{"schemaVersion":"jobsearcher.job.v1","id":"67d954e5b0c9299232b9697d","url":"https://jobsearcher.com/jobs/67d954e5b0c9299232b9697d","canonicalUrl":"https://jobsearcher.com/jobs/67d954e5b0c9299232b9697d","title":"Guide","description":"Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.\n\nSo, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.\nIN A NUTSHELL…\nGuides take care of our patients and customers. They are the product and industry experts in our retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.\nParallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.\nWHAT YOU WILL BE DOING\nModel best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport using established customer service model.\nProvide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.\nParticipate in the patient intake process, entering and maintaining appropriate paperwork and patient records.\nAccurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).\nMaintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.\nMaintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.\nAppropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.\nMaintain the cleanliness of the store on a daily basis.\n\nNETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY\nWill be required to work a hybrid guide role in where they can work in store or on delivery based on the business needs.\nResponsible for high quality patient customer service, retrieving patient information from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork.\nObtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use Registry.\nRecord each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary.\n\nEXPERIENCE AND SKILLS YOU'LL BRING\nRequired\nAge 21 or over\nHigh School Diploma or equivalent\nValid Government-Issued Photo ID\nMust be flexible regarding work schedule, including evenings, weekends, and holidays\n1 year in Retail or a related industry where customer service is critical\nConstantly operating a computer and other office machinery\nStrong attention to detail and ability to multitask and manage time effectively\nExcellent communication and organizational skills\nAbility to manage difficult situations and resolve in a timely and professional manner\nMicrosoft Office Suite proficient level\n\nNETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY\nClass D Driver's License (Massachusetts) / Class E Driver's License (Florida)\nMust present a current DMV printout with none of the following violations:\nAny major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years\nTwo or more other moving violations and one at fault accident in the last three years\nTwo or more fault accidents in the last three years with no moving violations\nNo more than 3 moving violations or chargeable accidents in the past\n\nPreferred\nExperience in the Cannabis industry\nPHYSICAL REQUIREMENTS\nMust be able to remain in a stationary position (sit or stand) for prolonged periods during the shift\nAbility to assist with lifting stock and materials\nOccasionally positions self to retrieve product or material in the store throughout the duration of the shift\nNETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY\nMust be able to remain in a seated position inside the vehicle for extended periods\nAbility to pick up heavy items to load (50 or more lbs.) onto vehicle\nAbility to bend in repetitive motion\n\nYOU WILL BE SUCCESSFUL IF YOU…\nAre self-motivated; micro-managing isn't fun for anyone\nRoll your sleeves up and do the work; strategy is important, but so is getting stuff done\nCan work fast and be flexible; our industry is always changing\nPlay nice with others; we collaborate with each other a lot\nThink creatively; sometimes, the \"traditional\" solution isn't the best one\nWHAT YOU GET\nEmployee discount\nBalance and flexibility; paid time off, paid parental leave, flexible work arrangements\n401k enrollment\nPet Insurance\nTuition Reimbursement Programs\nConsistent, reliable benefits; full medical / vision / dental (full time only)\n\nPARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES\nOur Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.\nOur Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.\nOur Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility\nWe are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.","company":"Parallel","rawCompany":"parallel","city":"Boynton Beach","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:07:00.078Z","occupations":[{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"456110","title":"Pharmacies and Drug Retailers","slug":"pharmacies-and-drug-retailers"},{"code":"456199","title":"All Other Health and Personal Care Retailers","slug":"all-other-health-and-personal-care-retailers"},{"code":"459991","title":"Tobacco, Electronic Cigarette, and Other Smoking Supplies Retailers","slug":"tobacco-electronic-cigarette-and-other-smoking-supplies-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Guide","description":"Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.\n\nSo, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.\nIN A NUTSHELL…\nGuides take care of our patients and customers. They are the product and industry experts in our retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.\nParallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.\nWHAT YOU WILL BE DOING\nModel best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport using established customer service model.\nProvide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.\nParticipate in the patient intake process, entering and maintaining appropriate paperwork and patient records.\nAccurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).\nMaintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.\nMaintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.\nAppropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.\nMaintain the cleanliness of the store on a daily basis.\n\nNETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY\nWill be required to work a hybrid guide role in where they can work in store or on delivery based on the business needs.\nResponsible for high quality patient customer service, retrieving patient information from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork.\nObtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use Registry.\nRecord each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary.\n\nEXPERIENCE AND SKILLS YOU'LL BRING\nRequired\nAge 21 or over\nHigh School Diploma or equivalent\nValid Government-Issued Photo ID\nMust be flexible regarding work schedule, including evenings, weekends, and holidays\n1 year in Retail or a related industry where customer service is critical\nConstantly operating a computer and other office machinery\nStrong attention to detail and ability to multitask and manage time effectively\nExcellent communication and organizational skills\nAbility to manage difficult situations and resolve in a timely and professional manner\nMicrosoft Office Suite proficient level\n\nNETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY\nClass D Driver's License (Massachusetts) / Class E Driver's License (Florida)\nMust present a current DMV printout with none of the following violations:\nAny major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years\nTwo or more other moving violations and one at fault accident in the last three years\nTwo or more fault accidents in the last three years with no moving violations\nNo more than 3 moving violations or chargeable accidents in the past\n\nPreferred\nExperience in the Cannabis industry\nPHYSICAL REQUIREMENTS\nMust be able to remain in a stationary position (sit or stand) for prolonged periods during the shift\nAbility to assist with lifting stock and materials\nOccasionally positions self to retrieve product or material in the store throughout the duration of the shift\nNETA(MA) & SURTERRA WELLNESS (FL) MARKET ONLY\nMust be able to remain in a seated position inside the vehicle for extended periods\nAbility to pick up heavy items to load (50 or more lbs.) onto vehicle\nAbility to bend in repetitive motion\n\nYOU WILL BE SUCCESSFUL IF YOU…\nAre self-motivated; micro-managing isn't fun for anyone\nRoll your sleeves up and do the work; strategy is important, but so is getting stuff done\nCan work fast and be flexible; our industry is always changing\nPlay nice with others; we collaborate with each other a lot\nThink creatively; sometimes, the \"traditional\" solution isn't the best one\nWHAT YOU GET\nEmployee discount\nBalance and flexibility; paid time off, paid parental leave, flexible work arrangements\n401k enrollment\nPet Insurance\nTuition Reimbursement Programs\nConsistent, reliable benefits; full medical / vision / dental (full time only)\n\nPARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES\nOur Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.\nOur Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.\nOur Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility\nWe are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.","datePosted":"2026-04-12T21:07:00.078Z","dateModified":"2026-04-12T21:07:00.078Z","hiringOrganization":{"@type":"Organization","name":"Parallel","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boynton Beach","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"67d954e5b0c9299232b9697d"},"url":"https://jobsearcher.com/jobs/67d954e5b0c9299232b9697d"}}