Support Center Technician

(such as apply with LinkedIn) and capture some of your activity on the careers site. It doesn't record any personal details. For more information, please read our and .Job Description:If you are a technical professional with experience in building automation, controls, or refrigeration systems looking for an opportunity to grow, Copeland has an exciting opportunity for you! You will play a critical role in supporting refrigeration and controls systems that power food retail and commercial environments. In this role, you will provide technical assistance, troubleshooting, and support for customers and internal teams to ensure the smooth operation and optimization of refrigeration and control systems.You'll collaborate closely with field technicians, engineers, and customers—helping diagnose issues, develop solutions, and improve system performance. If you are a problem-solver who enjoys guiding others through technical challenges and ensuring reliable system operation, this is the role for you!AS A SUPPORT CENTER TECHNICIAN, YOU WILL:Serve as the primary point of contact for clients and internal teams seeking technical assistance related to refrigeration and control systems.Contribute to the creation of technical documentation and knowledge base materials. Conduct training sessions and develop instructional resources to enhance the skills of technicians and clients. REQUIRED EDUCATION, EXPERIENCE, & SKILLS: 2 years of experience in BAS, BMS, or facility controls systems.Strong troubleshooting and problem-solving skills in electrical or controls systems.Ability to collaborate effectively with customers, technicians, and engineers. PREFERRED EDUCATION, EXPERIENCE, & SKILLS: Experience with food retail case controllers. Previous field or contractor installation experience.Proficiency in reading and troubleshooting electrical prints and communications systems.This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset, which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in office to drive meaningful connections and to best serve our customers. Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Our Commitment to Inclusion & BelongingAt Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. J-18808-Ljbffr