Operations Manager

Position Overview The Operations Manager oversees the daily operations of Baja Amusements, ensuring safe, efficient, and memorable guest experiences. This hands-on leadership role manages attractions, food & beverage, guest services, staffing, and facilities while supporting a high-energy, seasonal team. The ideal candidate thrives in fast-paced environments, leads from the front, and balances operational discipline with hospitality. Key Responsibilities Operations & Leadership Oversee day-to-day park operations including go-kart tracks, rides, food & beverage, and guest services Ensure consistent standards for safety, cleanliness, and guest experience Develop and implement operational policies, procedures, and best practices Coordinate staffing schedules to ensure proper coverage while managing labor costs Provide on-site leadership during peak hours, special events, and high-traffic periods Safety & Compliance Enforce safety protocols to protect guests and team members Conduct routine inspections of rides, facilities, and equipment Coordinate with maintenance teams to ensure timely repairs and preventive maintenance Maintain compliance with local regulations and industry best practices Promote and model a strong, park-wide safety culture Guest Experience Address guest inquiries, feedback, and concerns promptly and professionally Support marketing initiatives, promotions, and seasonal events Foster a welcoming, energetic atmosphere aligned with the Baja brand Team Management Recruit, train, and support seasonal and supervisory staff Set clear expectations, provide coaching, and maintain accountability Build morale and teamwork in a fast-paced, seasonal environment Financial & Performance Oversight Assist with budgeting and management of operational expenses Monitor performance metrics including labor efficiency and operational flow Identify and implement process improvements to enhance productivity and control costs Schedule & Work Environment Flexible schedule required, including nights, weekends, and holidays during the operating season Peak-season hours may be extended and varied Off-season schedule is more traditional, focused on planning, maintenance coordination, and time off This is a hands-on, on-site role requiring strong floor presence Qualifications 2–3+ years of operations or management experience in amusement, FEC, hospitality, or similar environments Strong leadership, communication, and organizational skills Ability to manage multiple departments and make decisions under pressure Guest-focused mindset with attention to safety and team development High School Diploma/Equivalent Ideal Candidate A visible, people-first leader who understands the rhythm of seasonal operations and takes pride in delivering safe, fun, and memorable experiences for guests and staff alike. Job Type: Full-time Pay: $45,000.00 - $55,000.00 per year Work Location: In person