{"schemaVersion":"jobsearcher.job.v1","id":"68ac1b78bccdb5392b4965f4","url":"https://jobsearcher.com/jobs/68ac1b78bccdb5392b4965f4","canonicalUrl":"https://jobsearcher.com/jobs/68ac1b78bccdb5392b4965f4","title":"Tech Support Admin","description":"Technical Support Admin\n\nRegular Position, Full Time\n\nSacramento, CA\n\nIf you are a forward-thinking professional interested in technical support, customer service, and problem-solving, we invite you to explore this opportunity! We are seeking an analytical and customer-focused Technical Support Admin to join our Elevator Controls team at Vantage Elevation. You'll play a hands-on role in supporting customers, coordinating technical documentation, and helping ensure quality and reliability across our operations.\n\nAbout Us\n\nVantage Elevation, LLC is an independent, industry-leading manufacturer of elevator components and systems with a long history of innovation and reliability. Founded in 1899, Vantage employes over 1,000 people across manufacturing sites and offices in the United States, Canada, and the United Kingdom. Through its family of brands, GAL Manufacturing, GAL Canada, Hollister-Whitney, Elevator Controls, Courion, Bore-Max, Thames Valley Controls, and Vertical Dimensions, Vantage supports nearly every electro-mechanical device used in modern elevators. Vantage’s mission is to safely connect people and communities by providing reliable elevator solutions. We support our teams, work closely with our customers, and hold ourselves accountable for quality, safety, and integrity in everything we do.\n\nRequirements\n\nWe are searching for a candidate with:\n\n2+ years of experience in customer service, technical support, or administrative roles.\n\nAssociate degree (A.A.) or higher preferred.\n\nPrevious hands-on technical work experience in a customer support environment preferred.\n\nStrong verbal and written communication skills; bilingual skills are a plus.\n\nProficiency with Microsoft Word and Excel.\n\nStrong organizational skills with the ability to manage multiple priorities and customer requests.\n\nDuties and Responsibilities\n\nA typical day may include:\n\nSupport customers with parts sales inquiries, quotations, order processing, and status updates via phone, email, and other communication channels.\n\nProcess parts orders and prepare order confirmations, shipment documentation, tracking information, and customer support tickets.\n\nAdminister Return Material Authorizations (RMAs) for warranty replacements, repairs, and product returns, ensuring accurate documentation and timely resolution.\n\nInvestigate returned products, resolve documentation discrepancies, and coordinate with customers to obtain required information.\n\nManage vendor-related RMAs and collaborate with Purchasing to process returned materials and warranty claims.\n\nCreate, maintain, and track Modification Requests, associated logs, and supporting documentation.\n\nPrepare parts sales orders for modification projects and coordinate with vendors to source required materials and obtain quotations for non-stock or special-order parts.\n\nCollaborate with Technical Support, Purchasing, vendors, and customers to resolve issues, support order fulfillment, and ensure a high level of customer service.\n\nAssist management with documenting, maintaining, and supporting Technical Support team processes, procedures, and training initiatives.\n\nPerform special projects and other duties as assigned by management.\n\nBenefits of Working With Us\n\nHourly pay range: $21.00 - $25.00 per hour\n\nTargeted Bonus (based on company and individual performance).\n\nMedical/Dental/Vision/Life Insurance\n\nHSA\n\n401(K)/ Company Match/ Non-Elective\n\nGenerous Paid Time Off (PTO)\n\nTuition Reimbursement\n\nEmployee Assistance Program (EAP)\n\nPlum Benefits\n\n… and more!\n\nPosition Details\n\nFull-time, regular position.\n\nExpected schedule: Monday through Friday, 6:30 AM to 3:00 PM\n\nOn-site position based at Elevator Controls Corporation, 6150 Warehouse Way, Sacramento, CA 95826.\n\nVantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\n\nLike What You Read?\n\nIf you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your attention to detail and administrative skills then we invite you to apply.","company":"Elevatorcontrols","rawCompany":"elevatorcontrols","city":"Sacramento","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-29T11:18:13.402Z","occupations":[{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"17-3024.00","title":"Electro-Mechanical and Mechatronics Technologists and Technicians","slug":"electro-mechanical-and-mechatronics-technologists-and-technicians"}],"industries":[{"code":"333921","title":"Elevator and Moving Stairway Manufacturing","slug":"elevator-and-moving-stairway-manufacturing"},{"code":"238290","title":"Other Building Equipment Contractors","slug":"other-building-equipment-contractors"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tech Support Admin","description":"Technical Support Admin\n\nRegular Position, Full Time\n\nSacramento, CA\n\nIf you are a forward-thinking professional interested in technical support, customer service, and problem-solving, we invite you to explore this opportunity! We are seeking an analytical and customer-focused Technical Support Admin to join our Elevator Controls team at Vantage Elevation. You'll play a hands-on role in supporting customers, coordinating technical documentation, and helping ensure quality and reliability across our operations.\n\nAbout Us\n\nVantage Elevation, LLC is an independent, industry-leading manufacturer of elevator components and systems with a long history of innovation and reliability. Founded in 1899, Vantage employes over 1,000 people across manufacturing sites and offices in the United States, Canada, and the United Kingdom. Through its family of brands, GAL Manufacturing, GAL Canada, Hollister-Whitney, Elevator Controls, Courion, Bore-Max, Thames Valley Controls, and Vertical Dimensions, Vantage supports nearly every electro-mechanical device used in modern elevators. Vantage’s mission is to safely connect people and communities by providing reliable elevator solutions. We support our teams, work closely with our customers, and hold ourselves accountable for quality, safety, and integrity in everything we do.\n\nRequirements\n\nWe are searching for a candidate with:\n\n2+ years of experience in customer service, technical support, or administrative roles.\n\nAssociate degree (A.A.) or higher preferred.\n\nPrevious hands-on technical work experience in a customer support environment preferred.\n\nStrong verbal and written communication skills; bilingual skills are a plus.\n\nProficiency with Microsoft Word and Excel.\n\nStrong organizational skills with the ability to manage multiple priorities and customer requests.\n\nDuties and Responsibilities\n\nA typical day may include:\n\nSupport customers with parts sales inquiries, quotations, order processing, and status updates via phone, email, and other communication channels.\n\nProcess parts orders and prepare order confirmations, shipment documentation, tracking information, and customer support tickets.\n\nAdminister Return Material Authorizations (RMAs) for warranty replacements, repairs, and product returns, ensuring accurate documentation and timely resolution.\n\nInvestigate returned products, resolve documentation discrepancies, and coordinate with customers to obtain required information.\n\nManage vendor-related RMAs and collaborate with Purchasing to process returned materials and warranty claims.\n\nCreate, maintain, and track Modification Requests, associated logs, and supporting documentation.\n\nPrepare parts sales orders for modification projects and coordinate with vendors to source required materials and obtain quotations for non-stock or special-order parts.\n\nCollaborate with Technical Support, Purchasing, vendors, and customers to resolve issues, support order fulfillment, and ensure a high level of customer service.\n\nAssist management with documenting, maintaining, and supporting Technical Support team processes, procedures, and training initiatives.\n\nPerform special projects and other duties as assigned by management.\n\nBenefits of Working With Us\n\nHourly pay range: $21.00 - $25.00 per hour\n\nTargeted Bonus (based on company and individual performance).\n\nMedical/Dental/Vision/Life Insurance\n\nHSA\n\n401(K)/ Company Match/ Non-Elective\n\nGenerous Paid Time Off (PTO)\n\nTuition Reimbursement\n\nEmployee Assistance Program (EAP)\n\nPlum Benefits\n\n… and more!\n\nPosition Details\n\nFull-time, regular position.\n\nExpected schedule: Monday through Friday, 6:30 AM to 3:00 PM\n\nOn-site position based at Elevator Controls Corporation, 6150 Warehouse Way, Sacramento, CA 95826.\n\nVantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\n\nLike What You Read?\n\nIf you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your attention to detail and administrative skills then we invite you to apply.","datePosted":"2026-08-29T11:18:13.402Z","dateModified":"2026-08-29T11:18:13.402Z","hiringOrganization":{"@type":"Organization","name":"Elevatorcontrols","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sacramento","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"68ac1b78bccdb5392b4965f4"},"url":"https://jobsearcher.com/jobs/68ac1b78bccdb5392b4965f4"}}