Corporation\r\nDepartment Name: IT&S Service Applications\r\nReq #: 0000246230\r\nStatus: Hourly\r\nShift: Day\r\nPay Range: $26.25 - $37.07 per hour\r\nPay Transparency\r\nThe above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.\r\nThe compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.\r\nJob Overview\r\nThe IT Support Analyst I plays a key role in supporting and maintaining RWJBarnabas Health users, systems, and infrastructure. This position is responsible for coordinating, troubleshooting, and fulfilling incidents and service requests through established service management processes while adhering to all organizational policies and procedures,\r\nThe analyst must consistently represent the organization in a professional, positive, and enthusiastic manner by delivering exceptional customer service and supporting the company's mission and vision.\r\nQualifications\r\nBachelor's degree in computer science, Information Systems, Business Administration or related field preferred. Experience in healthcare field is helpful but not required. Industry certifications preferred (Microsoft, CompTIA, HDI).\r\nAt least 1-2 years of experience supporting large organizations in a customer support role.\r\nMust have strong customer service and excellent communication skills.\r\nMust have experience using ITSM tools such as ServiceNow, Remedy, Ivanti, etc.\r\nCustomer Support & Issue Resolution\r\nRespond to customer issues and service requests submitted through the service portal and live chat within established timeframes and service-level expectations.\r\nProvide first-level technical support for computer hardware, software, mobile devices, telecom, and basic networking issues.\r\nPrioritize and resolve problems by following established priority guidelines, ensuring all assignments are completed accurately, promptly, and within SLA commitments.\r\nTechnical Troubleshooting & Escalation\r\nPerform initial diagnosis, troubleshooting, and resolution of routine technical issues using documented procedures and knowledge articles.\r\nCollaborate with senior analysts and cross-functional teams to escalate and resolve complex or high-impact technical problems.\r\nMaintain awareness of system changes, new technologies, and best practices to improve troubleshooting effectiveness.\r\nDocumentation & Ticket Management\r\nDocument all customer interactions, including symptoms, troubleshooting steps, solutions, and recommendations, in the ITSM ticketing system.\r\nProvide timely updates on ticket status to ensure customers and team members remain informed throughout the resolution process.\r\nConsistently meet key performance metrics such as ticket volume, SLA compliance, and mean time to resolve.\r\nCompliance, Security, & Quality Standards\r\nEnsure all support activities comply with company policies, procedures, and applicable security and privacy regulations.\r\nFollow established workflows, escalation paths, and quality standards to maintain consistency and reliability in service delivery.\r\nProtect sensitive information by adhering to data handling, access control, and confidentiality requirements.\r\nCollaboration, Professional Growth & Additional Responsibilities\r\nWork closely with peers, senior analysts, and other IT teams to support shared goals and improve overall service quality.\r\nParticipate in ongoing training to stay current with system updates, organizational changes, and industry trends.\r\nPerform additional duties and responsibilities as assigned by management to support departmental operations.\r\nPerform other duties as assigned\r\nOther Duties\r\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\r\nBenefits And Perks\r\nAt RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support employees' physical, emotional, social, and financial health.\r\nPaid Time Off (PTO)\r\nMedical and Prescription Drug Insurance\r\nDental and Vision Insurance\r\nRetirement Plans\r\nShort & Long Term Disability\r\nLife & Accidental Death Insurance\r\nTuition Reimbursement\r\nHealth Care/Dependent Care Flexible Spending Accounts\r\nWellness Programs\r\nVoluntary Benefits (e.g., Pet Insurance)\r\nDiscounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!\r\nChoosing RWJBarnabas Health!\r\nRWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.\r\nWe honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.\r\nRWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey - whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.\r\nEqual Opportunity Employer\r\nRWJBarnabas Health is an Equal Opportunity Employer\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"West Orange","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-08-12T00:51:33.766Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Analyst I","description":"Req #: 0000246230\r\nCategory: Information Technology and Systems / Clinical Informatics\r\nStatus: Full-Time\r\nShift: Day\r\nFacility: RWJBarnabas Health Corporate Services\r\nDepartment: IT&S Service Applications\r\nPay Range: $26.25 - $37.07 per hour\r\nLocation: 95 Old Short Hills Road, West Orange, NJ 07052\r\nJob Title: IT Support Analyst I\r\nLocation: SBC Corporation\r\nDepartment Name: IT&S Service Applications\r\nReq #: 0000246230\r\nStatus: Hourly\r\nShift: Day\r\nPay Range: $26.25 - $37.07 per hour\r\nPay Transparency\r\nThe above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.\r\nThe compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.\r\nJob Overview\r\nThe IT Support Analyst I plays a key role in supporting and maintaining RWJBarnabas Health users, systems, and infrastructure. This position is responsible for coordinating, troubleshooting, and fulfilling incidents and service requests through established service management processes while adhering to all organizational policies and procedures,\r\nThe analyst must consistently represent the organization in a professional, positive, and enthusiastic manner by delivering exceptional customer service and supporting the company's mission and vision.\r\nQualifications\r\nBachelor's degree in computer science, Information Systems, Business Administration or related field preferred. Experience in healthcare field is helpful but not required. Industry certifications preferred (Microsoft, CompTIA, HDI).\r\nAt least 1-2 years of experience supporting large organizations in a customer support role.\r\nMust have strong customer service and excellent communication skills.\r\nMust have experience using ITSM tools such as ServiceNow, Remedy, Ivanti, etc.\r\nCustomer Support & Issue Resolution\r\nRespond to customer issues and service requests submitted through the service portal and live chat within established timeframes and service-level expectations.\r\nProvide first-level technical support for computer hardware, software, mobile devices, telecom, and basic networking issues.\r\nPrioritize and resolve problems by following established priority guidelines, ensuring all assignments are completed accurately, promptly, and within SLA commitments.\r\nTechnical Troubleshooting & Escalation\r\nPerform initial diagnosis, troubleshooting, and resolution of routine technical issues using documented procedures and knowledge articles.\r\nCollaborate with senior analysts and cross-functional teams to escalate and resolve complex or high-impact technical problems.\r\nMaintain awareness of system changes, new technologies, and best practices to improve troubleshooting effectiveness.\r\nDocumentation & Ticket Management\r\nDocument all customer interactions, including symptoms, troubleshooting steps, solutions, and recommendations, in the ITSM ticketing system.\r\nProvide timely updates on ticket status to ensure customers and team members remain informed throughout the resolution process.\r\nConsistently meet key performance metrics such as ticket volume, SLA compliance, and mean time to resolve.\r\nCompliance, Security, & Quality Standards\r\nEnsure all support activities comply with company policies, procedures, and applicable security and privacy regulations.\r\nFollow established workflows, escalation paths, and quality standards to maintain consistency and reliability in service delivery.\r\nProtect sensitive information by adhering to data handling, access control, and confidentiality requirements.\r\nCollaboration, Professional Growth & Additional Responsibilities\r\nWork closely with peers, senior analysts, and other IT teams to support shared goals and improve overall service quality.\r\nParticipate in ongoing training to stay current with system updates, organizational changes, and industry trends.\r\nPerform additional duties and responsibilities as assigned by management to support departmental operations.\r\nPerform other duties as assigned\r\nOther Duties\r\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\r\nBenefits And Perks\r\nAt RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support employees' physical, emotional, social, and financial health.\r\nPaid Time Off (PTO)\r\nMedical and Prescription Drug Insurance\r\nDental and Vision Insurance\r\nRetirement Plans\r\nShort & Long Term Disability\r\nLife & Accidental Death Insurance\r\nTuition Reimbursement\r\nHealth Care/Dependent Care Flexible Spending Accounts\r\nWellness Programs\r\nVoluntary Benefits (e.g., Pet Insurance)\r\nDiscounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!\r\nChoosing RWJBarnabas Health!\r\nRWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.\r\nWe honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.\r\nRWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey - whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.\r\nEqual Opportunity Employer\r\nRWJBarnabas Health is an Equal Opportunity Employer\r\nJ-18808-Ljbffr","datePosted":"2026-08-12T00:51:33.766Z","dateModified":"2026-08-12T00:51:33.766Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"West Orange","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"69c8fa5dbc80e0bc6a948d4a"},"url":"https://jobsearcher.com/jobs/69c8fa5dbc80e0bc6a948d4a"}}