{"schemaVersion":"jobsearcher.job.v1","id":"67a1384e5e8b01adbfb2978c","url":"https://jobsearcher.com/jobs/67a1384e5e8b01adbfb2978c","canonicalUrl":"https://jobsearcher.com/jobs/67a1384e5e8b01adbfb2978c","title":"Technical Support Representative – Ebike","description":"Department: Customer Service / Technical Support\nPosition Overview: We are seeking passionate and knowledgeable Technical Support Representatives to join our team to provide top-tier technical support to our bike shop dealers, KOL partners, and end customers. This position is essential in assisting with troubleshooting, resolving technical issues, and providing customer service regarding our ebikes. You will interact with clients via email and calls, manage warranty claims, and help source and purchase replacement parts to ensure customer satisfaction.\nKey Responsibilities:\nDeliver exceptional customer service with a focus on empathy, professionalism, and problem-solving.\nProvide outstanding technical support to customers (includes but not limited to dealers, KOLs, and direct clients) via email, phone, or chat.\nTroubleshoot technical issues related to ebikes, focusing on mechanical, electrical, and software concerns.\nAssist customers with warranty claims and product returns.\nHelp clients with parts ordering, ensuring timely fulfillment of necessary parts.\nCollaborate with internal teams to resolve product issues and improve customer satisfaction.\nMaintain accurate records of all technical support inquiries, resolutions, and customer interactions in our CRM system.\nStay up to date with product updates, new features, and industry best practices to provide the most accurate support.\nEducate customers about product features, usage, and maintenance best practices.\nAssist with the development and improvement of FAQs, troubleshooting guides, and other self-service resources.\nProvide feedback to the product and engineering teams about recurring issues, customer feedback, and product improvements.\nEnsure timely follow-up on unresolved issues and escalations, providing customers with clear timelines and resolutions.\nEmpathy, patience, and a customer-first mindset.\nQualifications:\nProven experience in a technical support or customer service role (2+ years preferred).\nStrong knowledge of ebikes, including mechanical systems, electrical components, and battery systems.\nExcellent problem-solving skills and a customer-focused attitude.\nAbility to work independently and manage multiple tasks.\nStrong written and verbal communication skills.\nExperience with CRM software (Zendesk, HubSpot, or similar).\nAbility to understand and communicate technical concepts clearly to non-technical customers.\nAbility to work in a fast-paced, team-oriented environment.\nCollege degree required; Technical or IT certifications a plus.\nKnowledge of ebike industry standards and trends is a plus.\nPreferred Skills:\nExperience with warranty and parts purchasing processes.\nBackground in working with KOLs or influencers is a plus.\nWork Location：171 Heller Pl Suite C7 Bellmawr, NJ 08031\nJob Type: Full-time\nPay: $50,000.00 - $60,000.00 per year\nBenefits:\n401(k)\nDental insurance\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nWork Location: In person","company":"Velopower","rawCompany":"velopower","city":"Bellmawr","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-08-09T14:06:13.425Z","occupations":[{"code":"49-3091.00","title":"Bicycle Repairers","slug":"bicycle-repairers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"}],"industries":[{"code":"811490","title":"Other Personal and Household Goods Repair and Maintenance","slug":"other-personal-and-household-goods-repair-and-maintenance"},{"code":"336991","title":"Motorcycle, Bicycle, and Parts Manufacturing","slug":"motorcycle-bicycle-and-parts-manufacturing"},{"code":"423910","title":"Sporting and Recreational Goods and Supplies Merchant Wholesalers","slug":"sporting-and-recreational-goods-and-supplies-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative – Ebike","description":"Department: Customer Service / Technical Support\nPosition Overview: We are seeking passionate and knowledgeable Technical Support Representatives to join our team to provide top-tier technical support to our bike shop dealers, KOL partners, and end customers. This position is essential in assisting with troubleshooting, resolving technical issues, and providing customer service regarding our ebikes. You will interact with clients via email and calls, manage warranty claims, and help source and purchase replacement parts to ensure customer satisfaction.\nKey Responsibilities:\nDeliver exceptional customer service with a focus on empathy, professionalism, and problem-solving.\nProvide outstanding technical support to customers (includes but not limited to dealers, KOLs, and direct clients) via email, phone, or chat.\nTroubleshoot technical issues related to ebikes, focusing on mechanical, electrical, and software concerns.\nAssist customers with warranty claims and product returns.\nHelp clients with parts ordering, ensuring timely fulfillment of necessary parts.\nCollaborate with internal teams to resolve product issues and improve customer satisfaction.\nMaintain accurate records of all technical support inquiries, resolutions, and customer interactions in our CRM system.\nStay up to date with product updates, new features, and industry best practices to provide the most accurate support.\nEducate customers about product features, usage, and maintenance best practices.\nAssist with the development and improvement of FAQs, troubleshooting guides, and other self-service resources.\nProvide feedback to the product and engineering teams about recurring issues, customer feedback, and product improvements.\nEnsure timely follow-up on unresolved issues and escalations, providing customers with clear timelines and resolutions.\nEmpathy, patience, and a customer-first mindset.\nQualifications:\nProven experience in a technical support or customer service role (2+ years preferred).\nStrong knowledge of ebikes, including mechanical systems, electrical components, and battery systems.\nExcellent problem-solving skills and a customer-focused attitude.\nAbility to work independently and manage multiple tasks.\nStrong written and verbal communication skills.\nExperience with CRM software (Zendesk, HubSpot, or similar).\nAbility to understand and communicate technical concepts clearly to non-technical customers.\nAbility to work in a fast-paced, team-oriented environment.\nCollege degree required; Technical or IT certifications a plus.\nKnowledge of ebike industry standards and trends is a plus.\nPreferred Skills:\nExperience with warranty and parts purchasing processes.\nBackground in working with KOLs or influencers is a plus.\nWork Location：171 Heller Pl Suite C7 Bellmawr, NJ 08031\nJob Type: Full-time\nPay: $50,000.00 - $60,000.00 per year\nBenefits:\n401(k)\nDental insurance\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nWork Location: In person","datePosted":"2026-08-09T14:06:13.425Z","dateModified":"2026-08-09T14:06:13.425Z","hiringOrganization":{"@type":"Organization","name":"Velopower","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bellmawr","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"67a1384e5e8b01adbfb2978c"},"url":"https://jobsearcher.com/jobs/67a1384e5e8b01adbfb2978c"}}