Sr. Director of Front of House Operation

Location: New York, NYCompensation: $225,000 – $285,000 + BonusReady to lead at the highest level of hospitality?Din Tai Fung, one of the world’s most celebrated and consistently excellent dining brands, is seeking a Sr. Director of Front of House Operations to own the guest experience, culture, and performance across 5-7 high-volume restaurants. This is a field-first, leader-of-leaders role where you’ll coach and develop top-tier General Managers, shape the operational culture of multi-million dollar locations, and drive results where excellence isn’t aspirations - it’s the standard. If you thrive in high-performance environments and are ready to make your mark on one of the most iconic restaurant brands in the world, we want to hear from you.Key ResponsibilitiesGM Coaching & DevelopmentServe as the primary coach and accountability partner for General Managers, providing real-time feedback, structured development, and ongoing performance support.Team Building & CultureDrive a strong, FOH-led culture by owning the full talent lifecycle and ensuring teams are engaged, aligned, and guest-ready.Guest ExperienceOwn the guest experience as a core KPI by setting hospitality standards and ensuring consistent, high-quality execution across all locations.Operational ExcellenceEnsure all restaurants meet service, cleanliness, and staffing standards by identifying gaps, solving root causes, and driving accountability.Financial PerformanceOwn the P&L across your portfolio, partnering with GMs to deliver against sales, labor, and EBITDA targets, and providing weekly updates to the VP of Operations.Cross-Functional CollaborationPartner with Facilities, People & Culture, and other teams to support restaurant performance and company-wide initiatives.Compliance & SafetyEnsure full compliance with all health, safety, labor, and operational regulations across all locations.Qualifications7+ years of multi-unit restaurant leadership experience with a strong FOH focus2+ years directly developing General ManagersStrong track record of delivering P&L results and operational performanceSkilled coach who builds high-performing, accountable teams; experience with succession planning and formal talent development frameworksStrong communicator with demonstrated ability to influence senior and executive leadershipExperience implementing systems and process improvements across multiple locationsStrong business acumen and ability to analyze performance dataProficient in Google Workspace and Microsoft Suite PreferredBachelor’s degree or equivalent experienceExperience in full-service, high-volume dining environmentsExperience leading FOH operations specificallyWhat You’ll BringA passion for hospitality and delivering exceptional guest experiencesA leadership style rooted in accountability, development, and collaborationThe ability to operate at scale while maintaining attention to detailA mindset focused on continuous improvement and operational excellenceAdditional RequirementsAbility to travel frequently and spend the majority of time in the fieldFlexibility to work evenings, weekends, and holidays as neededAbility to operate in fast-paced, high-volume restaurant environmentsBenefits & PerksCompetitive compensation and bonus eligibilityMedical, dental, vision, and life insurance401(k) with company matchPaid time off and wellness daysEmployee meal discountsOpportunities for growth and internal promotionAbout UsDin Tai Fung is a globally recognized, family-owned restaurant brand founded in 1972, internationally renowned for its iconic Xiao Long Bao. With over 165 locations worldwide and continued growth across North America, we are committed to delivering exceptional quality, authentic flavors, and world-class hospitality.You will oversee a portfolio of restaurants that includes our flagship Manhattan location, one of the most high-profile and complex operations in our organization. This region plays a critical role in our continued growth, operating in one of the most dynamic and competitive restaurant markets in the world. Success in this role requires strong leadership, operational excellence, and teamwork to deliver exceptional guest experience we're known for globally. Read our Wall Street Journal article - America’s Most Successful Restaurant Chain Feeds a Dumpling FrenzyNOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.Applicant must be 18 years of age or older and able to provide documentation to work in the United States legallyEqual Opportunity EmployerDin Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.U.S. Employment EligibilityIn the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.