Care Coordinator (Remote)

About The OpportunityThe organization believes that mental health is just as important as physical health. It recognizes that mental health issues can be complex and multifaceted, and is dedicated to treating the whole person, not just the symptoms.The organization aims to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one’s overall well-being.The organization believes that by providing quality care that is both evidence-based and compassionate, it can empower individuals to take charge of their mental health and achieve their full potential. The team is passionate about making a positive impact on the lives of those struggling with mental health issues and strives to be a force for positive change in the field of mental healthcare.About The RoleThe organization is seeking a Care Coordinator to support patients who need mental health care outside of its platform. In this role, the individual will serve as a key connector between patients, their providers, and external healthcare organizations, ensuring smooth transitions to the right level of care, such as intensive outpatient programs, partial hospitalization programs, or specialty psychiatry.As a Care Coordinator, the individual will manage care coordination tasks in a fast-paced, detail-oriented environment. This role plays a critical part in helping patients navigate complex care decisions, while maintaining empathy and professionalism in all communications. This includes speaking directly with patients, external providers, and insurance representatives to ensure continuity of care.The individual will join a small but dedicated team of Care Coordinators within the Clinical Operations organization. The team prides itself on teamwork, operational excellence, and working together to overcome complex challenges.Required Qualifications2+ years of professional experience in customer-facing or care coordination roles1+ years of external-facing customer support experienceStrong systems fluency with the ability to quickly learn and adapt to new platformsAbility to recognize signs of patient crisis and escalate appropriatelyExperience working in a high-volume, fast-paced environmentProven ability to manage tasks within a queue- and SLA-driven workflowProficient in navigating CRMs, EMRs, and documentation toolsExperience collaborating cross-functionally with clinical, partnerships, and operations teams in a remote settingPreferred QualificationsWhile having the preferred qualifications enhances candidacy, having all of them is not mandatory. All interested applicants are encouraged to apply, even those who may not meet every preferred requirement.Experience with Zendesk and SalesforceExperience working in a clinical or healthcare environmentBackground in HIPAA-compliant documentation and handling of sensitive health informationDemonstrated cultural humility and experience serving diverse, underserved, or vulnerable communitiesBenefits And PerksAs part of the team, full-time employees receive:100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring the ability to meet both professional and personal commitmentsAttractive pay and benefits: Full transparency of pay ranges regardless of where an individual lives in the United StatesComprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA401(k) plan access: Start saving for the futureGenerous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fosteringEmployee Assistance Program (EAP): Support for mental and physical healthNew hire home office stipend: Set up a workspace for successQuarterly department stipend: Fund team-building activities or in-person gatheringsWellness events and lunch & learns: Explore a variety of engaging topicsCommunity and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for allTeam CultureThe organization believes that diversity, equity, and inclusion are fundamental to its mission of making mental healthcare work for everyone. The organization is dedicated to having a culture of inclusion that will support employees in feeling safe, seen, heard, and valued.Compensation$70.1K – $78.4K Offers Equity Range includes base salary, there is no bonus for this role.The range above represents the minimum and maximum for starting total cash in this role. The total cash offered is based on a combination of factors such as individual proficiency, pay equity, and experience level.DisclaimerSwooped isn’t the EOR (Employer of Record) for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer.