Product Support Sales Representative - Aggregate Equipment - PA, WV, MD

Job Description Product Support Sales Representative (PSSR) in the heavy equipment aggregate industry plays a vital role in connecting customers with the necessary parts, service, and support to ensure their equipment operates efficiently and profitably. Key Responsibilities and Duties: Customer Relationship Management: Develop and maintain strong relationships with existing and potential customers within an assigned territory, focusing on customer satisfaction and fostering long-term partnerships. Parts and Service Sales: Identify customer needs for heavy equipment parts, service, and small equipment and offer appropriate solutions, including machine evaluations, rebuild options, and parts recommendations. Technical Support and Consultation: Provide technical assistance, troubleshoot equipment issues, and guide customers on machine performance enhancement. Sales and Quote Management: Prepare equipment and service quotes, track sales activities, and ensure the timely processing of sales paperwork. Market Intelligence: Stay informed about industry trends, competitor activities, and new product developments to identify sales opportunities and inform sales strategies. Collaboration: Work closely with other departments like parts and service to ensure customer needs are met efficiently. Training and Development: Continuously learn about company products, policies, and procedures through training and education programs. Reporting: Provide regular reports to management on customer activity, sales leads, and market intelligence. * Qualifications and Requirements: Experience: Often requires a minimum of 2 years of experience in sales, service, or parts within the heavy construction or aggregate industry. Technical Knowledge: A good understanding of heavy equipment, specifically in the aggregate industry, and the ability to quickly learn about new product lines. Sales Skills: Strong selling, negotiation, and presentation skills are essential. Interpersonal Skills: Excellent communication, customer service, and relationship-building abilities are crucial. Organizational Skills: Effective time management, territory planning, and the ability to manage multiple projects are important. Computer Skills: Proficiency in using CRM software, Microsoft Office Suite, and other relevant software is often required. Other: A valid driver's license, willingness to travel, and a positive attitude are usually expected. A PSSR in the heavy equipment aggregate industry is a relationship-focused sales professional who serves as a crucial link between the equipment provider and the customer, aiming to maximize equipment performance and customer satisfaction through expert product support and service sales. Job Type: Full-time Pay: From $55,000.00 per year Work Location: On the road