Customer Support Specialist - B2B SaaS - Full Remote - LATAM (US Timezone)

Join us in building the AI GTM Brain for high-performing sales teams.At Gojiberry AI, we're building the AI GTM Brain — a system that helps founders and sales teams detect high-intent leads, automate outreach, and book meetings on autopilot.We're growing fast (0 to $1M ARR in We're looking for a Customer Support & Success Operator who wants to go beyond support — someone who thinks in systems, understands users deeply, and helps turn Gojiberry into a product people can't churn from.You'll work closely with our lean, high-performance team to improve the customer experience, reduce friction, and turn every interaction into better product + better outcomes.What You'll DoHandle customer conversations (chat + email) with speed, clarity, and ownershipHelp users get real outcomes: better leads, better campaigns, more demos bookedGo beyond support: understand why things don't work and fix root causesSpot patterns in tickets and turn them into product or onboarding improvementsImprove onboarding, help center content, and tutorials to reduce frictionBuild simple systems (macros, workflows, AI automations) to scale supportQualify users and route them (self-serve, webinar, or strategy call)Work closely with our team to fix what's broken and double down on what worksWhat We're Looking For1–3+ years in Customer Support, Customer Success, or Ops (ideally AI / SaaS)Excellent written English (clear, structured, straight to the point)Strong communication skills — you can explain things simplyComfortable with technical products (no coding required, but you understand systems)High ownership: you don't wait for answers, you figure things outStrong problem-solving mindset — you don't just reply, you improveBased in LATAM, with availability overlapping US timezonesNice to HaveExperience with Intercom, Zendesk, or similar toolsExperience supporting a B2B SaaS or AI productInterest in sales, outbound, or GTM toolsExperience building automations (Zapier, Make, AI tools, etc.)Startup mindset: fast, pragmatic, outcome-drivenWhy Join UsWe didn't build Gojiberry to create another tool. We're building the execution layer of outbound — a system that tells you who to contact, when, and how.Support is at the core of this: If users don't get results, nothing else matters.You'll be one of the first hires in this function, with real impact on:churnproduct directioncustomer experienceYou're here to build systems, not just answer tickets.The Practical StuffFully remote (LATAM)Must overlap with US business hoursFlexible hours, async cultureSmall, high-performance teamFast learning curve, high ownershipSalary: $25,000 – $32,000 / yearRequired QuestionA customer tells you: "Your tool doesn't work, I'm not getting any leads."What do you do? Write your exact answer + steps.#J-18808-Ljbffr