Senior Technical Product Manager

Job Description:Required Skills, Experience, & Abilities:Product Management Excellence:• 7+ years of product management experience building digital products, with at least 3 years in a senior or lead role• Proven track record of shipping successful products that delivered measurable customer and business outcomes• Experience owning product strategy end-to-end: from discovery through delivery to measuring impact• Deep understanding of modern product practices including continuous discovery, assumption testing, and outcome-based road mapping• Portfolio of products where you can demonstrate the progression from customer problem to shipped solution to measured impact AI/MLProduct Experience:• 1+ years of hands-on experience building and shipping AI/ML-powered products or features• Direct experience working with data science and ML engineering teams to scope, develop, and deploy machine learning models in productionUnderstanding of AI/ML product lifecycle:• data requirements, model training and evaluation, deployment considerations, monitoring, and continuous improvement• Experience with at least one of the following AI/ML applications: recommendation systems, personalization engines, natural language processing/LLMs, predictive analytics, computer vision, or conversational AI• Demonstrated ability to translate technical AI/ML capabilities into valuable customer experiences• Experience defining success metrics and quality standards for AI-powered features, including both model performance metrics and customer/business outcomesContinuous Discovery Practices:• Demonstrated experience conducting regular customer interviews and research as part of product development (not delegated to a research team)• Experience using opportunity solution trees, customer journey maps, or similar frameworks to visualize discovery work• Track record of running assumption tests, prototypes, and experiments to validate ideas before building• Comfortable working in ambiguity and making decisions with incomplete information, then learning quickly through experimentationCross-Functional Leadership:• Proven ability to influence and align diverse stakeholders including executives, engineering leaders, designers, and business partners• Experience leading product trios or cross-functional teams where decision-making is collaborative, not hierarchicalStrong communication skills:• can articulate strategy, rally teams around outcomes, and present to senior leadership• Experience managing complex products with multiple dependencies and stakeholdersStrongly Preferred Experience Domain Expertise:• Experience in telecommunications, consumer digital services, B2C/B2B2C products, or enterprise SaaS• Background in products serving millions of users at scale• Experience with personalization, recommendation systems, or customer engagement platforms• Understanding of digital commerce, subscription models, or customer lifecycle managementAdvanced AI/ML:• Experience with generative AI products or integrating LLMs (GPT, Claude, Gemini etc.) into customer-facing applications• Familiarity with responsible AI practices: bias detection, fairness, transparency, privacy, and ethical AI development• Experience with AI-powered customer service, conversational interfaces, or intelligent automation• Understanding of data pipelines, feature engineering, and the infrastructure needed to support ML at scale