{"schemaVersion":"jobsearcher.job.v1","id":"67e7e7c71dc7a7aba63a0711","url":"https://jobsearcher.com/jobs/67e7e7c71dc7a7aba63a0711","canonicalUrl":"https://jobsearcher.com/jobs/67e7e7c71dc7a7aba63a0711","title":"Guest Coordinator","description":"GENERAL SUMMARY & SCOPE\r\nThe Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.\r\nPRINCIPAL DUTIES & RESPONSIBILITIES\r\nPerformance\r\nContribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.\r\nProvide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.\r\nCourteously handle sales, refunds and exchanges.\r\nSupport the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.\r\nBuild the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.\r\nInfluence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.\r\nBook appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.\r\nTake the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.\r\nMaintain prompt, regular attendance.\r\nPeople\r\nContribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.\r\nCreate awareness around stylists' personal goals through communication and collaboration with the entire team to drive success.\r\nDevelop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.\r\nIdentify guests' needs by observing consultations and ensuring each service guest receives a 360° experience.\r\nCollaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.\r\nEstablish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.\r\nShare the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.\r\nAttend mandatory trainings and meetings to enable continuous professional development.\r\nProcess\r\nBe knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards.\r\nAdhere to Ulta Beauty's dress code.\r\nSupport the services team with ensuring all safety, sanitation, and infection control procedures are being followed before, during, and after services; always ensure compliance with state board guidelines.\r\nIn partnership with the EM, utilize the Ulta Beauty scheduling tools (e.g., services booking system, payroll management tools, Scheduling Opportunities Worksheet, and peak 25 hours) to recommend schedule adjustments that will maximize results.\r\nCommunicate any supply needs to the EM, ensuring guest-readiness at all times.\r\nContribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.\r\nProtect company assets by following loss prevention best practices and providing exceptional guest service.\r\nExecute other operational tasks as directed.\r\nJOB QUALIFICATIONS\r\nEducation\r\nHigh school diploma is preferred\r\nExperience\r\n1 year of relevant work experience or equivalent combination of education and relevant work experience\r\nSkills\r\nProficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)\r\nDemonstrate significant competency in sales, products, and service\r\nAbility to build and maintain strong customer relationships\r\nStrong communication skills\r\nAbility to troubleshoot\r\nAbility to work independently and as part of a team\r\nSPECIAL POSITION REQUIREMENTS\r\nWork a flexible schedule to include days, evenings, weekends, and holidays\r\nWORKING CONDITIONS\r\nContinuous mobility throughout the store during shift\r\nFrequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift\r\nContinuous lifting and/or moving up to 10 lbs. during shift\r\nContinuous coordination and manipulation of objects during shift\r\nFrequent use of a computer, telephonic devices, and related office supplies\r\nIf an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.\r\nThe pay range for this position is $17.00 - $25.00 / Hour. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may also earn overtime pay as required by applicable law. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta\r\nWe will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.\r\nJ-18808-Ljbffr","company":"Ulta","rawCompany":"ulta","city":"Compton","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-04T03:11:46.948Z","occupations":[{"code":"39-5012.00","title":"Hairdressers, Hairstylists, and Cosmetologists","slug":"hairdressers-hairstylists-and-cosmetologists"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"}],"industries":[{"code":"456120","title":"Cosmetics, Beauty Supplies, and Perfume Retailers","slug":"cosmetics-beauty-supplies-and-perfume-retailers"},{"code":"812112","title":"Beauty Salons","slug":"beauty-salons"},{"code":"812199","title":"Other Personal Care Services","slug":"other-personal-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Guest Coordinator","description":"GENERAL SUMMARY & SCOPE\r\nThe Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.\r\nPRINCIPAL DUTIES & RESPONSIBILITIES\r\nPerformance\r\nContribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.\r\nProvide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.\r\nCourteously handle sales, refunds and exchanges.\r\nSupport the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.\r\nBuild the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.\r\nInfluence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.\r\nBook appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.\r\nTake the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.\r\nMaintain prompt, regular attendance.\r\nPeople\r\nContribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.\r\nCreate awareness around stylists' personal goals through communication and collaboration with the entire team to drive success.\r\nDevelop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.\r\nIdentify guests' needs by observing consultations and ensuring each service guest receives a 360° experience.\r\nCollaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.\r\nEstablish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.\r\nShare the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.\r\nAttend mandatory trainings and meetings to enable continuous professional development.\r\nProcess\r\nBe knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards.\r\nAdhere to Ulta Beauty's dress code.\r\nSupport the services team with ensuring all safety, sanitation, and infection control procedures are being followed before, during, and after services; always ensure compliance with state board guidelines.\r\nIn partnership with the EM, utilize the Ulta Beauty scheduling tools (e.g., services booking system, payroll management tools, Scheduling Opportunities Worksheet, and peak 25 hours) to recommend schedule adjustments that will maximize results.\r\nCommunicate any supply needs to the EM, ensuring guest-readiness at all times.\r\nContribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.\r\nProtect company assets by following loss prevention best practices and providing exceptional guest service.\r\nExecute other operational tasks as directed.\r\nJOB QUALIFICATIONS\r\nEducation\r\nHigh school diploma is preferred\r\nExperience\r\n1 year of relevant work experience or equivalent combination of education and relevant work experience\r\nSkills\r\nProficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)\r\nDemonstrate significant competency in sales, products, and service\r\nAbility to build and maintain strong customer relationships\r\nStrong communication skills\r\nAbility to troubleshoot\r\nAbility to work independently and as part of a team\r\nSPECIAL POSITION REQUIREMENTS\r\nWork a flexible schedule to include days, evenings, weekends, and holidays\r\nWORKING CONDITIONS\r\nContinuous mobility throughout the store during shift\r\nFrequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift\r\nContinuous lifting and/or moving up to 10 lbs. during shift\r\nContinuous coordination and manipulation of objects during shift\r\nFrequent use of a computer, telephonic devices, and related office supplies\r\nIf an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.\r\nThe pay range for this position is $17.00 - $25.00 / Hour. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may also earn overtime pay as required by applicable law. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta\r\nWe will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T03:11:46.948Z","dateModified":"2026-07-04T03:11:46.948Z","hiringOrganization":{"@type":"Organization","name":"Ulta","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Compton","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"67e7e7c71dc7a7aba63a0711"},"url":"https://jobsearcher.com/jobs/67e7e7c71dc7a7aba63a0711"}}