{"schemaVersion":"jobsearcher.job.v1","id":"68789e96c190517f414f405d","url":"https://jobsearcher.com/jobs/68789e96c190517f414f405d","canonicalUrl":"https://jobsearcher.com/jobs/68789e96c190517f414f405d","title":"Program Coordinator","description":"Hope Mission Statement\nThe mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.\nPosition Purpose and Summary\nInterim housing programs run on direct service and leadership. What keeps them running — accurately, compliantly, and without things falling through the cracks — is coordination. The Program Coordinator is responsible for that infrastructure.\nReporting to the Program Manager or Assistant Program Manager, the Program Coordinator provides the administrative, operational, and data coordination support that enables assigned HTM interim housing sites to function in alignment with agency policies, funder requirements, and contract standards. This role tracks documentation, monitors compliance tasks, maintains participant records in HMIS, reviews shift reports, follows up on incidents, and ensures that the operational details of daily program life are organized, accounted for, and ready for scrutiny. When audits happen, when monitoring visits arrive, when leadership needs to know whether documentation is current — the Program Coordinator is the reason the answer is yes.\nThis is not a supervisory role, and the distinction is deliberate. The Program Coordinator's value is in coordination, quality control, and follow-through — not authority. It requires someone who can hold a high volume of moving parts with precision and calm, who understands that a missing daily activity report or an untracked incident is not a paperwork problem but a compliance risk, and who takes both the operational and the relational dimensions of the work seriously. Programs do not run on good intentions. They run on systems, and this role is responsible for keeping those systems intact.\nPrimary Duties and Responsibilities\nData, Documentation & Compliance\nMaintain accurate and up-to-date participant records in HMIS and other agency-approved data systems\nTrack completion of required program documents including Daily Activity Reports (DARs), wellness check logs, incident report submissions, and case management documentation\nConduct first-level review of documentation for completeness and accuracy; flag missing or late items for follow-up\nSubmit and follow up on all incident reports in accordance with agency protocols\nReview shift reports regularly to monitor staff performance and documentation compliance\nMaintain organized participant files, rosters, logs, and trackers in accordance with program and funder requirements\nAssist with preparation for audits, monitoring visits, and internal reviews by gathering and organizing requested documentation\nSupport program and contract compliance by regularly reviewing logs, records, and data against funder requirements\nOperations & Site Management\nMonitor the medication cabinet and review all medication records\nTrack supply inventory and submit facility maintenance, IT, and supply order requests with Program Manager approval\nRegularly inspect bathroom facilities, shelter rooms, and site surroundings to ensure clean, sanitary, and safe conditions\nReport maintenance issues and repair needs to the supervisor promptly\nHelp train janitorial and hygiene staff on proper site and bathroom maintenance protocols\nCoordinate communication between shifts, departments, and program leadership regarding operational needs and follow-up items\nProvide on-site support during high-volume or high-need operational periods\nWork collaboratively with outsourced security staff to maintain safety for participants, staff, volunteers, and visitors\nTrain staff on the use of security and surveillance systems\nStaff Support & Coordination\nProvide direction and training to shelter support staff including Client Service Monitors and Case Managers in collaboration with the Program Manager or Assistant Program Manager\nMaintain staff timesheets and daily activity reports as directed\nSupport onboarding processes by coordinating training schedules, tracking credentials, and organizing required documentation\nSchedule meetings, case conferences, and staff training sessions as directed\nProvide staff coverage as needed, including substituting as a Client Service Monitor during absences\nProvide feedback to leadership on service delivery, program enhancements, and operational modifications as needed\nParticipant & Community Engagement\nAssist with participant issues including conflict resolution and complaint resolution using de-escalation and mediation techniques\nProvide emergency service referrals and warm handoffs for domestic violence, human trafficking, sexual assault, and other crisis needs as appropriate\nEnsure implementation of Housing First, Harm Reduction, and Trauma-Informed Care principles across all participant interactions\nSupport participant engagement activities, orientations, and program communications as assigned\nSupport case management services to participants as needed\nBuild and maintain positive working relationships with community partners including mental health programs, law enforcement, neighborhood councils, and service providers\nGeneral\nAssist leadership with special projects, reports, and data pulls as needed\nAttend staff meetings, case conferences, training workshops, and community meetings as required\nCoordinate external partners, service providers, and volunteers as directed\nAdhere to all organizational policies related to attendance, dress code, professionalism, and conduct\nIdentify and report unsafe situations, systems, or processes to supervisors promptly\nPerform other duties as assigned\nRequirements\nMust pass pre-employment and ongoing drug and alcohol screenings\nMust pass background check as required per worksite\nMust provide proof of legal authorization to work in the United States\nMust comply with all HTM policies including safety, confidentiality, conduct, and HIPAA standards\nAbility to lift up to 25 lbs.\nAbility to stand, bend, squat, kneel, twist, push, and pull on an intermittent or continuous basis\nAbility to perform sustained visual tasks including administrative and clerical work\nAbility to move quickly between locations and climb stairs as needed\nMust be available for varied shifts including evenings, weekends, and coverage as operationally required\nPosition is contingent upon funding availability and contract requirements\nQualifications\nMinimum two years of experience in program coordination, staff support, or a related role in homeless services or social services\nExperience working in homeless services strongly preferred\nKnowledge of homeless populations, government assistance programs, housing placements, and case management procedures strongly preferred\nKnowledge of contract compliance requirements in a funded program setting strongly preferred\nFamiliarity with Housing First, Harm Reduction, and Trauma-Informed Care frameworks\nFamiliarity with HMIS and data entry in program management systems preferred\nSkills\nAbility to maintain accurate records and manage documentation across multiple systems simultaneously\nAbility to identify and follow up on missing, late, or incomplete documentation\nProficiency in Microsoft Office Suite; HMIS and CHAMP experience preferred\nClear written and verbal communication skills\nAbility to coordinate across shifts, teams, and departments to ensure operational continuity\nAbility to apply de-escalation and conflict resolution techniques in participant interactions\nAbility to provide crisis referrals and warm handoffs for domestic violence, human trafficking, sexual assault, and other urgent needs\nAbility to work effectively in fast-paced, team-oriented environments with shifting priorities\nBilingual preferred but not required\n\nPhysical, Demands, Environmental Conditions, Equipment\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; various office machines. Complete all required forms in personal writing.\n\nWork Environment\nThe employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants’ use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure or in crisis intervention.\n\nEEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.\nHTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.\n\nFull-Time position, swing shift; Tuesday-Saturday 3:30pm-12am","company":"Hope Mission","rawCompany":"hope mission","city":"Thousand Oaks","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T18:57:32.080Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"}],"industries":[{"code":"624229","title":"Other Community Housing Services","slug":"other-community-housing-services"},{"code":"624221","title":"Temporary Shelters","slug":"temporary-shelters"},{"code":"925110","title":"Administration of Housing Programs","slug":"administration-of-housing-programs"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Coordinator","description":"Hope Mission Statement\nThe mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.\nPosition Purpose and Summary\nInterim housing programs run on direct service and leadership. What keeps them running — accurately, compliantly, and without things falling through the cracks — is coordination. The Program Coordinator is responsible for that infrastructure.\nReporting to the Program Manager or Assistant Program Manager, the Program Coordinator provides the administrative, operational, and data coordination support that enables assigned HTM interim housing sites to function in alignment with agency policies, funder requirements, and contract standards. This role tracks documentation, monitors compliance tasks, maintains participant records in HMIS, reviews shift reports, follows up on incidents, and ensures that the operational details of daily program life are organized, accounted for, and ready for scrutiny. When audits happen, when monitoring visits arrive, when leadership needs to know whether documentation is current — the Program Coordinator is the reason the answer is yes.\nThis is not a supervisory role, and the distinction is deliberate. The Program Coordinator's value is in coordination, quality control, and follow-through — not authority. It requires someone who can hold a high volume of moving parts with precision and calm, who understands that a missing daily activity report or an untracked incident is not a paperwork problem but a compliance risk, and who takes both the operational and the relational dimensions of the work seriously. Programs do not run on good intentions. They run on systems, and this role is responsible for keeping those systems intact.\nPrimary Duties and Responsibilities\nData, Documentation & Compliance\nMaintain accurate and up-to-date participant records in HMIS and other agency-approved data systems\nTrack completion of required program documents including Daily Activity Reports (DARs), wellness check logs, incident report submissions, and case management documentation\nConduct first-level review of documentation for completeness and accuracy; flag missing or late items for follow-up\nSubmit and follow up on all incident reports in accordance with agency protocols\nReview shift reports regularly to monitor staff performance and documentation compliance\nMaintain organized participant files, rosters, logs, and trackers in accordance with program and funder requirements\nAssist with preparation for audits, monitoring visits, and internal reviews by gathering and organizing requested documentation\nSupport program and contract compliance by regularly reviewing logs, records, and data against funder requirements\nOperations & Site Management\nMonitor the medication cabinet and review all medication records\nTrack supply inventory and submit facility maintenance, IT, and supply order requests with Program Manager approval\nRegularly inspect bathroom facilities, shelter rooms, and site surroundings to ensure clean, sanitary, and safe conditions\nReport maintenance issues and repair needs to the supervisor promptly\nHelp train janitorial and hygiene staff on proper site and bathroom maintenance protocols\nCoordinate communication between shifts, departments, and program leadership regarding operational needs and follow-up items\nProvide on-site support during high-volume or high-need operational periods\nWork collaboratively with outsourced security staff to maintain safety for participants, staff, volunteers, and visitors\nTrain staff on the use of security and surveillance systems\nStaff Support & Coordination\nProvide direction and training to shelter support staff including Client Service Monitors and Case Managers in collaboration with the Program Manager or Assistant Program Manager\nMaintain staff timesheets and daily activity reports as directed\nSupport onboarding processes by coordinating training schedules, tracking credentials, and organizing required documentation\nSchedule meetings, case conferences, and staff training sessions as directed\nProvide staff coverage as needed, including substituting as a Client Service Monitor during absences\nProvide feedback to leadership on service delivery, program enhancements, and operational modifications as needed\nParticipant & Community Engagement\nAssist with participant issues including conflict resolution and complaint resolution using de-escalation and mediation techniques\nProvide emergency service referrals and warm handoffs for domestic violence, human trafficking, sexual assault, and other crisis needs as appropriate\nEnsure implementation of Housing First, Harm Reduction, and Trauma-Informed Care principles across all participant interactions\nSupport participant engagement activities, orientations, and program communications as assigned\nSupport case management services to participants as needed\nBuild and maintain positive working relationships with community partners including mental health programs, law enforcement, neighborhood councils, and service providers\nGeneral\nAssist leadership with special projects, reports, and data pulls as needed\nAttend staff meetings, case conferences, training workshops, and community meetings as required\nCoordinate external partners, service providers, and volunteers as directed\nAdhere to all organizational policies related to attendance, dress code, professionalism, and conduct\nIdentify and report unsafe situations, systems, or processes to supervisors promptly\nPerform other duties as assigned\nRequirements\nMust pass pre-employment and ongoing drug and alcohol screenings\nMust pass background check as required per worksite\nMust provide proof of legal authorization to work in the United States\nMust comply with all HTM policies including safety, confidentiality, conduct, and HIPAA standards\nAbility to lift up to 25 lbs.\nAbility to stand, bend, squat, kneel, twist, push, and pull on an intermittent or continuous basis\nAbility to perform sustained visual tasks including administrative and clerical work\nAbility to move quickly between locations and climb stairs as needed\nMust be available for varied shifts including evenings, weekends, and coverage as operationally required\nPosition is contingent upon funding availability and contract requirements\nQualifications\nMinimum two years of experience in program coordination, staff support, or a related role in homeless services or social services\nExperience working in homeless services strongly preferred\nKnowledge of homeless populations, government assistance programs, housing placements, and case management procedures strongly preferred\nKnowledge of contract compliance requirements in a funded program setting strongly preferred\nFamiliarity with Housing First, Harm Reduction, and Trauma-Informed Care frameworks\nFamiliarity with HMIS and data entry in program management systems preferred\nSkills\nAbility to maintain accurate records and manage documentation across multiple systems simultaneously\nAbility to identify and follow up on missing, late, or incomplete documentation\nProficiency in Microsoft Office Suite; HMIS and CHAMP experience preferred\nClear written and verbal communication skills\nAbility to coordinate across shifts, teams, and departments to ensure operational continuity\nAbility to apply de-escalation and conflict resolution techniques in participant interactions\nAbility to provide crisis referrals and warm handoffs for domestic violence, human trafficking, sexual assault, and other urgent needs\nAbility to work effectively in fast-paced, team-oriented environments with shifting priorities\nBilingual preferred but not required\n\nPhysical, Demands, Environmental Conditions, Equipment\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; various office machines. Complete all required forms in personal writing.\n\nWork Environment\nThe employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants’ use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure or in crisis intervention.\n\nEEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.\nHTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.\n\nFull-Time position, swing shift; Tuesday-Saturday 3:30pm-12am","datePosted":"2026-08-03T18:57:32.080Z","dateModified":"2026-08-03T18:57:32.080Z","hiringOrganization":{"@type":"Organization","name":"Hope Mission","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Thousand Oaks","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"68789e96c190517f414f405d"},"url":"https://jobsearcher.com/jobs/68789e96c190517f414f405d"}}