{"schemaVersion":"jobsearcher.job.v1","id":"6791e86aa052a5b84fa6a3cf","url":"https://jobsearcher.com/jobs/6791e86aa052a5b84fa6a3cf","canonicalUrl":"https://jobsearcher.com/jobs/6791e86aa052a5b84fa6a3cf","title":"Customer Service Representative","description":"Position OverviewThe Customer Service Representative serves as a front-line support role focused on ensuring a high-quality customer experience. This position supports customer service operations and collaborates with multiple internal departments, including senior leadership.Key ResponsibilitiesProcess B2B e-commerce orders within internal systemsEnter and manage customer orders via email, phone, and sales representativesRespond to inquiries regarding order status, credit approvals, and delivery timelinesTrack orders from entry through shipment and provide updates to customersAssist with technical product and order-related questionsResolve customer complaints professionally via phone and emailMaintain and update customer records and sales informationGenerate reports and draft correspondenceProvide administrative support to senior managementAssist team members and departments as neededQualificationsBachelor’s degree preferred5+ years of customer service or office support experienceExperience in a technical or product-based environment preferredRequired Skills & CompetenciesStrong organizational and multitasking abilitiesHigh attention to detail and ability to meet deadlinesExcellent communication skills (phone, email, and in-person)Ability to handle challenging customers professionallyStrong interpersonal and customer service skillsSelf-starter with a positive attitudeAbility to work independently and collaborativelyFlexible and adaptable in a fast-paced environmentTechnical SkillsExperience with Navision or similar ERP/sales systemsProficiency in Microsoft Word and ExcelPowerPoint experience is a plus","company":"Robert Half","rawCompany":"robert half","city":"Danvers","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-05-14T01:55:33.122Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-4151.00","title":"Order Clerks","slug":"order-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Position OverviewThe Customer Service Representative serves as a front-line support role focused on ensuring a high-quality customer experience. This position supports customer service operations and collaborates with multiple internal departments, including senior leadership.Key ResponsibilitiesProcess B2B e-commerce orders within internal systemsEnter and manage customer orders via email, phone, and sales representativesRespond to inquiries regarding order status, credit approvals, and delivery timelinesTrack orders from entry through shipment and provide updates to customersAssist with technical product and order-related questionsResolve customer complaints professionally via phone and emailMaintain and update customer records and sales informationGenerate reports and draft correspondenceProvide administrative support to senior managementAssist team members and departments as neededQualificationsBachelor’s degree preferred5+ years of customer service or office support experienceExperience in a technical or product-based environment preferredRequired Skills & CompetenciesStrong organizational and multitasking abilitiesHigh attention to detail and ability to meet deadlinesExcellent communication skills (phone, email, and in-person)Ability to handle challenging customers professionallyStrong interpersonal and customer service skillsSelf-starter with a positive attitudeAbility to work independently and collaborativelyFlexible and adaptable in a fast-paced environmentTechnical SkillsExperience with Navision or similar ERP/sales systemsProficiency in Microsoft Word and ExcelPowerPoint experience is a plus","datePosted":"2026-05-14T01:55:33.122Z","dateModified":"2026-05-14T01:55:33.122Z","hiringOrganization":{"@type":"Organization","name":"Robert Half","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Danvers","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6791e86aa052a5b84fa6a3cf"},"url":"https://jobsearcher.com/jobs/6791e86aa052a5b84fa6a3cf"}}