{"schemaVersion":"jobsearcher.job.v1","id":"69486a7cc7e253b7b0976938","url":"https://jobsearcher.com/jobs/69486a7cc7e253b7b0976938","canonicalUrl":"https://jobsearcher.com/jobs/69486a7cc7e253b7b0976938","title":"Network Administrator","description":"OVERVIEW\r\nThe Network Administrator II provides advanced network engineering and systems infrastructure support to the Service Delivery Team. This position handles escalated network infrastructure requests, complex systems administration issues, network design and implementation projects, and proactive monitoring of client environments.\r\nThe Network Administrator II must possess strong networking expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.\r\nRESPONSIBILITIES & TASKS\r\nHELPDESK ESCALATIONS & SUPPORT\r\nHandle escalated tickets from the helpdesk team on complex network and systems issues\r\nProvide advanced troubleshooting for network infrastructure problems affecting client operations\r\nResolve technical issues related to servers, operating systems, applications, and network connectivity\r\nMentor junior technicians by answering high-level technical questions and providing guidance\r\nAssist other team members with network troubleshooting and onsite challenges\r\nTICKETING SYSTEM & DOCUMENTATION\r\nUse ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests\r\nManage and record all work in the ticketing system with accurate billing time and notes\r\nMaintain documentation of network designs, configurations, and procedures in ITBoost\r\nCreate and update Standard Operating Procedures (SOPs) for network operations and maintenance\r\nEnsure all network changes and incidents are properly documented and communicated\r\nSplit tickets with multiple issues into individual tickets for proper tracking\r\nPROJECT WORK\r\nSupport the project team with network design and implementation for client deployments\r\nSupport network upgrades, migrations, and infrastructure optimization initiatives\r\nCollaborate on complex multi-site and hybrid network projects\r\nCOMMUNICATION, REPORTING & RISK\r\nCreate and maintain documentation for on-site processes\r\nEscalate tickets requiring Service Delivery Manager support\r\nCommunicate ticket status to clients at every step of the way\r\nNotify clients of any changes or outages related to their issues\r\nIdentify, communicate, and mitigate potential risks to the Service Delivery Manager and clients\r\nTEAM WORK\r\nFollow the schedule provided by the Service Delivery Manager or Service Coordinator\r\nAdhere to all company security procedures and maintain vigilance for security issues\r\nIdentify opportunities for improvement and make constructive suggestions for change\r\nContribute to innovative process improvements\r\nSKILLS & ATTRIBUTES\r\nDESIRED\r\n2+ years of hands-on experience in high-level network maintenance, configuration, and administration\r\nGreat communication skills, founded in being a good listener\r\nStrong systems administration knowledge and experience with Windows Server and Azure environments\r\nAdvanced knowledge of network design principles and enterprise network architectures\r\nStrong experience with SonicWall firewalls and network security appliances\r\nExperience and knowledge of working with the Microsoft 365 Platform\r\nExperience working with vendors for expedited troubleshooting of hardware and software systems\r\nProven experience configuring and troubleshooting VPN technologies\r\nAdvanced TCP/IP networking knowledge and network troubleshooting methodology\r\nAbility to communicate complex technical concepts clearly to both technical and non-technical stakeholders\r\nExceptional attention to detail with strong organizational skills\r\nAbility to keep up with and adapt to the fast-paced IT world\r\nAbility to answer and explain high-level technical networking and systems questions clearly\r\nExperience supporting Microsoft 365 or other cloud platforms from a network and systems perspective\r\nNICE TO HAVE\r\nExperience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager)\r\nExperience providing support via remote tools (Screen Connect)\r\nExperience handling technical service tickets\r\nProfessional IT Certifications such as CompTIA Network+ and Security+\r\nClient experience certifications such as Helpdesk Habits\r\nExperience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business\r\nWHAT WE OFFER\r\nCompetitive health, dental, and vision coverage\r\nAn easy-going environment and culture (we all enjoy what we do)\r\nSubscription to Cybrary.it for ongoing professional development\r\nCompany laptop and necessary equipment\r\nFlexible work-from-home arrangements after 90-day probationary period\r\n401(k) retirement plan\r\nCOMPENSATION\r\n$80,000 - $85,000\r\n(commensurate with experience)\r\nJ-18808-Ljbffr","company":"Enhanced Computing Solutions","rawCompany":"enhanced computing solutions","city":"Towson","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:59:34.248Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1241.00","title":"Computer Network Architects","slug":"computer-network-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Network Administrator","description":"OVERVIEW\r\nThe Network Administrator II provides advanced network engineering and systems infrastructure support to the Service Delivery Team. This position handles escalated network infrastructure requests, complex systems administration issues, network design and implementation projects, and proactive monitoring of client environments.\r\nThe Network Administrator II must possess strong networking expertise combined with solid systems administration knowledge to resolve complex infrastructure challenges spanning both domains. This role collaborates with the Engineering Team for strategic guidance and works closely with project teams to deliver enterprise-grade solutions. Additionally, this position supports and mentors junior technical staff by providing technical guidance and helping others develop their skills.\r\nRESPONSIBILITIES & TASKS\r\nHELPDESK ESCALATIONS & SUPPORT\r\nHandle escalated tickets from the helpdesk team on complex network and systems issues\r\nProvide advanced troubleshooting for network infrastructure problems affecting client operations\r\nResolve technical issues related to servers, operating systems, applications, and network connectivity\r\nMentor junior technicians by answering high-level technical questions and providing guidance\r\nAssist other team members with network troubleshooting and onsite challenges\r\nTICKETING SYSTEM & DOCUMENTATION\r\nUse ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests\r\nManage and record all work in the ticketing system with accurate billing time and notes\r\nMaintain documentation of network designs, configurations, and procedures in ITBoost\r\nCreate and update Standard Operating Procedures (SOPs) for network operations and maintenance\r\nEnsure all network changes and incidents are properly documented and communicated\r\nSplit tickets with multiple issues into individual tickets for proper tracking\r\nPROJECT WORK\r\nSupport the project team with network design and implementation for client deployments\r\nSupport network upgrades, migrations, and infrastructure optimization initiatives\r\nCollaborate on complex multi-site and hybrid network projects\r\nCOMMUNICATION, REPORTING & RISK\r\nCreate and maintain documentation for on-site processes\r\nEscalate tickets requiring Service Delivery Manager support\r\nCommunicate ticket status to clients at every step of the way\r\nNotify clients of any changes or outages related to their issues\r\nIdentify, communicate, and mitigate potential risks to the Service Delivery Manager and clients\r\nTEAM WORK\r\nFollow the schedule provided by the Service Delivery Manager or Service Coordinator\r\nAdhere to all company security procedures and maintain vigilance for security issues\r\nIdentify opportunities for improvement and make constructive suggestions for change\r\nContribute to innovative process improvements\r\nSKILLS & ATTRIBUTES\r\nDESIRED\r\n2+ years of hands-on experience in high-level network maintenance, configuration, and administration\r\nGreat communication skills, founded in being a good listener\r\nStrong systems administration knowledge and experience with Windows Server and Azure environments\r\nAdvanced knowledge of network design principles and enterprise network architectures\r\nStrong experience with SonicWall firewalls and network security appliances\r\nExperience and knowledge of working with the Microsoft 365 Platform\r\nExperience working with vendors for expedited troubleshooting of hardware and software systems\r\nProven experience configuring and troubleshooting VPN technologies\r\nAdvanced TCP/IP networking knowledge and network troubleshooting methodology\r\nAbility to communicate complex technical concepts clearly to both technical and non-technical stakeholders\r\nExceptional attention to detail with strong organizational skills\r\nAbility to keep up with and adapt to the fast-paced IT world\r\nAbility to answer and explain high-level technical networking and systems questions clearly\r\nExperience supporting Microsoft 365 or other cloud platforms from a network and systems perspective\r\nNICE TO HAVE\r\nExperience using ticketing systems, RMM tools, and PSA software (ConnectWise Manager)\r\nExperience providing support via remote tools (Screen Connect)\r\nExperience handling technical service tickets\r\nProfessional IT Certifications such as CompTIA Network+ and Security+\r\nClient experience certifications such as Helpdesk Habits\r\nExperience working on a helpdesk or for a Managed Service Provider (MSP) / IT Support Business\r\nWHAT WE OFFER\r\nCompetitive health, dental, and vision coverage\r\nAn easy-going environment and culture (we all enjoy what we do)\r\nSubscription to Cybrary.it for ongoing professional development\r\nCompany laptop and necessary equipment\r\nFlexible work-from-home arrangements after 90-day probationary period\r\n401(k) retirement plan\r\nCOMPENSATION\r\n$80,000 - $85,000\r\n(commensurate with experience)\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:59:34.248Z","dateModified":"2026-08-08T01:59:34.248Z","hiringOrganization":{"@type":"Organization","name":"Enhanced Computing Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Towson","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"69486a7cc7e253b7b0976938"},"url":"https://jobsearcher.com/jobs/69486a7cc7e253b7b0976938"}}