{"schemaVersion":"jobsearcher.job.v1","id":"67ef5250dda006acf950beec","url":"https://jobsearcher.com/jobs/67ef5250dda006acf950beec","canonicalUrl":"https://jobsearcher.com/jobs/67ef5250dda006acf950beec","title":"Technical Support Engineer","description":"Salary: $85,000 - 95,000 per yearRequirements:At least two years of experience in electrical construction, technical support, troubleshooting, or system diagnosticsExperience with SCADA, RTUs, HMIs, and other data acquisition systemsFamiliarity with Salesforce, Monday, or similar toolsStrong analytical and problem-solving abilities, attention to detail, and accurate documentation skillsExcellent written and verbal communication skills, including the ability to explain technical information to non-technical audiencesAbility to work independently, manage multiple support requests and assignments, and collaborate effectively with internal stakeholdersAbility to work onsite Monday through Friday, 9:00 a.m. to 5:00 p.m.Preferred: understanding of three-phase power systems, metering products and billing systems, serial, fiber-optic and Ethernet communications, and industrial protocols such as Modbus, BACnet, and DNP3Customer-focused approach, with patience, professionalism, active listening, and clear expectation-settingStrong accountability, ownership of assigned work, and reliable follow-throughInitiative to investigate problems, seek relevant information, and recommend practical improvementsCollaborative working style that fosters trust and respectful relationships with colleagues and internal stakeholdersEffective organization and time management, adaptability to changing priorities, and sound judgment about when to seek assistance or escalateLegally authorized to work in the United StatesResponsibilities:Respond to customer technical support requests by phone, email, and online portals; set priorities, explain next steps, and follow issues through to resolutionDiagnose and troubleshoot hardware, firmware, and software issues involving SATEC products and associated systemsSupport customers with onsite and remote troubleshooting, including communication settings, hardware diagnostics, and software diagnosticsGuide customers on SATEC product configuration and use, and refer installation guidance and third-party integration requests to Application EngineersInvestigate recurring issues, identify root causes, and work with internal teams on lasting solutionsEscalate complex issues to the Technical Support Team Leader or R&D, sharing relevant diagnostic information and keeping customers informedWork with Engineering, Billing, Project Management, R&D, and Sales to resolve issues and communicate opportunities to improve products and servicesRecord customer interactions, troubleshooting steps, and resolutions in Salesforce, X-pert Power, Monday, and the internal knowledge baseContribute to support documentation, troubleshooting guides, and FAQs, and participate in training on new products and technical developmentsFollow applicable electrical safety requirements, site procedures, and personal protective equipment requirements during onsite troubleshootingComplete assigned tasks and special projects, communicate progress and barriers, and meet agreed deadlines as requested by managementTechnologies:EthernetFirmwareHardwareSupportSalesforceCRMMore:We are hiring a Technical Support Engineer for our Technical Support team to support SATEC hardware and software for power metering, power quality monitoring, energy management, and billing.Reporting to the Technical Support Team Leader, this role applies knowledge of electrical installations, SCADA, RTUs, and data acquisition systems, and involves customer communication, independent problem-solving, and collaboration across teams. The position is onsite in Union, New Jersey, Monday through Friday, 9:00 a.m. to 5:00 p.m.; relocation is not offered. The annual salary range is $85,000–$95,000, with $90,000 identified as the midpoint.We offer health, retirement, paid-time-off, and other group benefits, including a 401(k), 401(k) matching, health insurance, a health savings account, life insurance, and paid time off. This is a non-exempt position, with one opening. We are an Equal Opportunity Employer and make employment decisions without regard to characteristics protected by law.last updated 42 week of 2026","company":"Satec","rawCompany":"satec","city":"Union","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-10-17T12:21:06.144Z","occupations":[{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Salary: $85,000 - 95,000 per yearRequirements:At least two years of experience in electrical construction, technical support, troubleshooting, or system diagnosticsExperience with SCADA, RTUs, HMIs, and other data acquisition systemsFamiliarity with Salesforce, Monday, or similar toolsStrong analytical and problem-solving abilities, attention to detail, and accurate documentation skillsExcellent written and verbal communication skills, including the ability to explain technical information to non-technical audiencesAbility to work independently, manage multiple support requests and assignments, and collaborate effectively with internal stakeholdersAbility to work onsite Monday through Friday, 9:00 a.m. to 5:00 p.m.Preferred: understanding of three-phase power systems, metering products and billing systems, serial, fiber-optic and Ethernet communications, and industrial protocols such as Modbus, BACnet, and DNP3Customer-focused approach, with patience, professionalism, active listening, and clear expectation-settingStrong accountability, ownership of assigned work, and reliable follow-throughInitiative to investigate problems, seek relevant information, and recommend practical improvementsCollaborative working style that fosters trust and respectful relationships with colleagues and internal stakeholdersEffective organization and time management, adaptability to changing priorities, and sound judgment about when to seek assistance or escalateLegally authorized to work in the United StatesResponsibilities:Respond to customer technical support requests by phone, email, and online portals; set priorities, explain next steps, and follow issues through to resolutionDiagnose and troubleshoot hardware, firmware, and software issues involving SATEC products and associated systemsSupport customers with onsite and remote troubleshooting, including communication settings, hardware diagnostics, and software diagnosticsGuide customers on SATEC product configuration and use, and refer installation guidance and third-party integration requests to Application EngineersInvestigate recurring issues, identify root causes, and work with internal teams on lasting solutionsEscalate complex issues to the Technical Support Team Leader or R&D, sharing relevant diagnostic information and keeping customers informedWork with Engineering, Billing, Project Management, R&D, and Sales to resolve issues and communicate opportunities to improve products and servicesRecord customer interactions, troubleshooting steps, and resolutions in Salesforce, X-pert Power, Monday, and the internal knowledge baseContribute to support documentation, troubleshooting guides, and FAQs, and participate in training on new products and technical developmentsFollow applicable electrical safety requirements, site procedures, and personal protective equipment requirements during onsite troubleshootingComplete assigned tasks and special projects, communicate progress and barriers, and meet agreed deadlines as requested by managementTechnologies:EthernetFirmwareHardwareSupportSalesforceCRMMore:We are hiring a Technical Support Engineer for our Technical Support team to support SATEC hardware and software for power metering, power quality monitoring, energy management, and billing.Reporting to the Technical Support Team Leader, this role applies knowledge of electrical installations, SCADA, RTUs, and data acquisition systems, and involves customer communication, independent problem-solving, and collaboration across teams. The position is onsite in Union, New Jersey, Monday through Friday, 9:00 a.m. to 5:00 p.m.; relocation is not offered. The annual salary range is $85,000–$95,000, with $90,000 identified as the midpoint.We offer health, retirement, paid-time-off, and other group benefits, including a 401(k), 401(k) matching, health insurance, a health savings account, life insurance, and paid time off. This is a non-exempt position, with one opening. We are an Equal Opportunity Employer and make employment decisions without regard to characteristics protected by law.last updated 42 week of 2026","datePosted":"2026-10-17T12:21:06.144Z","dateModified":"2026-10-17T12:21:06.144Z","hiringOrganization":{"@type":"Organization","name":"Satec","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Union","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"67ef5250dda006acf950beec"},"url":"https://jobsearcher.com/jobs/67ef5250dda006acf950beec"}}